Italian Speaking Customer Service for Cybersecurity Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Italian Speaking Customer Service Representatives at a leading Cybersecurity Company, located in Greece. This role is perfect for individuals who are passionate about technology and cybersecurity, and who possess a commitment to providing outstanding customer support. As a representative, you will assist clients in Italian, helping them navigate their cybersecurity solutions and addressing their inquiries.
Key Responsibilities
- Handle customer inquiries regarding cybersecurity services, software installation, and technical support via phone, email, and chat in Italian.
- Provide clear and comprehensive information on security features, compliance requirements, and best practices.
- Assist customers with troubleshooting technical issues and resolving incidents promptly.
- Document all customer interactions in the CRM system, ensuring accurate tracking and follow-up.
- Collaborate with the cybersecurity team to escalate complex issues and enhance service delivery.
- Stay informed about the latest cybersecurity trends and threats to provide relevant assistance.
- Work closely with internal teams to improve customer experiences by gathering feedback and implementing improvements.
Requirements