Croatian Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is excited to offer an outstanding opportunity for a Croatian Speaking Customer Service Agent for Booking.com, featuring paid relocation to the beautiful Greece. In this key role, you will provide exceptional customer support to Croatian-speaking clients, assisting them with their travel and booking needs to ensure a smooth and enjoyable experience.
Responsibilities
- Engage with customers in Croatian through various channels, including phone, email, and live chat, addressing inquiries and concerns.
- Assist clients with the booking process, including making, modifying, and canceling their reservations.
- Troubleshoot and resolve any issues related to bookings, providing effective solutions to enhance customer satisfaction.
- Document customer interactions and insights in the CRM system for quality assurance and continuous improvement.
- Collaborate with other teams to resolve complex customer issues swiftly and efficiently.
- Stay updated on company policies, promotions, and products to share accurate information with customers.
Requirements