Italian Speaking Customer Service for Streaming Services - Work Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to offer a fantastic opportunity for Italian Speaking Customer Service Representatives for Streaming Services, with the flexibility to work remotely from Greece. This role is perfect for individuals who are passionate about entertainment and dedicated to delivering outstanding customer support. As a representative, you will assist customers with inquiries related to our streaming services while communicating effectively in Italian.
Key Responsibilities
- Manage customer inquiries regarding streaming services, subscriptions, and technical issues via phone, email, and chat in Italian.
- Provide detailed information on content availability, billing, and account management.
- Assist customers in troubleshooting streaming issues to ensure a seamless viewing experience.
- Resolve customer complaints and inquiries promptly and efficiently while maintaining high satisfaction levels.
- Document all customer interactions accurately in our CRM system for record-keeping and follow-up.
- Collaborate with other teams to improve service delivery and enhance customer experiences.
- Stay informed about new content, features, and industry trends to provide relevant customer support.
Requirements