We are seeking a detail-oriented and proactive Government Sales Operations Specialist to support our Federal, State, and Local government sales efforts. This role will focus on managing opportunities, quotes, deal registrations, reporting, compliance, and cross-functional collaboration with internal teams and external partners. The ideal candidate will have strong organizational skills, a keen understanding of government procurement processes, and the ability to ensure operational excellence across the entire government sales cycle.

Opportunity & Quote Management

·         Create and maintain all Federal, State, and Local government opportunities and quotes in Salesforce.

·         Administer the Government Deal Registration program, including maintaining the Deal Registration and Government Opportunity Tracker on the Teams Government page.

·         Enter opportunity, quote, and sold opportunity information by year for Federal and State & Local markets.

·         Review daily orders to ensure correct end-user ownership assignments.

·         Update open opportunities quarterly, extending dates, closing, or adding notes as required.

Government Bid & Contract Support

·         Create government bid opportunities and generate Master Dealer and Master Distribution quotes.

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Norwegian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and technology, and who excel in providing outstanding customer support. You will assist students and clients in navigating educational platforms and resources, ensuring they have a positive experience in Norwegian.

Key Responsibilities

• Handle customer inquiries related to educational programs, e-learning tools, and course registrations via phone, email, and chat in Norwegian.
• Provide guidance on course offerings, learning resources, and platform functionalities.
• Assist customers with account management, including registration issues, course changes, and troubleshooting.
• Resolve customer complaints effectively and ensure a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with course instructors and technical teams to enhance the customer experience.
• Stay updated on new courses, educational tools, and industry trends to offer the best support to customers.

Requirements

Mercier Consultancy MD is excited to announce a position for Lithuanian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals passionate about education and committed to supporting learners and educators in their journey. As a customer service representative, you will assist students, parents, and educators by providing valuable information and resolving inquiries in Lithuanian.

Key Responsibilities

• Manage customer inquiries related to e-learning platforms, courses, and educational resources via phone, email, and chat in Lithuanian.
• Guide users through the registration process and address any technical issues they may encounter.
• Provide detailed information about course offerings, schedules, and enrollment procedures.
• Resolve customer concerns and complaints promptly to ensure a positive experience.
• Document customer interactions accurately and maintain updated records in the CRM system.
• Collaborate with internal teams to improve the customer experience based on feedback and insights.
• Stay informed about the latest trends in education and e-learning technologies to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for Finnish Speaking Customer Service Representatives in the healthcare industry. This role is ideal for individuals who are passionate about providing excellent customer support and are dedicated to helping others in their healthcare journey. In this position, you will assist patients and clients with inquiries regarding healthcare services, insurance, and appointments, all while communicating effectively in Finnish.

Key Responsibilities

• Respond to customer inquiries related to healthcare services, appointment scheduling, and insurance details via phone, email, and chat in Finnish.
• Provide clear information about services, medical procedures, and patient rights.
• Assist patients with registration, account management, and resolving any concerns or issues.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with healthcare professionals to ensure prompt resolution of patient requests and concerns.
• Stay informed about healthcare policies, programs, and services to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Education & E-Learning industry. This position is ideal for individuals who are passionate about education and technology and are dedicated to supporting learners and educators. In this role, you will provide assistance in Finnish, helping customers navigate e-learning services and enhancing their overall experience.

Key Responsibilities

• Manage customer inquiries regarding e-learning platforms, course offerings, and educational resources via phone, email, and chat in Finnish.
• Assist users with account setup, course registration, and technical issues.
• Provide detailed information about educational programs, features, and user guidelines.
• Resolve customer complaints and inquiries efficiently, ensuring a high level of satisfaction.
• Document all interactions and maintain accurate records in the CRM system.
• Collaborate with educational and technical teams to improve service delivery and user experiences.
• Stay informed about industry trends and product updates to offer relevant assistance to customers.

