(fluent English) Customer Support Consultant, SaaS (remotely)
Who are we?
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding customer support via emails
- Identify customer needs and deliver solution to exceed expectations
- Assist customers with troubleshooting technical products and applications
- Providing general product information and assisting with sales queries
- Follow up with customers in a timely fashion to ensure all issues are resolved
- Identify trends in tickets and provide ideas to improve support processes
What you need to succeed in this role: