Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Location: UK (workshop & offshore support as required)
Reports to: Subsea & Survey Manager

Role Overview
Interocean is looking for a Survey Engineer / Workshop Manager to join our team permanently. The role will focus on supporting survey operations through effective equipment setup, testing, mobilisation support, and workshop management. The successful candidate will also be responsible for developing and maintaining procedures, checklists, and a sensor tracking system to ensure readiness and reliability of all survey equipment.

Responsibilities

• Manage workshop activities, ensuring equipment readiness and maintenance.
• Oversee mobilisation and demobilisation of survey equipment, including setup and troubleshooting.
• Develop and maintain equipment tracking and management systems.
• Liaise with suppliers and manufacturers for equipment specifications, wire diagrams, and spares.
• Establish standard mobilisation checklists and procedures for each sensor type.
• Provide remote and field-based troubleshooting support to offshore teams.
• Work closely with the Subsea & Survey Manager to ensure best practice across the survey department.

Requirements

Location: UK (offshore & nearshore operations)
Reports to: Subsea & Survey Manager

Role Overview
We are seeking a Senior Online Surveyor with a strong background in nearshore and offshore operations to join Interocean on a permanent basis. The successful candidate will play a key role in establishing survey department procedures, leading survey scopes within the UK 12 Nautical Miles and offshore waters, and providing remote troubleshooting and assistance to our field teams.

Responsibilities

• Lead survey operations within the 12NM limit and in offshore environments.
• Develop and implement operational procedures for the survey department.
• Provide remote support and troubleshooting to both offshore and nearshore survey teams.
• Ensure data quality, operational efficiency, and adherence to project requirements.
• Act as a technical lead under the supervision of the Subsea & Survey Manager.
• Support training and development of junior surveyors and offshore teams.

Requirements

Mercier Consultancy MD is seeking a motivated Czech Speaking Fitbit Products Support Specialist to join our dynamic team. In this role, you will work remotely and provide top-notch support to our Czech-speaking customers who use Fitbit products. Your expertise and dedication will ensure that our clients receive the best possible assistance as they navigate their health and fitness journeys with our technology.

Key Responsibilities

• Provide outstanding customer support to Czech-speaking clients via phone, email, and chat concerning Fitbit products.
• Assist customers in product setup, troubleshooting, and answering questions about product features.
• Deliver comprehensive guidance on health tracking, syncing devices, and app functionalities.
• Accurately document customer interactions and resolutions in the CRM system.
• Work closely with the technical support team for issues that require further investigation.
• Keep up to date with the latest developments in Fitbit products and health tracking to enhance customer support.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Horizontal Falls Seaplane Adventures is proud to be the region’s most awarded, experienced, and longest running tour operator as we offer the widest range of day trips and luxury overnight adventure tours to the spectacular Horizontal Falls and the scenic surrounds.

Off the back of a bumper season with plans to make each year bigger and better… we’re inviting you to come along for the journey.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Mercier Consultancy MD is excited to announce an opportunity for a Spanish Speaking Customer Service Agent for a leading multinational technology company. In this role, you will be a vital link between the company and its Spanish-speaking customers, delivering high-quality support and ensuring a seamless customer experience with technology products and services.

Responsibilities

• Assist Spanish-speaking customers through various channels, including phone, email, and chat, with inquiries about technology products and services.
• Provide detailed information on product features, functionality, and troubleshooting assistance.
• Resolve customer complaints and technical issues efficiently and professionally, aiming for high customer satisfaction.
• Document all customer interactions in the CRM system to maintain a clear record of inquiries and resolutions.
• Collaborate with technical teams to address complex issues and enhance customer service delivery.
• Stay updated on new product releases, promotions, and industry trends to provide accurate and timely information to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Portuguese Speaking Customer Service Representatives for a renowned Nordic Entertainment Company. This role is perfect for those who are passionate about entertainment and love helping customers enjoy their experience. You will be the first point of contact for Portuguese-speaking clients, assisting them with their inquiries and ensuring they receive outstanding service.

Key Responsibilities

• Handle customer inquiries related to entertainment content, subscriptions, and account management via phone, email, and chat in Portuguese.
• Provide support and information on services, including streaming options and promotional offers.
• Assist customers with troubleshooting issues related to viewing experiences and account access.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with other teams to ensure a seamless customer experience and resolve escalated issues.
• Stay updated on the latest entertainment offerings and company news to provide knowledgeable support.

Requirements

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Portuguese Speaking Customer Service Representatives for a reputable British-Singaporean multinational corporation. If you are passionate about delivering outstanding customer service and thrive in a multicultural environment, this role is ideal for you. You will be responsible for assisting customers with their inquiries, ensuring their needs are met while communicating effectively in Portuguese.

Key Responsibilities

• Respond to customer inquiries related to products and services of the multinational via phone, email, and chat in Portuguese.
• Provide customers with information on product features, pricing, and service availability.
• Assist with account management, order processing, and troubleshooting issues.
• Resolve customer complaints and queries in a timely and efficient manner, ensuring high levels of satisfaction.
• Maintain detailed records of customer interactions and document issues accurately in the CRM system.
• Collaborate with cross-functional teams to enhance customer experience and service delivery.
• Stay informed about company offerings and industry trends to provide effective support.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Norwegian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who have a passion for entertainment and media services, as well as a commitment to providing exceptional customer support. In this position, you will assist clients with their inquiries and help enhance their experience in a dynamic environment.

Key Responsibilities

• Provide outstanding customer service by handling inquiries related to media services, subscriptions, and entertainment options via phone, email, and chat in Norwegian.
• Assist customers with account management, including subscription adjustments and troubleshooting service issues.
• Share information about new releases, features, and promotional offers aimed at enhancing customer engagement.
• Efficiently resolve customer complaints and strive to ensure complete satisfaction.
• Maintain accurate documentation of customer interactions for future reference and follow-up.
• Coordinate with internal teams to improve service delivery and product offerings based on customer feedback.
• Stay current on industry trends and company products to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to provide an exceptional opportunity for Norwegian Speaking Customer Service Representatives in the Manufacturing industry. This position is perfect for individuals who possess a passion for customer service and have a strong interest in manufacturing processes. In this role, you will assist customers with inquiries, ensuring they receive prompt and effective support in Norwegian.

Key Responsibilities

• Manage customer inquiries related to manufacturing products and services via phone, email, and chat in Norwegian.
• Provide detailed information regarding product specifications, availability, and order processes.
• Assist customers with order placement, modifications, and troubleshooting issues as they arise.
• Resolve customer complaints and ensure their needs are met efficiently and courteously.
• Document all customer interactions accurately in our CRM system.
• Collaborate with production and logistics teams to ensure timely and accurate order fulfillment.
• Stay informed about industry trends and updates on manufacturing processes to support customers effectively.

Requirements