Swedish Speaking Customer Service for Entertainment Streaming Company
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives with our client in the entertainment streaming industry. This role is ideal for individuals who are passionate about streaming media and dedicated to providing top-notch customer support. As a representative, you will assist customers in Swedish, helping them navigate their streaming services and ensuring an enjoyable entertainment experience.
Key Responsibilities
- Manage customer inquiries regarding streaming services, subscription plans, and content availability via phone, email, and live chat in Swedish.
- Assist customers with account management, troubleshooting issues, and providing guidance on how to use the platform effectively.
- Resolve complaints and inquiries promptly and professionally, aiming for a high level of customer satisfaction.
- Document all customer interactions accurately in the CRM system.
- Collaborate with the technical support and content teams to ensure seamless service delivery.
- Stay informed about the latest updates in entertainment content and streaming technology to assist customers effectively.
Requirements