German Speaking Customer Service for AI & Technology Company - Athens
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives for a leading AI & Technology Company based in Athens. This role provides an exciting opportunity for individuals who have a passion for technology and a strong commitment to customer service. As a representative, you will assist customers with inquiries related to our innovative AI solutions, ensuring they receive exceptional support in German.
Key Responsibilities
- Respond to customer inquiries regarding AI products, services, and technical support through phone, email, and live chat in German.
- Guide customers in understanding product features, usage, and troubleshooting common issues.
- Assist in the onboarding of new customers, ensuring they have the tools and knowledge needed to succeed with our technology.
- Document all customer interactions accurately in the CRM system.
- Collaborate with technical teams to escalate and resolve complex issues as needed.
- Stay current on trends in AI and technology to provide informed responses to customer inquiries.
Requirements