Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is thrilled to announce an opening for a Solutions Consultant with Polish language skills to join our vibrant team in Sofia, Bulgaria! We offer a fully paid relocation package to help you embark on this exciting new journey. As a Solutions Consultant, you will have the opportunity to work closely with clients, understand their unique needs, and develop tailored solutions that enhance their business operations.

Key Responsibilities

• Engage with clients through meaningful consultations to identify their specific challenges and objectives.
• Design and propose customized solutions that address client needs and drive business success.
• Act as a trusted advisor by providing valuable insights and recommendations based on best practices.
• Collaborate with internal teams to ensure effective implementation and ongoing support of solutions.
• Deliver training sessions that empower clients to utilize our products effectively and efficiently.
• Stay informed about industry trends and new technologies to provide informed guidance to clients.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for a Polish Speaking Digital Trust and Safety Specialist who is ready to work in Sofia, Bulgaria, with relocation assistance provided! In this pivotal role, you will ensure the safety and security of our users by monitoring content, addressing safety incidents, and implementing policies that foster a safe online environment. Your expertise will be essential in promoting trust and integrity across our digital platforms.

Key Responsibilities

• Continuously monitor user-generated content and interactions to identify and respond to potential violations of safety standards.
• Conduct thorough investigations into reported safety incidents, utilizing analytical skills to assess evidence and recommend appropriate actions.
• Collaborate with various teams to develop and improve safety policies and practices that enhance user trust.
• Generate detailed reports on safety incidents and trends for upper management to inform strategic decisions.
• Stay informed about emerging trends in digital safety and adjust protocols accordingly to improve our effectiveness.
• Engage with users to promote awareness of safety practices and educate them on responsible online behavior.

Requirements

Mercier Consultancy MD is looking for a German Speaking Digital Trust and Safety Specialist to join our vibrant team in Sofia, Bulgaria. In this critical role, you will be responsible for ensuring a safe and secure online environment for our users. You will be monitoring content, addressing safety concerns, and enforcing community guidelines to foster a culture of trust in our digital platforms.

Key Responsibilities

• Continuously monitor user-generated content and interactions to detect and respond to potential violations of safety standards.
• Conduct thorough investigations into reported incidents, using analytical skills to assess evidence and determine the best course of action.
• Collaborate with various teams to develop and implement policies that enhance digital safety and security.
• Prepare detailed reports on safety incidents and trends to inform management and enhance decision-making.
• Stay updated on the latest trends and challenges in digital safety to proactively improve protocols and practices.
• Engage with users to educate them about safety measures and promote responsible online behavior.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Digital Trust and Safety Analyst in Sofia, Bulgaria, with relocation support provided! In this pivotal role, you will contribute to the safety and integrity of our digital platforms, ensuring that users enjoy a secure online experience. Your expertise will be essential in monitoring and addressing safety concerns as they arise.

Key Responsibilities

• Monitor user-generated content and interactions for potential violations of safety policies and guidelines.
• Conduct detailed investigations into reported incidents, using analytical skills to assess data and recommend actions.
• Collaborate with technical and security teams to implement and refine digital safety protocols.
• Prepare comprehensive reports on investigations and safety assessments to inform organizational stakeholders.
• Stay up-to-date with the latest trends in digital safety, threats, and best practices to enhance platform security.
• Engage with users and stakeholders to raise awareness and educate them about digital safety measures.

Requirements

We are seeking on behalf of our client, a visionary and results-driven Head of Marketing to lead the marketing strategy for their Events division and drive its growth. In this role, you will be responsible for developing and executing strategic marketing plans, overseeing brand positioning and launching innovative campaigns that elevate the Company's events on a global scale. Your expertise in both traditional and digital marketing, along with your ability to leverage data-driven insights, will be key to expanding our audience reach, increasing engagement and achieving our business goals.

Responsibilities:

Marketing Strategy:

• Develop comprehensive marketing strategies aligned with the company's goals and growth objectives.
  
• Create communication strategies for events.
  
• Establish a clear brand messaging framework that resonates with our target audience and sets us apart from competitors. 
  

Digital and Social Media Marketing:

About the Role

As our SEO Expert, you will take full ownership of SEO strategy and execution for a portfolio of e-commerce clients. This is a client-facing role that combines strategic responsibility with hands-on implementation.

You will be responsible for developing, executing, and continuously improving SEO strategies that drive measurable organic growth. This role requires you to think ahead, identify risks early, and solve problems before they impact performance or client confidence.

You will work autonomously on day-to-day client work while collaborating closely with the Marketing Manager on strategic direction, complex challenges, and innovation within our SEO offering.

Mission Statement

The primary mission of the SEO Expert is to ensure that client SEO strategies are executed effectively, proactively, and with measurable business impact. This means anticipating challenges, adapting to changes in search behavior, and consistently delivering strong organic growth for e-commerce clients.

About the Role

As our SEO Expert, you will take full ownership of SEO strategy and execution for a portfolio of e-commerce clients. This is a client-facing role that combines strategic responsibility with hands-on implementation.

You will be responsible for developing, executing, and continuously improving SEO strategies that drive measurable organic growth. This role requires you to think ahead, identify risks early, and solve problems before they impact performance or client confidence.

You will work autonomously on day-to-day client work while collaborating closely with the Marketing Manager on strategic direction, complex challenges, and innovation within our SEO offering.

Mission Statement

The primary mission of the SEO Expert is to ensure that client SEO strategies are executed effectively, proactively, and with measurable business impact. This means anticipating challenges, adapting to changes in search behavior, and consistently delivering strong organic growth for e-commerce clients.

About the Role

As our SEO Expert, you will take full ownership of SEO strategy and execution for a portfolio of e-commerce clients. This is a client-facing role that combines strategic responsibility with hands-on implementation.

You will be responsible for developing, executing, and continuously improving SEO strategies that drive measurable organic growth. This role requires you to think ahead, identify risks early, and solve problems before they impact performance or client confidence.

You will work autonomously on day-to-day client work while collaborating closely with the Marketing Manager on strategic direction, complex challenges, and innovation within our SEO offering.

Mission Statement

The primary mission of the SEO Expert is to ensure that client SEO strategies are executed effectively, proactively, and with measurable business impact. This means anticipating challenges, adapting to changes in search behavior, and consistently delivering strong organic growth for e-commerce clients.

About the Role

As our SEO Expert, you will take full ownership of SEO strategy and execution for a portfolio of e-commerce clients. This is a client-facing role that combines strategic responsibility with hands-on implementation.

You will be responsible for developing, executing, and continuously improving SEO strategies that drive measurable organic growth. This role requires you to think ahead, identify risks early, and solve problems before they impact performance or client confidence.

You will work autonomously on day-to-day client work while collaborating closely with the Marketing Manager on strategic direction, complex challenges, and innovation within our SEO offering.

Mission Statement

The primary mission of the SEO Expert is to ensure that client SEO strategies are executed effectively, proactively, and with measurable business impact. This means anticipating challenges, adapting to changes in search behavior, and consistently delivering strong organic growth for e-commerce clients.