About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives in the Entertainment industry, specifically located in Greece. This role is perfect for individuals who are passionate about entertainment and enjoy providing top-notch customer support. You will assist customers in Dutch, helping them navigate services, bookings, and inquiries related to our entertainment offerings.

Key Responsibilities

• Handle customer inquiries about entertainment services, events, and bookings via phone, email, and live chat in Dutch.
• Provide information on available shows, tickets, pricing, and special promotions.
• Assist customers with reservations, modifications, and cancellations to ensure seamless experiences.
• Resolve any complaints or issues promptly with a focus on customer satisfaction.
• Document customer interactions accurately in the CRM system for tracking purposes.
• Collaborate with marketing and events teams to stay updated on the latest offerings and promotions.
• Maintain knowledge of local entertainment trends and regional activities to inform customers effectively.

Requirements

Mercier Consultancy MD is thrilled to announce a fantastic opportunity for German Speaking Customer Service Representatives for an Airline Company based in Athens, Greece. This role is perfect for those who are passionate about travel and customer service. You will be the first point of contact for customers, assisting them with inquiries related to flights, bookings, and travel services, all while providing exceptional support in German.

Key Responsibilities

• Respond to customer inquiries concerning flight schedules, bookings, cancellations, and travel policies via phone, email, and live chat in German.
• Assist customers with making, modifying, and managing their flight reservations.
• Provide information on baggage policies, fees, and other travel-related inquiries.
• Resolve customer complaints and issues with professionalism and empathy.
• Document all interactions accurately in our CRM system.
• Collaborate with other departments to ensure enhanced customer experiences and service delivery.
• Stay informed about travel trends, company services, and industry regulations to provide accurate information to clients.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About The Role

The Reservations Supervisor is a key leader responsible for guiding the Reservations Team to deliver efficient operations and an exceptional guest experience. This role focuses on staff development, ensuring the team is well‑equipped to meet guest needs while maintaining strong booking conversion rates. The position emphasises teamwork, clear communication, and operational excellence to create a seamless and enjoyable experience for all guests.

Key responsibilities will include, but not limited to:

Mercier Consultancy MD is excited to offer a thrilling opportunity for a German Speaking Hospitality Support Agent! This role allows you to work in beautiful Greece, with all relocation costs fully covered. As part of our team, you will provide outstanding support to our German-speaking clients, assisting them with their hospitality needs and ensuring a remarkable customer experience.

Key Responsibilities

• Assist German-speaking clients with their inquiries and bookings through phone, email, and chat.
• Provide detailed information on available accommodations, services, and local attractions to help clients make informed decisions.
• Process reservations accurately, confirming all details to ensure a seamless booking experience.
• Handle customer inquiries and resolve any issues related to bookings professionally and promptly.
• Maintain thorough records of client interactions and reservations in our CRM system.
• Stay informed about hospitality trends and local offerings to provide clients with the best recommendations.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT US: 

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

Mercier Consultancy MD is proud to announce an opening for an Italian Customer Support Representative for a leading booking site specializing in car rentals, based in the beautiful city of Athens, Greece. In this role, you will be instrumental in assisting Italian-speaking clients, providing them with exceptional support and information to enhance their car rental experience.

Key Responsibilities

• Offer dedicated customer support to Italian-speaking clients through phone, email, and chat regarding car rental inquiries and bookings.
• Provide accurate information about rental policies, vehicle options, and pricing to facilitate informed decision-making.
• Resolve customer complaints and issues swiftly, ensuring high levels of customer satisfaction.
• Document all customer interactions thoroughly in our CRM system for quality assurance.
• Work closely with the bookings and reservations team to manage and confirm customer orders efficiently.
• Stay updated on company services and the latest trends in the car rental market to provide relevant information to customers.

Requirements

Join Mercier Consultancy MD as a German Travel Representative in the vibrant tourism industry and take advantage of the opportunity to work remotely from beautiful Greece! In this exciting role, you will assist German-speaking clients in planning and booking their travel experiences, ensuring each journey is memorable and enjoyable.

Core Responsibilities

• Provide excellent customer service by assisting German-speaking clients with their travel inquiries, reservations, and bookings through various communication channels, including phone, email, and chat.
• Advise clients on travel packages, destinations, and tailor-made itineraries to suit their preferences and budgets.
• Coordinate bookings for flights, accommodations, and tours, ensuring accuracy and attention to detail in every transaction.
• Address and resolve any issues or concerns related to travel reservations, demonstrating effective problem-solving skills.
• Maintain up-to-date knowledge of travel regulations, industry trends, and promotional offers to deliver the best options to clients.
• Keep detailed records of customer interactions and transactions using the CRM system for effective follow-up and service enhancement.

Requirements

Mercier Consultancy MD is excited to offer a position for a French Customer Support Representative focusing on hospitality services in the beautiful city of Athens. In this role, you will be the key point of contact for our French-speaking clients, assisting them with their hospitality-related inquiries and ensuring a memorable experience during their stay.

Key Responsibilities

• Provide high-quality customer support to French-speaking clients via phone, email, and chat regarding hospitality services.
• Respond to inquiries related to accommodations, reservations, and special requests, providing accurate and prompt assistance.
• Resolve customer issues and complaints effectively, ensuring high levels of client satisfaction.
• Document all interactions and maintain comprehensive records in our CRM system for ongoing service improvements.
• Collaborate with hotel and hospitality teams to enhance service delivery and customer experience.
• Stay updated on hospitality trends and service offerings to provide informed support and recommendations to clients.

Requirements

Mercier Consultancy MD is seeking a dedicated French Speaking Car Rental Agent to join our team in Athens. In this role, you will provide exceptional service to our French-speaking customers, assisting them with their car rental needs and ensuring a seamless experience.

Responsibilities

• Assist French-speaking customers by providing timely and comprehensive information related to car rental services.
• Handle reservations, modifications, and cancellations in a professional manner.
• Address customer inquiries and concerns, ensuring prompt and effective resolution to enhance customer satisfaction.
• Conduct vehicle inspections and explain rental agreements, ensuring customers understand terms and conditions.
• Collaborate with the operations team to ensure fleet availability and maintain high service standards.
• Stay updated on promotions, policies, and vehicle features to provide informed recommendations to customers.

Requirements