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Grounds Crew | Cruise Whitsundays

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Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

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Grounds Crew (Porter) | Cruise Whitsundays

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About the role

We have a full-time position available for a motivated individual to join our Grounds Crew team. The successful candidate will play a key role in ensuring exceptional guest experiences by delivering consistent service, managing luggage and freight movement, maintaining inventory, and assisting the vessel crew. Clear communication with the fleet and Port of Airlie is essential, as well as a commitment to guest safety and satisfaction. This role also includes maintaining cleanliness in the work area and adhering to operational procedures and Work, Health and Safety (WHS) requirements.

Key Responsibilities:

  • Provide exceptional guest service and maintain professional presentation.
  • Manage the movement of luggage and freight efficiently.
  • Maintain accurate inventory through ordering, receiving, and counting.
  • Assist vessel crew with loading and unloading of freight, luggage, and guests.
  • Ensure clear communication with fleet and Port of Airlie radio.
  • Aid reservations team with enquiries and check-ins, including issuing tickets through CustomLinc.

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