Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives in the Education & E-Learning industry. This position is ideal for individuals who are passionate about education and technology and are eager to help students and educators navigate e-learning platforms. As a customer service representative, you will assist users in French, ensuring they have a seamless and enriching experience with our educational services.

Key Responsibilities

• Handle customer inquiries related to educational programs, e-learning platforms, and resources via phone, email, and chat in French.
• Assist students and educators with account management, technical support, and platform navigation.
• Provide accurate information regarding course offerings, enrollment processes, and features available on the e-learning platform.
• Resolve customer complaints and technical issues promptly to ensure user satisfaction.
• Maintain accurate records of customer interactions and feedback in the CRM system.
• Collaborate with instructional teams to enhance service delivery and improve customer experiences.
• Stay informed about industry trends and updates in e-learning to provide relevant assistance to users.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about customer support and have an interest in the construction sector. As a customer service representative, you will assist clients with their inquiries and provide valuable information, ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries related to construction projects, services, and materials via phone, email, and live chat in French.
• Provide information about product specifications, availability, and pricing to assist clients effectively.
• Assist with project-related inquiries, scheduling, and logistics.
• Resolve customer complaints and issues with a focus on achieving customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with the construction management team to ensure smooth operations and client communications.
• Stay informed about industry best practices and company offerings to provide knowledgeable support to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Biotechnology industry. This role is perfect for individuals who are passionate about science and technology and are dedicated to delivering high-quality customer support. As a member of our customer service team, you will assist clients in navigating their inquiries related to biotechnology products and services, all while communicating effectively in French.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products, services, and protocols via phone, email, and live chat in French.
• Provide detailed information on product specifications, pricing, and usage guidelines.
• Assist customers with order processing, fulfillment, and any related service inquiries.
• Resolve customer complaints and technical questions promptly and efficiently.
• Accurately document all interactions and maintain comprehensive records in the CRM system.
• Collaborate with scientific and technical teams to provide accurate information and support.
• Stay informed about the latest developments in the biotechnology field to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for French Speaking Customer Service Representatives in the Banking industry. This role is perfect for individuals who are passionate about finance and customer service. As a part of our team, you will assist customers with their banking inquiries, providing them with the information and support they need to manage their financial services effectively in French.

Key Responsibilities

• Handle customer inquiries regarding banking products, services, account management, and transactions via phone, email, and chat in French.
• Provide detailed information on account features, interest rates, and service fees.
• Assist customers with online banking, wire transfers, and troubleshooting issues with their accounts.
• Resolve customer complaints and issues promptly while ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system following compliance guidelines.
• Collaborate with internal teams to enhance service delivery and address customer needs effectively.
• Stay updated on banking regulations, products, and services to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Aviation industry. This role is perfect for individuals who are passionate about travel and air transportation and are dedicated to providing exceptional service to customers. You will be responsible for assisting passengers and clients with their inquiries, ensuring a smooth and pleasant experience.

Key Responsibilities

• Handle customer inquiries related to flight bookings, travel schedules, and airline policies via phone, email, and chat in French.
• Assist customers with ticketing issues, changes to reservations, and special requests.
• Provide information on flight status, baggage policies, and other travel-related queries.
• Resolve customer complaints and issues efficiently, aiming for maximum satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with airline and operational teams to enhance the overall customer experience.
• Stay informed about airline services, travel regulations, and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Automotive industry. If you are passionate about automobiles and providing stellar customer support, this role is tailored for you. You will assist customers with their inquiries related to automotive products and services, ensuring they receive the highest level of service in French.

Key Responsibilities

• Manage customer inquiries regarding vehicle specifications, services, and warranty information via phone, email, and chat in French.
• Guide customers through the vehicle purchasing process and assist with service appointments.
• Address customer concerns and complaints in a professional and timely manner.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with sales and service teams to meet customer needs effectively.
• Stay informed about the latest automotive trends, products, and company offerings to provide relevant information.

Requirements

Mercier Consultancy MD is seeking a motivated Danish Speaking Online Sales Expert to join our team in Athens, offering a competitive gross salary of 1600 Euro per month. This position is designed for sales-driven individuals who are fluent in Danish and have a passion for online sales. In this role, you will be responsible for engaging with potential clients, promoting our products, and driving revenue through online channels.

Key Responsibilities

• Conduct online sales efforts targeting Danish-speaking clients through various digital platforms.
• Build strong relationships with potential customers by understanding their needs and offering suitable solutions.
• Manage the complete sales cycle from lead generation to closing sales.
• Utilize data and analytics to enhance sales strategies and identify opportunities for growth.
• Collaborate with marketing teams to align promotional efforts with sales goals.
• Maintain accurate records of sales activities and customer interactions in our CRM system.
• Stay informed about market trends and competitor offerings to inform sales approaches.

Requirements

About Signal Ocean: Signal Ocean is the technology arm of the Signal Group. Our primary product, The Signal Ocean Platform, helps shipping and commodities professionals navigate their complex decision making. Driven by advanced machine learning and artificial intelligence, our technology suite provides tailored, exclusive insights that support our clients in achieving performance and efficiency. By securely handling and combining private and public shipping data flows, and applying advanced analytics, insights are delivered over web and mobile applications, as well as through a rich set of APIs and SDKs. Our backend architecture is abstracted to modularly offer deep analytics capabilities that are leveraged in the solutions that we offer or can be directly embedded in our client’s system topologies.

About the role:  We are looking for a motivated and detail-oriented Associate Product Manager to join our Vessels API squad in Athens. This is a hands-on role working with one of the largest vessel datasets in the industry - over 50,000 Tanker, Dry, LNG, and LPG vessels, each with more than 100 key particulars ranging from dimensions and cargo-handling equipment to ownership and sanctions.

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: