Do you want the challenge — and the reward — of building your own book of business?

At Keycafe, we’re looking for an Account Executive who thrives on creating new opportunities, closing deals, and owning an entire territory or industry segment. This isn’t account management or order processing — it’s a chance to be entrepreneurial inside a growing SaaS/IoT company and essentially build a business of your own.

What You’ll Do

• Own a market — you will be focused on the German market, and you’ll be responsible for growing our top segments as if it were your own business.
• Run high-impact demos that clearly show prospects how our SmartBox product solves their operational challenges.
• Drive the full sales cycle: prospecting, outreach, demos, negotiation, and close.
• Experiment and adapt — try new outreach methods, refine your pitch, and find creative ways to break through.
• Collaborate across teams to ensure smooth handoffs and long-term customer success.

Why Join Keycafe

Mercier Consultancy MD is pleased to announce an opening for Norwegian Speaking Customer Service Representatives in the retail industry. This exciting role is perfect for individuals who are enthusiastic about providing top-notch customer service and helping customers find the perfect products. As a representative, you will assist clients in Norwegian, ensuring that their shopping experiences are pleasant and hassle-free.

Key Responsibilities

• Manage customer inquiries regarding retail products, services, and promotions through phone, email, and live chat in Norwegian.
• Assist customers with product selection, account management, and order processing.
• Provide information on shipping options, returns, and exchanges while resolving customer issues.
• Document customer interactions accurately to maintain comprehensive records.
• Collaborate with team members to improve the overall customer experience.
• Stay informed about product knowledge, retail trends, and company policies to provide accurate information.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Norwegian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are tech-savvy and passionate about providing excellent customer support. As a customer service representative, you will assist clients with their IT-related inquiries and ensure they have a smooth experience while communicating in Norwegian.

Key Responsibilities

• Manage customer inquiries related to IT products, services, and support via phone, email, and chat in Norwegian.
• Guide customers through technical troubleshooting, ensuring clear communication of solutions.
• Provide information on new technologies, software updates, and product features.
• Assist customers with account issues, service inquiries, and order processing.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to ensure prompt resolution of customer issues.
• Stay informed about industry trends and new product offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives for the world's largest jewelry brand. If you have a passion for luxury goods and a commitment to providing exceptional customer experiences, this role is tailor-made for you. As a customer service representative, you will assist clients in Spanish, ensuring they receive the highest level of service and support regarding their jewelry inquiries.

Key Responsibilities

• Manage customer inquiries related to jewelry products, orders, and services via phone, email, and live chat in Spanish.
• Provide detailed information on product features, pricing, and promotions to enhance customer engagement.
• Assist customers with order processing, tracking, returns, and exchanges.
• Resolve any customer issues and complaints with a focus on delivering exceptional service.
• Document customer interactions accurately in our CRM system for consistent follow-up and service enhancement.
• Collaborate with various teams to ensure seamless customer experiences and uphold brand standards.
• Stay updated on product knowledge and brand offerings to effectively assist customers.

Requirements

Mercier Consultancy MD is excited to offer a rewarding opportunity for Slovenian Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is tailored for individuals who are passionate about logistics and dedicated to providing exceptional service. As a customer service representative, your primary responsibility will be to assist clients with their inquiries and provide solutions in Slovenian.

Key Responsibilities

• Manage customer inquiries regarding logistics services, shipment status, and supply chain solutions via phone, email, and chat in Slovenian.
• Provide accurate information on pricing, delivery times, and service options.
• Assist customers with order processing, tracking, and any necessary adjustments.
• Effectively resolve customer complaints and issues, ensuring a high level of satisfaction.
• Document all customer interactions thoroughly in the CRM system for subsequent follow-up and record-keeping.
• Collaborate with operational teams to streamline processes and improve customer experience.
• Stay updated on industry trends and company offerings to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovenian Speaking Customer Service Representatives in the Biotechnology industry. We are looking for individuals who are passionate about science and customer interaction. In this role, you will assist clients with inquiries related to biotechnology products and services while delivering exceptional support in Slovenian.

Key Responsibilities

• Manage customer inquiries about biotechnology products, services, and support via phone, email, and live chat in Slovenian.
• Provide detailed information on product specifications, usage, and availability to customers.
• Assist with order processing, tracking, and resolving issues related to shipments and deliveries.
• Work collaboratively with technical teams to address and resolve complex customer queries.
• Document all customer interactions accurately and maintain records in the CRM system.
• Stay informed about new developments in the biotechnology field to provide effective and knowledgeable service.
• Ensure compliance with industry regulations and ensure customer information is handled confidentially.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Slovak Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who are dedicated to providing high-quality customer support within a healthcare environment. As a representative, you will assist customers and healthcare professionals with inquiries related to pharmaceutical products and services, ensuring they receive accurate information and exceptional service in Slovak.

Key Responsibilities

• Manage customer inquiries related to pharmaceutical products, prescriptions, and services via phone, email, and chat in Slovak.
• Provide detailed information about medications, including usage, dosage, and side effects.
• Assist customers with order processing, refills, and product availability.
• Resolve customer complaints and issues in a timely, professional manner.
• Document customer interactions accurately in the CRM system to maintain compliance and quality standards.
• Collaborate with internal teams to ensure customer satisfaction and address any product-related questions.
• Stay informed about industry regulations, product updates, and company policies to provide current information to customers.

Requirements

Mercier Consultancy MD is thrilled to provide an opening for Slovak Speaking Customer Service Representatives in the Food & Beverage industry. This position is ideal for individuals who are passionate about food and drink and appreciate providing exceptional customer care. As a customer service representative, you will assist customers with their inquiries and ensure they have a delightful experience while communicating in Slovak.

Key Responsibilities

• Manage customer inquiries related to food and beverage products, orders, and services via phone, email, and live chat in Slovak.
• Provide detailed information on product availability, pricing, and promotions.
• Assist customers with order processing, changes, and cancellations.
• Address and resolve any customer complaints with empathy and professionalism.
• Document customer interactions accurately for future reference in the CRM system.
• Collaborate with operational teams to ensure timely delivery and customer satisfaction.
• Keep updated on industry trends and product offerings to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer a rewarding opportunity for Latvian Speaking Customer Service Representatives in the Pharmaceuticals industry. This position is ideal for individuals who are passionate about healthcare and want to make a positive impact through exceptional customer support. You will engage with clients in Latvian, assisting them with inquiries about pharmaceutical products, services, and related information.

Key Responsibilities

• Provide outstanding customer service by managing inquiries related to pharmaceutical products, prescriptions, and health information via phone, email, and chat in Latvian.
• Assist customers with order processing, product availability, and general inquiries about pharmaceutical services.
• Educate clients on product usage, side effects, and provide guidance as necessary within regulatory guidelines.
• Resolve customer complaints and issues effectively while ensuring satisfaction and compliance.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with healthcare professionals and internal teams to provide comprehensive support to customers.
• Stay informed on industry trends and company products to provide accurate and relevant information to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Latvian Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and are dedicated to providing high-quality customer service. As a representative, you will engage with clients in Latvian, assisting them with inquiries related to biotechnology products and services, while ensuring a positive customer experience.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products, services, and applications via phone, email, and live chat in Latvian.
• Provide detailed information on product features, usage, and regulatory guidelines.
• Assist customers with order processing, tracking, and troubleshooting as needed.
• Resolve issues and inquiries promptly to ensure customer satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with the sales and technical teams to provide seamless support to clients.
• Stay informed on industry trends and company offerings to provide up-to-date information to customers.

Requirements