Social Media Manager (Web3 & Crypto)

Location: Remote - Strong preference for EU candidates, will consider Asia
Compensation: $40K - $50K

We are seeking a talented and high-energy Social Media Manager to serve as the voice of our brand across the Web3 ecosystem. In this role, you will be responsible for producing compelling content that cuts through the noise and maintaining a pulse on our community’s heartbeat.

The ideal candidate isn't just a social media expert; they are crypto-native. You understand the nuances of "Crypto Twitter," the pace of Discord, and the unique culture of Telegram. You will bridge the gap between complex blockchain concepts and engaging storytelling, ensuring our community remains informed, excited, and supported.

What You Will Do

Mercier Consultancy MD is seeking motivated Polish-Speaking Customer Experts to join our team for a unique opportunity focusing on tobacco products in Greece. As a member of our customer service team, you will provide specialized support to our Polish-speaking clients, ensuring they receive accurate information and exceptional service related to our tobacco offerings.

Key Responsibilities

• Assist Polish-speaking customers with inquiries regarding tobacco products via phone, email, and chat.
• Provide accurate information about product specifications, usage guidelines, and company policies.
• Maintain up-to-date knowledge of tobacco regulations and industry standards to ensure compliance and support.
• Document customer interactions in our CRM system to maintain accurate records and facilitate follow-ups.
• Work collaboratively with internal teams to resolve customer issues and enhance the overall experience.
• Monitor customer feedback and communicate insights to management for service improvement.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Italian Customer Care Agent within our e-commerce division. We are looking for talented individuals who are willing to relocate to Greece, with paid relocation support included. In this role, you will serve as the primary support point for our Italian-speaking customers, helping them navigate our products and services while providing excellent customer care.

Key Responsibilities

• Provide outstanding customer service in Italian through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries related to order placements, product details, and general e-commerce questions.
• Maintain detailed records of customer interactions using our CRM system for tracking and analysis.
• Resolve customer complaints effectively and efficiently to ensure a high level of satisfaction.
• Collaborate with other teams to improve customer experience and streamline service processes.
• Stay informed about product offerings, promotions, and updates in the e-commerce platform.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for a German Customer Advisor for a leading Appliances Company, based in Greece! This position includes relocation support for candidates interested in making the move. If you have a passion for customer service and a keen interest in home appliances, we want you to join our team!

Key Responsibilities

• Provide high-quality customer support to German-speaking clients via phone, email, and chat, specifically in relation to home appliances.
• Assist customers with inquiries about products, troubleshooting, and warranty information.
• Resolve customer complaints and issues promptly to ensure satisfaction and maintain brand loyalty.
• Document all customer interactions in our CRM system to maintain detailed records.
• Collaborate with other departments to relay customer feedback and suggest product or service improvements.
• Stay knowledgeable about new appliances and industry trends to offer informed assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Trust & Safety Agent to join our team in Greece, complete with a fully paid relocation package. In this important role, you will ensure the safety and security of our online platforms, helping to create a positive and trustworthy environment for all users.

Key Responsibilities

• Monitor and review user-generated content to identify and address violations of community guidelines and safety protocols.
• Conduct thorough investigations into reported incidents, applying analytical skills to evaluate evidence and determine appropriate responses.
• Collaborate with cross-functional teams to develop and implement effective safety policies and procedures.
• Prepare and share detailed reports on safety incidents and trends to inform decision-making and enhance user safety.
• Stay updated on the latest developments in digital safety, employing best practices to proactively mitigate risks.
• Engage with users to educate them on safety measures and promote a culture of responsibility and respect online.

Requirements

Join the vibrant team at Mercier Consultancy MD as a Nederlandstalige Sales Medewerker (Inbound) and take advantage of the remote working opportunity from beautiful Greece! ☀️
We are seeking enthusiastic Dutch-speaking sales professionals who are passionate about customer service and sales to assist our inbound inquiries effectively and efficiently.

Key Responsibilities

• Handle incoming sales calls and inquiries from potential clients in a professional and engaging manner.
• Provide information about our products and services, helping clients find the best solutions for their needs.
• Assist with the processing of customer orders and follow up to ensure satisfaction.
• Maintain and update customer records in the CRM, ensuring accurate and timely information.
• Collaborate with the sales team to achieve sales goals and contribute to broader company objectives.
• Continuously learn about our products, market trends, and customer preferences to provide the best assistance.

Requirements

Mercier Consultancy MD is thrilled to announce exciting opportunities for Spanish-speaking professionals looking for new adventures in Greece! Join our dynamic team and benefit from a fully paid relocation package as you embark on a rewarding career with us. We are looking for passionate individuals to fill various customer service roles, where you will engage with our clients and ensure they receive exceptional support and guidance.

Key Responsibilities

• Provide top-notch customer service in Spanish across various platforms, including phone, email, and live chat.
• Assist customers with inquiries, product information, and service-related concerns.
• Document all interactions accurately in our CRM system for efficient tracking and reporting.
• Resolve customer complaints and issues effectively, ensuring a positive experience.
• Collaborate with other departments to improve service delivery and customer satisfaction.
• Stay updated on product knowledge, company policies, and industry trends to provide informed support.

Requirements

Mercier Consultancy MD is excited to announce opportunities for Norwegian-speaking professionals seeking to thrive in Greece! We offer fully paid relocation packages to help you embark on this exciting journey while integrating into a thriving work environment. As part of our team, you will have the chance to develop your career while enjoying the beautiful lifestyle that Greece has to offer.

Key Responsibilities

• Engage with Norwegian-speaking customers through various communication channels, providing excellent support and assistance.
• Address inquiries related to products, services, and account management with professionalism and expertise.
• Document customer interactions and feedback in our CRM system to ensure effective follow-up and resolution.
• Identify and escalate complex issues to relevant teams for prompt resolution.
• Cultivate strong relationships with clients to enhance customer satisfaction and loyalty.
• Stay informed about product updates and operational procedures to provide accurate information and support.

Requirements

Mercier Consultancy MD is excited to announce an opening for a German Speaking Content Moderator to join our team in the stunning city of Athens, Greece! This position comes with a fully paid relocation package, allowing you to immerse yourself in a rich cultural experience while working in a dynamic online environment. As a Content Moderator, your primary role will be to evaluate and manage user-generated content, ensuring that it complies with our community guidelines and provides a safe environment for our German-speaking users.

Key Responsibilities

• Moderate and assess user-generated content in German to ensure compliance with community standards.
• Classify and evaluate content based on established moderation policies.
• Identify and report inappropriate content or violations to the relevant teams.
• Provide insights on content trends and user interactions to improve moderation strategies.
• Collaborate with colleagues to enhance content moderation processes and practices.
• Stay updated on company policies related to content moderation and community engagement.

Requirements

Mercier Consultancy MD is thrilled to offer exciting Finnish-speaking job opportunities in Greece, complete with a fully paid relocation package! We are seeking enthusiastic candidates who are fluent in Finnish and are eager to embrace a new adventure while developing their careers in a dynamic environment. This is an excellent opportunity to join our passionate team and help us deliver exceptional service to our Finnish clients.

Key Responsibilities

• Provide top-tier customer support in Finnish, addressing inquiries across various communication channels.
• Assist customers with product information, account management, and resolving issues to enhance their experience.
• Document customer interactions and feedback in our CRM system to ensure quality service.
• Work collaboratively with team members to identify trends and improve customer support processes.
• Stay up-to-date with product knowledge and company policies to effectively assist clients.
• Contribute to creating a positive environment and enhance team spirit in the workplace.

Requirements