Requirements

Mercier Consultancy MD is excited to offer a rewarding opportunity for Polish Speaking Customer Service Representatives in the Education & E-Learning industry. This position is perfect for individuals who are passionate about education and technology and want to help learners achieve their goals. You will engage with customers to assist them with inquiries, providing an excellent experience in Polish.

Key Responsibilities

• Manage customer inquiries related to e-learning services, course offerings, and account support via phone, email, and live chat in Polish.
• Guide customers in navigating our educational platforms, providing detailed information about courses and registration processes.
• Assist with technical support related to online learning tools and platforms.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
• Document all interactions accurately in the CRM system for reference and follow-up.
• Collaborate with instructional teams to ensure that customer needs are met and addressed effectively.
• Stay informed about the latest educational trends and offerings to provide updated advice and guidance to customers.

Requirements

Mercier Consultancy MD is excited to offer a position for Danish Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and dedicated to supporting learners and educators in their e-learning journeys. As a customer service representative, you will assist users in navigating our educational platforms and provide them with the information they need to succeed.

Key Responsibilities

• Respond to customer inquiries related to e-learning products and educational services through phone, email, and chat in Danish.
• Assist students, parents, and educators with user account issues, course selection, and technical support.
• Provide clear and helpful information regarding course offerings, registration processes, and educational resources.
• Resolve issues and complaints swiftly and effectively, ensuring a positive customer experience.
• Document customer interactions in the CRM system for follow-up and quality assurance.
• Collaborate with the education team to enhance service delivery and improve customer satisfaction.
• Stay informed about the latest trends and developments in the education and e-learning sectors.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives in the Gaming industry, based in Greece. This role is ideal for individuals who are passionate about gaming and customer interaction. As a member of our team, you will provide support to customers while ensuring they have an exceptional experience in Spanish.

Key Responsibilities

• Manage customer inquiries related to gaming products, services, and account issues via phone, email, and chat in Spanish.
• Provide information on game features, updates, promotions, and troubleshooting assistance.
• Assist customers with account management tasks, including registration, billing inquiries, and technical support.
• Resolve any issues or complaints in a timely manner to ensure customer satisfaction.
• Document all customer interactions accurately in our CRM system for reference and follow-up.
• Collaborate with other departments to enhance the overall customer experience.
• Stay updated on gaming trends and company offerings to provide accurate information to customers.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for French Speaking Customer Service Representatives in the Education & E-Learning industry. This is a fantastic opportunity for individuals passionate about supporting learners and educators while delivering top-notch customer service. In this role, you will assist students, parents, and educational institutions in navigating their e-learning platforms and services, all while communicating fluently in French.

Key Responsibilities

• Manage customer inquiries related to e-learning services, course registration, and technical support via phone, email, and live chat in French.
• Provide guidance on navigating the e-learning platform, including troubleshooting and account management.
• Assist customers with course-related questions, materials, and assessments.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with educational teams to enhance user experience and address academic inquiries.
• Stay informed about updates in the education sector and e-learning trends to offer valuable insights to customers.

Requirements

Alumil is seeking a dynamic and highly skilled Head of Accounting and Finance to lead our financial operations and accounting functions of our subsidiary. This role is critical in providing quantitative and accurate information on cash flows, financial position and performance, liquidity and solvency of the company's business.

Head of Accounting and Finance

About us
At ALUMIL we are building excellence every day.
Alumil has more than 30 years of experience in the production of architectural aluminium systems and 3.000 employees. We are one of the most advanced companies globally owning state-of-the art production lines in our 12 factories in Europe. Alumil, is a family-owned business that also embraces all of its employees like family. Our culture’s primary focus is on integrity, team spirit, initiative, loyalty and “meraki” (spirited work).

The role:

As Head of Accounting and Finance, you will be responsible for providing quantitative and accurate information on cash flows, financial position and performance, liquidity and solvency of the company's business. You will be located at our premises at Skopje, North Macedonia. Your daily routine includes: