Mercier Consultancy MD is excited to offer a wonderful opportunity for Portuguese Speaking Customer Service Representatives, with the chance to work in vibrant Sofia, Bulgaria. This role is ideally suited for individuals who are passionate about delivering high-quality customer service and providing assistance to clients in Portuguese. As a representative, you will engage with customers, helping them navigate their inquiries and enhancing their overall experience.

Key Responsibilities

• Handle customer inquiries related to products and services via phone, email, and chat in Portuguese.
• Provide accurate information on company offerings, policies, and troubleshooting methods.
• Assist customers with account management, order processes, and any issues they may encounter.
• Resolve customer complaints and inquiries promptly to ensure a high level of customer satisfaction.
• Document all interactions and feedback in the CRM system for proper record-keeping.
• Collaborate with internal teams to enhance customer service delivery and address client needs effectively.
• Stay informed about market trends and product updates to offer relevant and helpful solutions.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Italian Speaking Customer Service Representatives to join our team in the vibrant city of Sofia. This role is designed for individuals who are passionate about providing excellent customer support and are fluent in Italian. As a representative, you will engage with customers in Italian, assisting them with their inquiries and ensuring a positive experience.

Key Responsibilities

• Handle customer inquiries effectively via phone, email, and chat in Italian, addressing product and service questions.
• Provide accurate information regarding billing, accounts, and company policies.
• Assist customers with troubleshooting any issues they may encounter with products or services.
• Resolve complaints efficiently while maintaining a high level of customer satisfaction.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Collaborate with internal teams to improve service delivery and address customer feedback.
• Stay knowledgeable about the products and services offered to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer a remote opportunity for a Dutch Speaking Customer Advisor specializing in Smart Home Appliances, allowing you to work from anywhere in Greece. If you are passionate about cutting-edge technology and enjoy providing exceptional customer service, this role is perfect for you!

Key Responsibilities

• Provide high-quality customer support to Dutch-speaking clients regarding smart home appliances through various channels including phone, email, and chat.
• Assist customers with product inquiries, installation guidance, troubleshooting, and service requests.
• Resolve customer issues and complaints efficiently to ensure satisfaction and retention.
• Maintain meticulous documentation of customer interactions in our CRM system.
• Collaborate with product teams to relay customer feedback and contribute to service improvements.
• Stay updated about the latest smart home technology trends and product offerings to provide informed support.

Requirements

Mercier Consultancy MD is excited to offer a position for a Dutch Customer Support Specialist in the automotive industry, allowing you the flexibility to work remotely from Greece. This role is ideal for individuals who are fluent in Dutch and have a passion for the automotive sector. As a key member of our support team, you will assist Dutch-speaking customers, ensuring they receive excellent service and support for their automotive needs.

Key Responsibilities

• Provide exceptional customer support to Dutch-speaking clients in the automotive industry through various channels, including phone, email, and chat.
• Assist customers with inquiries related to automotive products, services, and troubleshooting issues.
• Document customer interactions and feedback to support continuous improvement.
• Collaborate with technical teams to address complex issues that require further expertise.
• Stay informed about industry trends and product knowledge to offer accurate information to customers.
• Engage in training and development sessions to enhance your skills and knowledge in automotive support.

Requirements

We are seeking an experienced Local Clinical Project Manager to oversee and coordinate clinical activities at the local level within a pharmaceutical environment.
The role involves managing operational aspects of clinical trials, ensuring compliance with regulatory requirements, and acting as the primary interface between local stakeholders, investigators, vendors, and global teams.

This position requires strong autonomy, rigor, and excellent communication skills, with the ability to navigate cross‑functional environments.

Key Responsibilities :

1. Local Study Management

• Lead and coordinate clinical trial activities at the local level from start‑up to close‑out.
• Ensure local execution of global study plans in alignment with timelines and quality standards.
• Serve as the key point of contact for local investigational sites and regional stakeholders.

2. Regulatory & Compliance Oversight

• Ensure that clinical trial activities comply with local regulations, ICH‑GCP, and internal SOPs.
• Coordinate local submissions to competent authorities and ethics committees when required.
• Monitor adherence to regulatory timelines and manage any corrective actions.

Join DOF's growth as a ROV Supervisor!

We are looking for multiple ROV Supervisors to strengthen our ROV team. In this role, you will play a key leadership role onboard our vessels in the Atlantic region, overseeing the safe and efficient execution of a wide range of offshore projects.

As an ROV Supervisor, you will lead, support and develop ROV personnel while supervising the operation and maintenance of assigned ROV Systems. You will be responsible for fostering a strong safety culture, promoting clear communication, and ensuring all activities are carried out to the highest standards and in compliance with internal procedures and external regulations. Leading by example is essential, as you will set the standard for operational excellence, teamwork, and the wellbeing of everyone involved in the ROV operations.

Tasks and responsibilities

Join DOF's growth as a ROV Pilot Technician!

We are currently looking for multiple ROV Pilot Technicians to strengthen our ROV team. In this role, you will support a wide range of offshore projects onboard our vessels in the Atlantic region, while gaining knowledge and collaborating with our experienced and passionate ROV team.

Tasks and responsibilities

• Operate, maintain, and repair on assigned ROV systems.
• Participate in familiarization and debriefing activities prior to mobilization and demobilizations.
• Carry out pre-dive and post-dive checks, preventative maintenance routines, and ensure all activities, defects, and repairs are accurately recorded in dive logs and system documentation.

We are looking for experienced ROV Pilots with strong knowledge and understanding of the operation, maintenance, and troubleshooting of ROV and LARS systems.

The main fleet of DOF ROV/LARS systems consists of:

ROV Systems

• Kystdesign
• Shilling UHD
• Perry/Forum XLX, XLR, and XLX-C
• Argus

LARS Systems

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Embark on an exciting journey with Mercier Consultancy MD as a German Speaking Customer Care Representative for a leading Online Bank in Greece! This position offers a unique opportunity to provide exceptional service in the fast-evolving financial sector while enjoying fully paid relocation to Greece. If you are eager to support clients in their banking needs and have a passion for customer service, we want to hear from you!

Key Responsibilities

• Deliver high-quality customer support in German via phone, email, and chat regarding online banking services and inquiries.
• Assist customers with account opening, transactions, troubleshooting, and resolving any issues related to their banking experience.
• Collaborate with internal teams to ensure efficient resolution of customer queries and seamless service delivery.
• Document customer interactions accurately within our CRM system and follow up as necessary.
• Collect customer feedback to identify trends and suggest improvements to enhance service quality.
• Stay informed about banking regulations and products to provide accurate and relevant information to customers.

Requirements