Mercier Consultancy MD is delighted to announce an exceptional opportunity for a Danish Speaking Customer Service Agent for Booking.com, including paid relocation to the beautiful country of Greece. This role is ideal for individuals who are passionate about customer service and eager to assist Danish-speaking clients with their travel and booking inquiries.

Responsibilities

• Provide assistance to customers in Danish through various communication channels, including phone, email, and live chat.
• Guide clients through the booking process, including making, modifying, and canceling reservations.
• Troubleshoot and resolve any issues related to bookings to ensure a seamless customer experience.
• Record all customer interactions in the CRM system to ensure detailed and accurate documentation.
• Collaborate with internal teams to address complex issues quickly and ensure customer satisfaction.
• Stay informed about company products, policies, and promotions to provide the most accurate support.

Requirements

Join Mercier Consultancy MD for an incredible career opportunity as a Croatian Speaking professional in Greece! We are looking for motivated individuals who are ready to embrace a new adventure and work in a vibrant environment. With fully paid relocation, you will have the chance to support our clients and provide exceptional services in Croatian while exploring the beautiful culture and landscapes of Greece.

Key Responsibilities

• Provide support to Croatian-speaking clients via phone, email, and chat, assisting with inquiries and services.
• Process requests and bookings, ensuring accurate and timely responses to enhance customer satisfaction.
• Maintain detailed records of client interactions and transactions in our CRM system.
• Collaborate with internal teams to address customer needs and resolve any issues.
• Stay updated on local offerings, services, and hospitality trends to better assist clients.
• Develop strong relationships with clients to promote loyalty and repeat business.

Requirements

Mercier Consultancy MD is excited to offer an outstanding opportunity for a Croatian Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the beautiful Greece. In this critical role, you will be responsible for providing exceptional customer support to Croatian-speaking clients, assisting them with their travel and booking needs for a hassle-free experience.

Responsibilities

• Assist Croatian-speaking customers via phone, email, and live chat, addressing their inquiries and providing guidance.
• Manage the booking process, including modifications and cancellations, ensuring a smooth experience for clients.
• Troubleshoot issues related to bookings and provide effective solutions to enhance customer satisfaction.
• Maintain accurate records of customer interactions and feedback in the CRM system for quality assurance.
• Collaborate with other teams to resolve complex customer issues swiftly and efficiently.
• Stay informed about company products, policies, and promotions to offer accurate information to customers.

Requirements

Mercier Consultancy MD is excited to present an incredible opportunity for a Dutch Support Agent to join our team for Booking.com, one of the world's leading online travel platforms. This role allows you to live and work in beautiful Greece, with paid relocation support included. As a Dutch Support Agent, you will be essential in providing outstanding service to Dutch-speaking customers, assisting them with their travel needs and ensuring they have a positive experience while using the platform.

Key Responsibilities

• Provide excellent customer service to Dutch-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with inquiries related to their bookings, travel information, and account issues.
• Address and resolve customer complaints efficiently to maintain high standards of satisfaction.
• Accurately document all customer interactions and inquiries in our CRM system for effective tracking.
• Collaborate with various teams to find solutions for complex inquiries and improve service delivery.
• Keep updated on promotional offers, travel regulations, and platform enhancements to provide accurate information.

Requirements

Mercier Consultancy MD is proud to offer an exciting opportunity for a Dutch Customer Support Representative for Booking.com, with a fully paid relocation package to Greece. This role is perfect for enthusiastic individuals who are eager to assist Dutch-speaking customers in the dynamic world of online hospitality and travel.

Key Responsibilities

• Provide exceptional customer support to Dutch-speaking clients utilizing Booking.com's platform, via phone, email, and chat.
• Address customer inquiries related to bookings, accommodations, and travel arrangements with accuracy and professionalism.
• Resolve customer complaints and issues promptly to ensure a high level of customer satisfaction.
• Document customer interactions and feedback accurately in our CRM system to facilitate continuous improvement.
• Collaborate with various departments, including operations and technical support, to enhance customer service delivery.
• Stay informed about the travel industry and Booking.com’s offerings to better assist customers.

Requirements

Be part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT US

Outback Spirit Tours offers a range of unique adventure tours and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 8 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Mercier Consultancy MD is thrilled to announce an opportunity for a Croatian Speaking Customer Agent to join our team in Athens, Greece, in partnership with Booking.com. This role is perfect for individuals who are passionate about customer service and travel. As a Customer Agent, you will support our Croatian-speaking customers with their booking inquiries, ensuring they have a smooth and enjoyable experience.

Key Responsibilities

• Provide outstanding customer service in Croatian via phone, email, and chat.
• Assist customers with booking inquiries, changes, and cancellations efficiently.
• Resolve customer issues and complaints promptly while ensuring satisfaction.
• Document customer interactions and inquiries accurately in our CRM system.
• Collaborate with other departments to enhance service delivery and customer satisfaction.
• Stay updated on Booking.com policies, travel trends, and promotional offers.

Requirements

Mercier Consultancy MD is excited to present a unique opportunity for Dutch-English Customer Service Representatives supporting Booking.com, with the chance to work in the vibrant setting of Greece. This role is ideal for individuals who are passionate about travel and hospitality, and who excel in providing top-notch customer support. As a representative, you will assist customers in both Dutch and English, helping them with their inquiries related to booking accommodations and travel services.

Key Responsibilities

• Handle customer inquiries regarding bookings, changes, and cancellations via phone, email, and chat in Dutch and English.
• Provide information on accommodation options, pricing, and travel guidelines to assist customers with their decisions.
• Resolve customer complaints and issues efficiently to ensure a high level of satisfaction.
• Document all customer interactions and feedback in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to enhance service delivery and address client needs effectively.
• Stay informed about travel trends and Booking.com policies to provide accurate and up-to-date assistance.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Dutch-English Customer Service Representatives supporting Booking.com, available for remote work in Greece. This role is perfect for individuals who enjoy helping customers navigate their travel experiences and are committed to providing exemplary support. As a representative, you will assist customers in both Dutch and English, addressing inquiries related to bookings, accommodations, and travel experiences.

Key Responsibilities

• Manage customer inquiries regarding bookings, modifications, and cancellations via phone, email, and chat in both Dutch and English.
• Provide detailed information about accommodations, amenities, and policies, ensuring clarity and understanding.
• Assist customers with troubleshooting issues related to their bookings and the Booking.com platform.
• Resolve customer complaints efficiently, providing solutions that enhance customer satisfaction.
• Document all customer interactions accurately in the CRM system for effective follow-up and reporting.
• Collaborate with internal teams and partners to improve service delivery and address customer needs.
• Stay updated on Booking.com’s offerings and travel trends to provide relevant assistance.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role: