Mercier Consultancy MD is excited to announce an opening for Estonian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and have a strong commitment to providing excellent customer support. As a representative, you will assist clients with their IT-related inquiries and ensure they receive outstanding service in Estonian.

Key Responsibilities

• Manage customer inquiries related to IT products and services via phone, email, and chat in Estonian.
• Provide support for software and hardware inquiries, troubleshooting technical issues, and guiding customers through solutions.
• Educate customers on IT solutions, available tools, and service offerings.
• Document all customer interactions accurately in the CRM system for future reference.
• Work closely with technical teams to escalate and resolve complex issues efficiently.
• Stay informed about the latest IT trends, products, and solutions to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Estonian Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing exceptional service in a critical field. You will engage with patients and healthcare clients, assisting them with their inquiries and ensuring they have a smooth experience.

Key Responsibilities

• Manage customer inquiries related to healthcare services, appointments, and patient information via phone, email, and chat in Estonian.
• Provide accurate information on services, treatment options, and insurance coverage.
• Assist patients with scheduling, rescheduling, and canceling appointments as needed.
• Resolve any issues or complaints in a professional and empathetic manner.
• Document all customer interactions accurately in the CRM system for compliance and reference.
• Collaborate with healthcare teams to ensure customer needs are met and to enhance service delivery.
• Stay updated on healthcare policies, services, and industry standards to provide relevant information to customers.

Requirements

Mercier Consultancy MD is delighted to announce an opening for Estonian Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. This role is perfect for individuals who possess a strong customer focus and a desire to support clients in navigating the complex landscape of energy services. As a representative, you will be instrumental in providing essential information and assistance to customers, ensuring their needs are met professionally and effectively.

Key Responsibilities

• Handle inquiries from customers regarding oil and gas products and services via phone, email, and chat in Estonian.
• Provide detailed information on service options, pricing structures, and industry regulations.
• Assist customers with troubleshooting service-related issues and facilitate timely resolutions.
• Document customer interactions accurately within our CRM system for future references.
• Work closely with the technical team to ensure customer concerns are addressed promptly.
• Stay informed about industry developments and company offerings to provide up-to-date advice to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Aviation industry. This position is ideal for individuals who are passionate about travel and aviation and have a commitment to delivering excellent customer service. In this role, you will assist customers with their inquiries related to flights, bookings, and aviation services, providing support in Estonian.

Key Responsibilities

• Manage customer inquiries regarding flight schedules, reservations, and cancellations via phone, email, and chat in Estonian.
• Provide information on travel requirements, baggage policies, and service options.
• Assist customers with their bookings, modifications, and special requests in a timely manner.
• Address and resolve customer complaints effectively, ensuring a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system.
• Collaborate with various internal teams to provide customers with accurate and timely information.
• Stay informed about aviation trends and company services to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer a new opportunity for Estonian Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals who are passionate about automobiles and dedicated to providing exceptional customer support. As a customer service representative, you will assist clients with their automotive inquiries and ensure they receive the highest level of service in Estonian.

Key Responsibilities

• Manage customer inquiries related to automotive products, services, and repairs via phone, email, and live chat in Estonian.
• Provide information on vehicle features, specifications, and pricing, as well as assist customers with their purchasing decisions.
• Assist customers with scheduling service appointments and addressing any service-related inquiries.
• Resolve customer complaints and issues in a timely and effective manner, ensuring satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with service departments to provide customers with accurate and up-to-date information.
• Stay informed about industry trends, automotive products, and company offerings to better serve customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Czech Speaking Customer Service Representatives in the retail industry. This position is perfect for dynamic individuals who are passionate about providing top-notch customer service and enhancing the shopping experience for customers. As a representative, you will interact with clients in Czech, assisting them with their inquiries, orders, and overall shopping needs.

Key Responsibilities

• Manage customer inquiries related to products, orders, and returns through phone, email, and chat in Czech.
• Provide detailed information on merchandise, promotions, and store policies.
• Assist customers with order processing and resolving any issues related to their purchases.
• Document interactions accurately in the CRM system and ensure follow-up as needed.
• Collaborate with store teams to ensure a seamless customer experience.
• Stay informed about product knowledge and updates to assist customers effectively.

Requirements

About us

With a long history of operating and investing in the shipping industry, Danaos manages one of the largest independently owned fleet of modern, large-size containerships. Our dedication to innovation, safety, efficiency and environmental responsibility has helped us forge our reputation as the leading provider of containership management services in the world.

Danaos has been widely recognized for its operational performance, technological innovation, high operational standards and commitment to sustainability. This recognition and technology to management, strong work ethic and sustainable development, the awards Danaos has received are the recognition of the innovations the company has developed in every aspect of its activity.

At Danaos we have made environmental sustainability a priority as we look to the future. We constantly employ the highest operating standards on board to ensure an ethical, safe and pollution free environment for everyone - our people, the community and the marine life all over the world.

As an IT Auditor, you will:

Mercier Consultancy MD is excited to announce a new opening for Serbian Speaking Customer Service Representatives in the telecommunications industry. This is a fantastic opportunity for individuals who are passionate about customer service and possess a strong understanding of telecommunications products and services. In this role, you will provide vital support to customers, answering inquiries and resolving issues while communicating effectively in Serbian.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, plans, and technical support through phone, email, and chat in Serbian.
• Provide clear information regarding service activations, billing inquiries, and troubleshooting steps.
• Assist with account management tasks, including the setup of new services and changes to existing plans.
• Resolve customer issues efficiently, ensuring high levels of satisfaction.
• Document customer interactions accurately in our customer relationship management (CRM) system.
• Collaborate with technical support teams to facilitate service resolutions and improvements.
• Continuously update yourself on product knowledge and industry trends to enhance customer assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy helping users navigate their features. As a customer service representative, you will assist clients in Serbian, ensuring they receive the support they need to fully engage with their social media experiences.

Key Responsibilities

• Provide exceptional customer support by addressing inquiries related to account management, features, and troubleshooting of social media services via phone, email, and chat in Serbian.
• Assist users with onboarding processes, privacy settings, and content moderation issues.
• Resolve customer complaints and concerns in a timely and efficient manner.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to address user issues and enhance the customer experience.
• Stay informed about the latest trends in social media and company offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Serbian Speaking Customer Service Representatives in the retail industry. This position is ideal for individuals who are passionate about customer service and have a strong interest in the retail sector. As a representative, you will assist customers in navigating their inquiries, providing support on products and services, and ensuring a seamless shopping experience in Serbian.

Key Responsibilities

• Handle customer inquiries related to retail products, services, and returns through phone, email, and live chat in Serbian.
• Provide assistance with order placement, tracking, and resolving issues to enhance customer satisfaction.
• Educate customers about promotions, product features, and store policies.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with sales teams to address customer feedback and improve service delivery.
• Stay updated on retail trends and product offerings to provide informed recommendations to customers.

Requirements