Founding Product Engineer

Location: San Francisco, CA (In-person)

Compensation: $150K – $200K • 0.10% – 0.25% Equity

On-site | Full-time

Our client is a high-growth, YC-backed startup based in San Francisco that is developing the definitive platform for understanding and improving engineering team dynamics. By leveraging modern AI, the organization provides an accurate and actionable view of productivity, impact, and collaboration—moving beyond traditional vanity metrics to focus on better engineering outcomes.

Having secured a $4.2M seed round from top-tier investors, our client has delivered consistent double-digit month-over-month revenue growth and is now looking to expand the core team. As a Founding Product Engineer, the successful candidate will play a pivotal role in defining both the product direction and the technical foundation of the company. This is a rare opportunity to join at the ground floor and influence how millions of engineers and leaders understand their work.

Key Responsibilities

Epic Billing Analyst

Location: Jamaica, New York

On-site | Full-time

Interview: On-site

We are seeking a detail-oriented and technically-savvy Epic Billing Analyst to join our client's Revenue Cycle team. In this role, you will be the bridge between our financial operations and our IT infrastructure, ensuring our Epic EHR system is optimized to support seamless billing workflows and financial integrity. The ideal candidate possesses a deep understanding of the revenue cycle, a knack for troubleshooting complex system issues, and the ability to collaborate effectively with both technical teams and administrative stakeholders.

As an Epic Billing Analyst, you will focus on the configuration, maintenance, and optimization of our Epic Resolute modules. You will ensure that our billing processes—from charge capture to payment processing—are efficient, compliant, and user-friendly.

Key Responsibilities:

About Signal Ocean:

Signal Ocean is the technology arm of the Signal Group, a diversified shipping services group with offices in London and Athens. Our main product, The Signal Ocean Platform, allows ship charterers, brokers and owners to securely process, combine and analyse complex arrays of private and public shipping data. Powered by sophisticated machine learning / artificial intelligence technologies, the platform delivers customized, exclusive insights that help our clients achieve performance and efficiency.

About the role

As the Signal Ocean Platform continues to grow, we’re expanding our engineering team. We’re looking for a Software Engineer capable of building and maintaining scalable back-end data services (primarily in Python) within the Modelling & Data Services team. Signal’s Software Engineers work closely with data science, design, product, and business analysis professionals to develop robust solutions for the highly entrepreneurial domain of shipping.

We are OB Streem, a leading end-to-end logistics provider delivering intelligent and innovative solutions in Southeast Europe. Our rich heritage stems from decades of expertise with ORBIT (Orphee Beinoglou International Transports) and Makios Logistics and drives our forward-thinking approach in providing excellence in service.

We believe every journey begins with a commitment—to our clients and our team. With a deep-rooted passion and a drive to redefine industry standards, we strive to create seamless logistics solutions that empower businesses and individuals alike. Our mission is to navigate the complexities and challenges of global logistics, ensuring flexibility, reliability, efficiency, and an unwavering focus on customer satisfaction.

As part of the OB Streem family, you will be contributing to maintain a legacy of excellence while being empowered to innovate, collaborate, and make a meaningful impact every day. If you share our vision of transforming logistics into an experience of trust and reliability, we invite you to embark on this exciting journey with us.

We are actively looking for a Sales Customer Service to join our team in our offices located in Piraeus.

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Streaming Services provider, with the chance to work in vibrant Greece. This role is intended for individuals who are passionate about entertainment and dedicated to delivering excellent customer support. As a representative, you will assist customers in Italian, addressing their inquiries related to streaming content, subscriptions, and platform features.

Key Responsibilities

• Manage customer inquiries regarding streaming services, including account issues, content access, and subscription plans via phone, email, and chat in Italian.
• Provide detailed information on available shows, movies, and other content to enhance the customer experience.
• Assist customers with technical issues related to the streaming platform, ensuring effective resolutions.
• Handle customer complaints efficiently and effectively to maintain high levels of satisfaction.
• Document all customer interactions and feedback in the CRM system for accurate record-keeping and follow-up.
• Collaborate with internal teams to improve service delivery and address customer needs proactively.
• Stay informed about the streaming industry trends and content updates to provide timely assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a Health Tech Company. This role is ideal for individuals who are passionate about healthcare technology and committed to providing outstanding support to users. As a representative, you will assist customers in Italian, addressing their inquiries and helping them navigate health tech solutions effectively.

Key Responsibilities

• Manage customer inquiries related to health tech products and services via phone, email, and chat in Italian.
• Provide accurate information about product features, benefits, and troubleshooting techniques.
• Assist customers with account management, subscription questions, and technical issues related to health applications.
• Resolve customer complaints effectively, ensuring high levels of satisfaction and trust.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to enhance service delivery and address customer needs effectively.
• Stay updated on health tech advancements and company services to provide relevant and informed support.

Requirements

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Italian Speaking Customer Service Representatives at a leading Cybersecurity Company, located in Greece. This role is perfect for individuals who are passionate about technology and cybersecurity, and who possess a commitment to providing outstanding customer support. As a representative, you will assist clients in Italian, helping them navigate their cybersecurity solutions and addressing their inquiries.

Key Responsibilities

• Handle customer inquiries regarding cybersecurity services, software installation, and technical support via phone, email, and chat in Italian.
• Provide clear and comprehensive information on security features, compliance requirements, and best practices.
• Assist customers with troubleshooting technical issues and resolving incidents promptly.
• Document all customer interactions in the CRM system, ensuring accurate tracking and follow-up.
• Collaborate with the cybersecurity team to escalate complex issues and enhance service delivery.
• Stay informed about the latest cybersecurity trends and threats to provide relevant assistance.
• Work closely with internal teams to improve customer experiences by gathering feedback and implementing improvements.

Requirements

Mercier Consultancy MD is thrilled to invite Italian Speaking Customer Care Representatives to join a renowned Automotive Company! This role allows you to combine your passion for cars with exceptional customer service while enjoying the wonderful lifestyle that Greece offers. If you are customer-oriented and eager to assist clients in the automotive industry, this is the perfect opportunity for you!

Key Responsibilities

• Provide outstanding customer support in Italian via phone, email, and chat regarding inquiries related to automotive products and services.
• Assist customers with vehicle information, service bookings, and troubleshooting any issues they may encounter.
• Work closely with internal teams to resolve customer inquiries and enhance the overall experience.
• Document interactions and maintain accurate records of customer queries in our CRM system.
• Gather customer feedback and collaborate on strategies to improve service delivery.
• Stay updated on automotive trends, product knowledge, and company offerings to provide effective support.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails
• Identify customer needs and deliver solution to exceed expectations
• Assist customers with troubleshooting technical products and applications
• Providing general product information and assisting with sales queries
• Follow up with customers in a timely fashion to ensure all issues are resolved
• Identify trends in tickets and provide ideas to improve support processes

What you need to succeed in this role:

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

We are looking for an Director of Data Science to lead high-impact applied ML and analytics initiatives. This role combines deep technical expertise, strong experimentation rigor, and business leadership to influence product direction and drive measurable outcomes at scale.

Responsibilities: