About Octopus by RTG

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

Currently, we are hiring a MuleSoft Senior Consultant for one of our partner organizations in KSA, offering the opportunity to contribute to exciting projects within a dynamic and forward-thinking environment.

The MuleSoft Senior Consultant is responsible for managing, coordinating, and supporting the implementation and ongoing operation of Theeb’s integration platform based on MuleSoft Anypoint Platform.

This role ensures effective collaboration with external implementation partners, oversees system integrations (including CarPro, Salesforce, and Genesys), and supports the establishment of internal capabilities for long-term platform ownership and sustainability.

Main Responsibilities

ERS ELITE is partnering with an established, highly respected automotive group in the West Palm Beach region that is seeking an experienced A -Level Automotive Technician to join their growing team. This is an exceptional opportunity to work in a clean, modern, well-equipped service department where your skills are valued and your career can grow.

The owner and leadership team pride themselves on fostering a family-oriented, supportive, and technician-first environment. This is a culture built on teamwork, trust, and doing right by employees and customers alike.

If you’re looking for a place where you can build a long-term career—not just another job—this role offers the stability, respect, and advancement you deserve.

Join a Team That Invests in You

If you're an experienced technician who takes pride in your craft and wants to work for an organization that values skill, integrity, and teamwork, we want to talk with you.

Reach out directly to me for a confidential conversation. rdevine@erselite.com

Mercier Consultancy MD is seeking a Nederlandstalige Klantenservice Medewerker (Dutch Customer Service Representative) for our Smart & Huishoudelijke Apparaten division. In this pivotal role, you will be responsible for providing exceptional customer service to our Dutch-speaking clients, addressing their inquiries and ensuring satisfaction with our smart and household appliances.

Key Responsibilities

• Handle customer inquiries regarding smart and household appliances via phone, email, and chat, ensuring a positive customer experience.
• Provide accurate information and troubleshooting assistance for our products to resolve customer issues effectively.
• Document customer interactions and feedback to help improve our services and product offerings.
• Collaborate with the technical support team to address complex customer inquiries and escalations.
• Stay updated on product knowledge and company policies to provide timely assistance.
• Assist in the development of customer service materials and training resources to enhance team performance.

Requirements

Mercier Consultancy MD is excited to present an opportunity for a Finnish IT/Customer Service Agent to join our team in Athens, Greece, with fully paid relocation! If you are passionate about technology and customer service, this role is perfect for you. Embrace the chance to work in a vibrant city while assisting Finnish-speaking customers with their IT and service-related queries.

Key Responsibilities

• Offer comprehensive IT support to Finnish-speaking customers through various channels, including phone, email, and chat.
• Diagnose and resolve technical issues related to our products and services, ensuring customer satisfaction.
• Provide clear and concise instructions to customers, guiding them through troubleshooting processes.
• Document customer interactions and technical issues accurately in the CRM system for future reference.
• Collaborate with technical teams to escalate and resolve complex issues effectively.
• Stay well-informed about our product offerings, updates, and industry trends to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer the position of Finnish Customer Support Specialist, allowing you to work remotely from Greece with a paid relocation package! This role is perfect for enthusiastic individuals who are fluent in Finnish and are dedicated to providing outstanding customer service. You will be a vital part of our customer support team, assisting Finnish-speaking clients and ensuring they have an exceptional experience.

Key Responsibilities

• Provide top-notch customer support to Finnish-speaking clients across various channels, including email, phone, and chat.
• Assist customers with their inquiries, troubleshooting issues and providing prompt solutions.
• Document all customer interactions and follow up as necessary to ensure satisfaction.
• Collaborate with internal teams to resolve complex issues and improve service quality.
• Stay updated on product offerings and company policies to provide accurate support to customers.
• Engage in continuous learning through training and development programs.

Requirements

Join the Mercier Consultancy MD team as a Finnish Customer Service Representative for a leading Big Domestic Appliance Brand, and enjoy the flexibility of working remotely from Greece! If you have a passion for customer service and are eager to help people make the most out of their appliances, this is the perfect opportunity for you. You will be the voice of the brand, engaging with customers and ensuring they have an exceptional experience.

Key Responsibilities

• Respond to customer inquiries about domestic appliances, providing information on features, troubleshooting, and maintenance tips.
• Assist customers with order placements, tracking, and any after-sales support they may need.
• Resolve customer complaints effectively and engage positively to ensure satisfaction and loyalty.
• Document customer interactions with accuracy in our CRM system to maintain a seamless service experience.
• Collaborate with technical and sales teams to provide customers with the best solutions for their needs.
• Stay updated on products and industry trends to offer knowledgeable advice and recommendations.

Requirements

ERS ELITE is partnering with a high-volume, professionally managed union automotive dealership in Staten Island, NY to hire experienced A-Level Automotive Technicians. This is a full-time, on-site role offering top-of-market union compensation, excellent benefits, and long-term career stability.

This position is designed for senior-level diagnostic technicians with extensive hands-on experience. This is not an entry-level role.

Why This Opportunity Stands Out

• Union position with job security and guaranteed hours
• Competitive annual pay range: $105,000 – $124,000
• Comprehensive union benefits package
• Consistent workflow in a high-volume shop
• Modern facility with updated equipment and support staff
• Stable, long-term career environment

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives with our client in the entertainment streaming industry. This role is ideal for individuals who are passionate about streaming media and dedicated to providing top-notch customer support. As a representative, you will assist customers in Swedish, helping them navigate their streaming services and ensuring an enjoyable entertainment experience.

Key Responsibilities

• Manage customer inquiries regarding streaming services, subscription plans, and content availability via phone, email, and live chat in Swedish.
• Assist customers with account management, troubleshooting issues, and providing guidance on how to use the platform effectively.
• Resolve complaints and inquiries promptly and professionally, aiming for a high level of customer satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with the technical support and content teams to ensure seamless service delivery.
• Stay informed about the latest updates in entertainment content and streaming technology to assist customers effectively.

Requirements

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role: