Italian Speaking Customer Service Logistics & Courier Company - Work in Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to present an exciting opportunity for Italian Speaking Customer Service Representatives within a Logistics & Courier Company, located in beautiful Greece. This role is perfect for individuals who are passionate about logistics and providing exceptional customer service. As a representative, you will communicate with clients in Italian, assisting them with various inquiries related to shipping and courier services.
Key Responsibilities
- Handle customer inquiries regarding shipping rates, delivery times, and service options via phone, email, and chat in Italian.
- Provide detailed information about logistics processes and assist customers in tracking their shipments.
- Manage the resolution of customer complaints and issues to ensure a high level of service satisfaction.
- Document all customer interactions accurately in the CRM system to maintain comprehensive records.
- Collaborate with the logistics team to ensure timely and effective service delivery.
- Stay informed about the latest shipping regulations and market trends to assist customers accurately.
- Promote additional services and solutions to enhance customer experiences.
Requirements