Italian Speaking Customer Service Subscription-Based Services - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an incredible opportunity for Italian Speaking Customer Service Representatives specializing in Subscription-Based Services, with the unique advantage of working in beautiful Greece! This role is perfect for individuals looking to combine their passion for customer service with an exciting living experience in a vibrant country. As a customer service representative, you will assist customers in navigating their subscription inquiries while providing exceptional service in Italian.
Key Responsibilities
- Manage customer inquiries regarding subscription-based services via phone, email, and chat in Italian.
- Provide detailed information about subscription options, billing inquiries, and service features.
- Assist customers with account setup, modifications, and cancellations as needed.
- Resolve customer complaints and issues promptly to ensure a positive experience.
- Maintain accurate records of customer interactions and document outcomes in the CRM system.
- Collaborate with internal teams to enhance the customer experience and improve service delivery.
- Stay informed about industry trends and company updates to provide customers with accurate information.
Requirements