Mercier Consultancy MD is excited to present a fantastic opportunity for French Speaking Customer Service Representatives in the biotechnology industry. This role is perfect for individuals who are passionate about science and customer engagement. As a representative, you will provide essential support to clients and partners who are utilizing biotechnology products and services, ensuring communication is seamless and efficient in French.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products, services, and technical support via phone, email, and chat in French.
• Educate customers about product features, best practices, and compliance requirements.
• Assist in troubleshooting client issues and liaise with technical teams to find solutions.
• Accurately document customer interactions and follow up to ensure satisfaction.
• Collaborate with sales and product development teams to enhance customer experience.
• Stay updated on industry trends and advancements in biotechnology to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for French Speaking Customer Service Representatives in the banking industry. This role is tailored for individuals who have a passion for finance and exceptional customer service skills. As a representative, you will support clients with their banking inquiries, providing them with comprehensive assistance in French to ensure a smooth and efficient banking experience.

Key Responsibilities

• Manage incoming customer inquiries regarding banking products, services, and account management via phone, email, and chat in French.
• Assist customers with transaction inquiries, account statements, and digital banking services.
• Provide detailed information on banking options, fees, and promotional offers.
• Resolve customer complaints and issues in a prompt and professional manner.
• Document customer interactions accurately in the CRM system, ensuring compliance with banking regulations.
• Collaborate with various departments to enhance customer service delivery and address client concerns.
• Stay informed about industry changes and banking products to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals who are passionate about air travel and dedicated to delivering exceptional customer service. As a part of our customer service team, you will assist clients and passengers with their inquiries, ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries related to flight bookings, schedules, and airline services via phone, email, and live chat in French.
• Provide detailed information about flight options, baggage policies, and travel regulations.
• Assist customers with reservation changes, cancellations, and inquiries regarding special requests.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with airline and operational teams to provide real-time updates to customers.
• Stay informed about airline industry trends and service updates to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for French Speaking Customer Service Representatives in the automotive industry. This role is perfect for individuals who are passionate about cars and providing excellent customer support. As a representative, you will engage with customers in French, assisting them with inquiries related to automotive services, products, and support.

Key Responsibilities

• Manage customer inquiries regarding automotive products and services via phone, email, and chat in French.
• Provide detailed information about vehicle specifications, service options, and pricing.
• Assist customers with service appointments, warranty claims, and troubleshooting vehicle issues.
• Resolve customer complaints effectively and ensure a positive experience.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to provide customers with timely solutions.
• Stay updated on automotive trends and company offerings to better assist customers.

Requirements

We are looking for an experienced Site Manager to join a major shipbuilding project involving the construction of a floating LNG support unit (FLNG, FSRU, LNG carrier). The project will take place in Asia (South Korea or China) and is expected to start in November/December 2025 for an initial duration of 12 months (minimum).

Role & Responsibilities

• Lead and supervise on-site activities at the shipyard.
• Coordinate with the client, shipyard teams, and project stakeholders.
• Ensure compliance with project requirements, schedule, and quality standards.
• Manage and support the on-site project team.

Requirements

General Experience: At least one project in the last 15 years in a managerial position during the construction of an LNGC or FSRU.

Leadership Experience: Minimum 3 years of cumulative professional experience leading an on-site team in a shipyard (LNGC / FSRU new build or conversion only).

Project Experience: Proven track record of leading at least one LNGC or FSRU project (new build or conversion).

Strong leadership, communication, and problem-solving skills.

Availability to be based full-time on-site in Asia (Korea or China).

Benefits

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics services. This position is a perfect fit for individuals who are passionate about the transportation sector and skilled in providing top-notch customer service. In this role, you will assist customers in Spanish, helping them navigate their transportation needs with efficiency and care.

Key Responsibilities

• Handle customer inquiries regarding transportation services, bookings, and pricing via phone, email, and live chat in Spanish.
• Provide information on shipping options, scheduling, and service regulations to ensure clarity and satisfaction.
• Assist customers with service reservations, modifications, and cancellations.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain accurate documentation of customer interactions and transactions within our CRM system.
• Work closely with operational teams to relay real-time updates about service changes or delays.
• Stay informed about industry trends and service updates to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce a position for Spanish Speaking Customer Service Representatives in the telecommunications industry. This opportunity is perfect for individuals passionate about technology and providing excellent customer service. In this role, you will assist customers in Spanish with their telecommunications inquiries, helping them access and understand the services offered.

Key Responsibilities

• Handle customer inquiries related to telecommunications services, plans, and technical support via phone, email, and chat in Spanish.
• Provide assistance with service activation, billing issues, and troubleshooting technical problems.
• Help customers manage their accounts, including upgrades, changes to plans, and service cancellations.
• Document all interactions accurately in the customer relationship management (CRM) system.
• Resolve customer complaints and escalate issues as necessary to ensure complete satisfaction.
• Maintain updated knowledge of telecommunications products and promotions available to customers.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are enthusiastic about social media and enjoy engaging with users to provide support and assistance. As a customer service representative, you will help users navigate their inquiries, enhance their experiences, and resolve any issues related to our social media platforms.

Key Responsibilities

• Respond to user inquiries related to social media features, account management, and general platform usage via phone, email, and chat in Spanish.
• Provide guidance on best practices for content creation and community engagement.
• Assist users in troubleshooting issues with their accounts and reporting concerns.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with the social media and technical teams to ensure timely resolutions.
• Stay informed about updates and changes to social media policies and features to inform users effectively.

Requirements

Mercier Consultancy MD is excited to announce a position for Spanish Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who have a passion for helping customers and a strong understanding of retail operations. You will be instrumental in providing exceptional service and support to our clients, ensuring their shopping experience is enjoyable and hassle-free, all while communicating in Spanish.

Key Responsibilities

• Handle customer inquiries regarding retail products, orders, and services via phone, email, and live chat in Spanish.
• Provide assistance with product selection, returns, and tracking order status.
• Resolve customer issues and complaints effectively and efficiently, maintaining a positive experience.
• Document all customer interactions accurately in our CRM system.
• Collaborate with the sales and logistics teams to ensure timely resolution of customer inquiries.
• Stay updated on product offerings, promotions, and store policies to provide accurate information.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Spanish Speaking Customer Service Representatives in the Renewable Energy industry. If you are passionate about sustainability and have a strong commitment to customer support, this role is perfect for you. You will be responsible for assisting customers with their inquiries related to renewable energy solutions, ensuring they receive the information and support they need in Spanish.

Key Responsibilities

• Respond to customer inquiries regarding renewable energy products and services via phone, email, and chat in Spanish.
• Provide information on installation processes, energy efficiency, and product specifications.
• Assist customers with account management, billing inquiries, and service changes.
• Resolve issues and complaints effectively, ensuring customer satisfaction.
• Maintain accurate records of customer interactions in the customer relationship management (CRM) system.
• Collaborate with sales and technical teams to enhance customer experience and service delivery.
• Stay updated on industry regulations and advancements in renewable energy to provide accurate information.

Requirements