Norwegian Speaking Customer Service for Healthcare industry
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Norwegian Speaking Customer Service Representatives in the Healthcare industry. This role is perfect for individuals who are compassionate and dedicated to helping others, as you will provide critical support to clients seeking assistance with healthcare services and solutions, all while communicating effectively in Norwegian.
Key Responsibilities
- Manage customer inquiries regarding healthcare services, appointments, and benefits via phone, email, and live chat in Norwegian.
- Assist clients with understanding healthcare options and navigating the services available to them.
- Provide information on medical procedures, insurance coverage, and billing inquiries.
- Resolve customer complaints and issues with empathy and professionalism.
- Document all interactions accurately in the CRM system to maintain detailed records.
- Collaborate with healthcare professionals to ensure customer needs are met promptly.
- Stay informed about healthcare policies, treatments, and company services to effectively assist clients.
Requirements