We are QUALCO, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation. 

We are looking for an experienced, self-motivated engineer to join our Software Support Team and provide high quality solutions/support to our rapidly growing client base.

As a Software Support Engineer you will be working closely with our Service Management and Software Development teams to improve customer experience, provide effective integration and service request solutions as well as identify and timely resolve issues of our client’s.

Mercier Consultancy MD is excited to offer a unique opportunity for a Slovak Speaking Solutions Consultant based in Sofia, Bulgaria. We provide a competitive salary and a 3000 BGN signing bonus to attract the best talent! In this role, you will be instrumental in guiding our clients in utilizing our solutions effectively, ensuring they achieve their business objectives through our innovative services.

Key Responsibilities

• Engage with clients to identify their needs and business goals through detailed consultations.
• Develop and deliver tailored solutions to effectively address client challenges.
• Act as a trusted advisor, offering insights and recommendations based on industry best practices.
• Collaborate with internal teams to ensure the successful implementation of solutions.
• Conduct training and support sessions for clients to enhance their experiences with our products.
• Keep up to date with market trends and emerging technologies to best serve our clients.

Requirements

Mercier Consultancy MD is thrilled to announce exciting opportunities for Slovak Speaking professionals to join our team in Sofia, Bulgaria! If you’re looking for a fresh start in a vibrant city with a fully paid relocation package, this is the perfect chance to enhance your career while experiencing a new culture.

About the Role

In this position, you will be working in a dynamic environment where your linguistic skills will be utilized to support our Slovak-speaking clients across various sectors. You will play a vital role in ensuring excellent customer service and communication.

Key Responsibilities

• Provide exceptional support to Slovak-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries, troubleshooting, and problem-solving in a timely and professional manner.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with team members to enhance customer satisfaction and quality of service.
• Stay knowledgeable about products, services, and best practices to provide informed advice and assistance.

Requirements

Join the vibrant team at Mercier Consultancy MD as a Portuguese Speaking Customer Support Specialist, where you can work remotely from Greece with paid relocation! This role is perfect for those who are passionate about delivering outstanding customer service and are fluent in Portuguese. You will be an essential part of our support team, ensuring that our clients receive the assistance they need in a timely and efficient manner.

Key Responsibilities

• Deliver exceptional customer support to Portuguese-speaking clients through various channels, including phone, email, and chat.
• Handle inquiries and resolve issues with professionalism, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and follow up as necessary.
• Collaborate with technical teams to address any complex concerns requiring further assistance.
• Stay up-to-date with product knowledge and company policies to provide accurate support.
• Participate in training sessions to develop your skills and knowledge further.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for a Polish Speaking Player Support Specialist for Riot Games, based in Sofia, Bulgaria. This role focuses exclusively on providing email support to Polish-speaking players, making it ideal for individuals who love gaming and enjoy engaging with the community through written communication. You will be responsible for answering queries, resolving issues, and ensuring that players have a seamless experience with Riot Games' titles.

Key Responsibilities

• Deliver outstanding email support to Polish-speaking players regarding game inquiries and technical issues.
• Assist players with account management, game features, and resolve any related concerns effectively.
• Respond to player emails promptly, maintaining high standards of communication and service.
• Document player interactions and feedback carefully to contribute to service enhancements.
• Collaborate with team members to share player insights and improve the support process.
• Stay updated on game developments, features, and player support best practices to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job opportunities for Polish Speaking professionals in Sofia, Bulgaria, complete with a fully paid relocation package! This is a fantastic chance for individuals looking to advance their careers in a vibrant and growing market while enjoying the benefits of relocation support.

Key Responsibilities

• Provide exceptional customer service in Polish through various channels, including phone, email, and live chat.
• Assist clients with inquiries related to products, services, and account management.
• Resolve customer issues efficiently while maintaining a high standard of professionalism.
• Document interactions and feedback accurately in the CRM system.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Stay updated on product knowledge and market trends to offer informed support.

Requirements

Join Mercier Consultancy MD as a Polish Speaking Digital Trust and Safety Specialist for Social Media, based in the vibrant city of Sofia! In this pivotal role, you will be responsible for ensuring a safe and respectful online community by monitoring social media activities, addressing safety concerns, and implementing best practices that foster user trust and safety.

Key Responsibilities

• Monitor user-generated content across social media platforms to identify and respond to potential violations of community standards.
• Conduct thorough investigations of reported safety incidents, analyzing evidence to recommend appropriate actions.
• Collaborate with cross-functional teams to develop and enhance policies that promote a secure digital environment.
• Create comprehensive reports on safety incidents and analytics to inform strategic improvements.
• Stay updated on the latest trends and challenges in social media safety to keep our protocols effective and relevant.
• Engage with users to educate them about safety practices and promote awareness of potential online risks.

Requirements

Are you ready to embark on an exciting journey with Mercier Consultancy MD? We’re on the lookout for an enthusiastic Irish Speaking Solutions Consultant to join our amazing team in Sofia, Bulgaria! Not only will you get to work in an inspiring environment, but we’re also offering a 3000 BGN signing bonus to welcome you aboard! In this role, you’ll connect with clients, understand their unique challenges, and provide customized solutions that make a difference.

What You’ll Do

• Engage with clients through meaningful conversations to capture their requirements and understand their business goals.
• Design and deliver tailored solutions that effectively address client challenges and drive success.
• Act as a trusted advisor, providing insights and recommendations that exceed client expectations.
• Work closely with internal teams to ensure smooth implementation and ongoing support of solutions.
• Conduct interactive training sessions that empower clients to maximize their use of our products.
• Stay ahead of the game by keeping up with industry trends and new technology developments.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for Irish Speaking Professionals to join our dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an ideal chance to explore a new country while furthering your career. We are seeking enthusiastic individuals who are ready to provide outstanding customer service and embrace a new adventure.

Key Responsibilities

• Provide top-notch customer assistance in Irish, ensuring all queries are addressed promptly and effectively.
• Resolve customer complaints and issues through effective communication and problem-solving skills.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with fellow team members to enhance service delivery and customer satisfaction.
• Stay up-to-date with product knowledge and updates to support customers efficiently.
• Engage in training opportunities to continuously improve skills and service techniques.

Requirements

Join Mercier Consultancy MD as an Icelandic Speaking Solutions Consultant in Sofia, Bulgaria and receive a 3000 BGN signing bonus! This is an exciting opportunity for individuals who are fluent in Icelandic and have a passion for providing exceptional client solutions. In this role, you will engage with clients to understand their needs and deliver tailored strategies that enhance their business operations using our cutting-edge solutions.

Key Responsibilities

• Work closely with clients to gather requirements and understand their specific business challenges.
• Design and deliver customized solutions that effectively meet client needs and goals.
• Act as a trusted partner by providing insights and recommendations based on industry best practices.
• Collaborate with internal teams to ensure smooth implementation and ongoing support of solutions.
• Conduct comprehensive training sessions for clients to maximize the effectiveness of our products.
• Stay updated on market trends and product developments to provide relevant advice and support to clients.

Requirements