Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and customer service. As a representative, you will assist clients in Finnish with inquiries related to accommodations, travel plans, and tourism services, ensuring that they receive a memorable experience.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel arrangements, and local tourism experiences via phone, email, and live chat in Finnish.
• Provide detailed information on services, promotions, and travel guidelines.
• Assist customers with reservation adjustments, cancellations, and special requests.
• Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for future support reference.
• Collaborate with various partners to streamline services and enhance customer experiences.
• Stay updated on travel trends, destinations, and company services to provide relevant information.

Requirements

Mercier Consultancy MD is delighted to announce a position for Portuguese Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who thrive in a customer-centric environment and are passionate about enhancing guests' experiences. As a representative, you will assist travelers and hospitality clients with their inquiries and needs, ensuring they receive top-notch service in Portuguese.

Key Responsibilities

• Manage customer inquiries related to travel bookings, hotel accommodations, and tourism services via phone, email, and live chat in Portuguese.
• Provide information on destinations, travel packages, promotions, and local attractions.
• Assist customers with modifications to bookings, cancellations, and other service-related issues.
• Document customer interactions meticulously to ensure accurate record-keeping.
• Collaborate with hospitality and tourism professionals to resolve issues and enhance customer satisfaction.
• Stay updated on industry trends and changes to effectively assist our clients.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Polish Speaking Customer Service Representatives in the Hospitality & Tourism industry. If you are passionate about travel and dedicated to providing exceptional customer service, this position is perfect for you. In this role, you will assist travelers with their inquiries, bookings, and provide support to ensure a memorable experience.

Key Responsibilities

• Handle customer inquiries regarding hotel reservations, travel packages, and tourism information via phone, email, and chat in Polish.
• Assist customers with booking processes and provide recommendations for accommodations and activities.
• Resolve customer issues and complaints efficiently to enhance customer satisfaction.
• Keep accurate records of customer interactions and document any changes or updates in our CRM system.
• Collaborate with hospitality partners to provide timely and accurate services to customers.
• Stay informed about travel trends, local attractions, and company offerings to provide informed support.

Requirements

Mercier Consultancy MD is delighted to announce an exciting opportunity for Danish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who love helping others and want to make a positive impact on travelers' experiences. As a valued member of our team, you will assist customers in navigating their inquiries about travel arrangements, accommodations, and various tourism activities, all while providing exceptional service in Danish.

Key Responsibilities

• Handle customer inquiries related to travel bookings, accommodations, and tourism services via phone, email, and chat in Danish.
• Provide detailed information about destinations, travel packages, and promotional offers.
• Assist customers with reservation changes, cancellations, and special requests.
• Resolve any issues or concerns that may arise during the customer's experience.
• Document customer interactions accurately for follow-up and reporting purposes.
• Collaborate with internal teams to ensure seamless travel experiences for customers.
• Stay updated on relevant travel regulations and trends to provide informed guidance.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for Spanish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This exciting position is ideal for individuals who are passionate about travel and hospitality, and who strive to provide guests with exceptional service. In this role, you will assist customers in Spanish, helping them navigate their inquiries and ensuring a memorable experience.

Key Responsibilities

• Manage customer inquiries related to travel bookings, accommodations, and tourism services through phone, email, and live chat in Spanish.
• Provide information on local attractions, amenities, and travel itineraries.
• Assist customers with booking modifications, cancellations, and special requests.
• Resolve customer concerns with urgency and attention to detail to ensure ultimate satisfaction.
• Accurately document customer interactions in the CRM system for future reference.
• Collaborate with sales and operational teams to enhance service delivery.
• Stay updated on industry trends and company offerings to provide the best recommendations to customers.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who are passionate about travel and customer service. You will have the chance to assist guests and clients with their inquiries, providing them with memorable experiences and exceptional service in Italian.

Key Responsibilities

• Provide outstanding customer service by responding to inquiries about travel arrangements, accommodations, and local attractions via phone, email, and chat in Italian.
• Assist customers with booking processes, reservations, and itinerary planning.
• Resolve any issues or concerns related to hospitality and tourism services promptly and efficiently.
• Document customer interactions accurately and follow up to ensure satisfaction.
• Collaborate with vendors and suppliers to enhance service delivery and customer experience.
• Stay updated on industry trends, travel regulations, and promotional offers to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to offer a rewarding opportunity for German Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who have a passion for travel and a commitment to providing outstanding customer experiences. As a customer service representative, you will assist clients with inquiries related to travel accommodations, bookings, and tourism services, all while delivering exceptional service in German.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in German.
• Provide detailed information on available services, promotions, and travel guidelines.
• Assist customers with reservation changes, cancellations, and special requests.
• Resolve customer complaints and issues in a timely and courteous manner, ensuring satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with hotel and tourism partners to enhance customer experiences.
• Stay updated on travel trends and company offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Hospitality & Tourism industry. This position is ideal for individuals who are passionate about travel and customer service, and who want to share that passion with others. In this role, you will assist clients in planning their travel experiences, providing information and solutions in French to ensure their needs are met with excellence.

Key Responsibilities

• Handle inquiries from customers in French regarding travel arrangements, accommodations, and tourism services via phone, email, and live chat.
• Provide detailed information about destinations, travel packages, and hospitality options.
• Assist customers with booking processes and modifications, including cancellations and refunds.
• Resolve customer concerns and complaints promptly and efficiently to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with travel partners and internal teams to enhance the customer experience.
• Stay updated on industry trends and changes to provide accurate information to clients.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Dutch Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and delivering exceptional customer experiences. As a member of our customer service team, you will assist customers with inquiries related to accommodations, travel bookings, and tourism services, all while providing support in Dutch.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in Dutch.
• Provide detailed information on available services, promotions, and travel guidelines.
• Assist customers with reservation changes, cancellations, and special requests.
• Effectively resolve any issues or complaints, ensuring customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with hotel and tourism partners to ensure a seamless customer experience.
• Stay updated on travel trends, destinations, and company offerings to provide relevant information to customers.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond