Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Mercier Consultancy MD is excited to offer an outstanding opportunity for a Swedish Speaking Agent for Booking.com, complete with fully paid relocation to the enchanting country of Greece. In this role, you will assist Swedish-speaking customers with their travel bookings, inquiries, and concerns, ensuring a seamless and enjoyable experience as they plan their travels.

Responsibilities

• Provide exceptional customer service to Swedish-speaking clients via phone, email, and chat, responding to inquiries and assisting with bookings.
• Help customers navigate the booking process, including modifications, cancellations, and general travel-related questions.
• Troubleshoot issues and provide effective solutions to enhance overall customer satisfaction.
• Document interactions in the CRM system for continuous improvement and quality assurance of service.
• Collaborate with other teams to resolve complex inquiries and enhance customer experiences.
• Stay updated on Booking.com's products, services, and policies to provide accurate advice to customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Portuguese Speaking Customer Service Representatives at a reputable Logistics & Courier Company, based in the beautiful setting of Greece. This role is perfect for individuals who are enthusiastic about logistics and dedicated to providing excellent customer support. As a representative, you will assist clients in Portuguese, helping them with inquiries related to shipping, delivery, and logistics solutions.

Key Responsibilities

• Manage customer inquiries related to logistics and courier services, including tracking shipments, delivery times, and account management via phone, email, and chat in Portuguese.
• Provide clear and accurate information about shipping options, pricing, and logistics solutions available.
• Assist customers with resolving any issues related to their shipments, ensuring timely and effective solutions.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams and external partners to improve service delivery and customer satisfaction.
• Stay informed about logistics trends and regulatory changes to provide relevant advice to customers.

Requirements

Mercier Consultancy MD is pleased to present an excellent opportunity for German Speaking Customer Service Representatives for a reputable Manufacturing Company, with the opportunity to work in beautiful Greece. This role is designed for individuals who are passionate about providing high-quality customer support and have an interest in the manufacturing sector. As a representative, you will assist clients in German, addressing their inquiries and ensuring a smooth customer experience.

Key Responsibilities

• Manage customer inquiries related to manufacturing products, order status, and pricing via phone, email, and chat in German.
• Provide detailed information on product specifications, lead times, and after-sales support.
• Assist customers with issues related to orders and deliveries, ensuring timely resolutions.
• Resolve customer complaints efficiently while maintaining a high level of satisfaction.
• Accurately document all customer interactions in the CRM system for tracking and follow-up.
• Collaborate with production and logistics teams to improve service delivery and product availability.
• Stay informed about manufacturing processes and product updates to provide accurate assistance.

Requirements

Embark on an exciting journey with Mercier Consultancy MD as a German Speaking Customer Care Representative for a leading Online Bank in Greece! This position offers a unique opportunity to provide exceptional service in the fast-evolving financial sector while enjoying fully paid relocation to Greece. If you are eager to support clients in their banking needs and have a passion for customer service, we want to hear from you!

Key Responsibilities

• Deliver high-quality customer support in German via phone, email, and chat regarding online banking services and inquiries.
• Assist customers with account opening, transactions, troubleshooting, and resolving any issues related to their banking experience.
• Collaborate with internal teams to ensure efficient resolution of customer queries and seamless service delivery.
• Document customer interactions accurately within our CRM system and follow up as necessary.
• Collect customer feedback to identify trends and suggest improvements to enhance service quality.
• Stay informed about banking regulations and products to provide accurate and relevant information to customers.

Requirements

Mercier Consultancy MD is excited to offer a remarkable opportunity for a Czech Speaking Agent for Booking.com, complete with fully paid relocation to the stunning country of Greece. In this role, you will be the primary contact for Czech-speaking customers, providing them with exceptional support and assistance for their travel bookings and inquiries.

Responsibilities

• Respond to customer inquiries in Czech via phone, email, and chat, delivering comprehensive support for their travel needs.
• Assist clients throughout the booking process, including modifications, cancellations, and other travel-related questions.
• Troubleshoot issues and provide effective solutions to enhance customer satisfaction.
• Document customer interactions in the CRM system to ensure accurate records for quality assurance.
• Collaborate with internal teams to resolve complex customer inquiries and enhance the overall experience.
• Stay informed about Booking.com’s services, promotions, and policies to provide accurate information to customers.

Requirements

Mercier Consultancy MD is on the lookout for a talented Spanish Speaking Customer Success Account Manager to join our team! In this pivotal role, you will be the primary contact for our Spanish-speaking clients, ensuring they receive exceptional support and guidance to achieve their business objectives. You will play a key role in fostering strong relationships and driving customer satisfaction.

Key Responsibilities

• Act as the main point of contact for Spanish-speaking clients, cultivating strong professional relationships.
• Guide clients in maximizing the value of our products and services to meet their goals.
• Proactively address client inquiries and ensure timely resolution of their issues.
• Monitor client satisfaction and engagement levels, providing feedback to internal teams to enhance services.
• Manage client accounts and develop strategies to drive customer success.
• Stay informed about industry trends and best practices to provide valuable insights to clients.

Requirements

Mercier Consultancy MD is thrilled to offer exciting positions for Portuguese Speaking Customer Support Representatives in Sofia. This role is a great opportunity for individuals who are fluent in Portuguese and are eager to provide excellent customer service. As a key part of our support team, you will assist our Portuguese-speaking clients by addressing their inquiries and ensuring their issues are resolved efficiently.

Key Responsibilities

• Deliver outstanding customer service to Portuguese-speaking clients via phone, email, and chat.
• Handle inquiries related to products and services, providing accurate and helpful information.
• Assist in resolving customer complaints and technical issues promptly and professionally.
• Document customer interactions and maintain thorough records for follow-up.
• Collaborate with other teams to enhance service delivery and improve the customer experience.
• Stay informed about product updates and services to effectively assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer exciting opportunities for Portuguese Speaking Customer Support Representatives in Sofia. If you are fluent in Portuguese and are passionate about providing exceptional customer service, we invite you to join our dynamic team. In this role, you will assist our Portuguese-speaking clients by addressing their inquiries and ensuring a stellar customer experience.

Key Responsibilities

• Provide outstanding customer support to Portuguese-speaking clients through phone, email, and live chat.
• Manage and resolve inquiries related to our products and services, ensuring clear communication.
• Address and resolve customer complaints in a timely and professional manner.
• Document all customer interactions and maintain accurate records for future reference.
• Collaborate with other departments to enhance the customer experience and streamline processes.
• Stay informed about product changes and updates to provide accurate information to customers.

Requirements