We are OB Streem, a leading end-to-end logistics provider delivering intelligent and innovative solutions in Southeast Europe. Our rich heritage stems from decades of expertise with ORBIT (Orphee Beinoglou International Transports) and Makios Logistics and drives our forward-thinking approach in providing excellence in service.

We believe every journey begins with a commitment—to our clients and our team. With a deep-rooted passion and a drive to redefine industry standards, we strive to create seamless logistics solutions that empower businesses and individuals alike. Our mission is to navigate the complexities and challenges of global logistics, ensuring flexibility, reliability, efficiency, and an unwavering focus on customer satisfaction.

As part of the OB Streem family, you will be contributing to maintain a legacy of excellence while being empowered to innovate, collaborate, and make a meaningful impact every day. If you share our vision of transforming logistics into an experience of trust and reliability, we invite you to embark on this exciting journey with us.

We are actively looking for a Sales Customer Service to join our team in our offices located in Piraeus.

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Streaming Services provider, with the chance to work in vibrant Greece. This role is intended for individuals who are passionate about entertainment and dedicated to delivering excellent customer support. As a representative, you will assist customers in Italian, addressing their inquiries related to streaming content, subscriptions, and platform features.

Key Responsibilities

• Manage customer inquiries regarding streaming services, including account issues, content access, and subscription plans via phone, email, and chat in Italian.
• Provide detailed information on available shows, movies, and other content to enhance the customer experience.
• Assist customers with technical issues related to the streaming platform, ensuring effective resolutions.
• Handle customer complaints efficiently and effectively to maintain high levels of satisfaction.
• Document all customer interactions and feedback in the CRM system for accurate record-keeping and follow-up.
• Collaborate with internal teams to improve service delivery and address customer needs proactively.
• Stay informed about the streaming industry trends and content updates to provide timely assistance.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails
• Identify customer needs and deliver solution to exceed expectations
• Assist customers with troubleshooting technical products and applications
• Providing general product information and assisting with sales queries
• Follow up with customers in a timely fashion to ensure all issues are resolved
• Identify trends in tickets and provide ideas to improve support processes

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to present an exceptional opportunity for Italian Speaking Customer Service Representatives for Mercedes, one of the world's leading automotive brands, based in Greece. This position is perfect for individuals who are passionate about the automotive industry and committed to providing top-tier customer support. As a representative, you will assist customers in Italian, addressing their inquiries and ensuring an outstanding experience with Mercedes.

Key Responsibilities

• Manage customer inquiries related to vehicle specifications, service appointments, and warranty information via phone, email, and chat in Italian.
• Provide detailed information about Mercedes vehicles, features, and available services to enhance customer satisfaction.
• Assist customers with scheduling service appointments and addressing any service-related inquiries.
• Resolve customer complaints and issues promptly and effectively to maintain high satisfaction levels.
• Document all customer interactions accurately in the CRM system for tracking and follow-up.
• Collaborate with dealership staff and other internal teams to improve service delivery standards.
• Stay informed about the latest Mercedes models, features, and promotions to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to announce a position for a Dutch Speaking Customer Service Agent for PayPal, offering the opportunity to work in Greece. In this role, you will be part of a dynamic team dedicated to providing exceptional support to Dutch-speaking clients utilizing PayPal's services. Your effective communication and problem-solving skills will play a vital role in ensuring customer satisfaction.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat with inquiries related to PayPal services and accounts.
• Provide accurate information regarding transactions, billing, and account management.
• Address and resolve customer complaints promptly and professionally.
• Document all customer interactions in the CRM system, maintaining quality and consistency in service delivery.
• Work collaboratively with internal teams to ensure a seamless customer experience and adherence to company policies.
• Stay informed about PayPal's offerings, updates, and security measures to provide accurate guidance.

Requirements

Mercier Consultancy MD is excited to present a unique opportunity for a Dutch Speaking Customer Service Agent for Netflix, offering the chance to work in the stunning surroundings of Greece. In this exciting role, you will provide world-class support to Dutch-speaking Netflix subscribers, ensuring they have the best streaming experience.

Responsibilities

• Assist Dutch-speaking customers via phone, email, and chat with inquiries related to their Netflix accounts, subscriptions, and viewing options.
• Provide excellent troubleshooting support for technical issues related to streaming and account management.
• Resolve customer complaints and enhance satisfaction by delivering prompt and effective solutions.
• Keep accurate records of customer interactions in the CRM system for follow-up and quality assurance.
• Collaborate with team members to improve processes and enhance customer experience.
• Stay updated on Netflix content, features, and industry trends to provide informed assistance to clients.

Requirements

Mercier Consultancy MD is delighted to announce the opening for a Dutch Speaking Customer Service Agent to join the esteemed team at Miele, a leading brand in home appliances. This role allows you to work in the beautiful setting of Greece, where you will provide unparalleled support to Dutch-speaking customers, ensuring they receive the best service possible for their Miele products.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients through phone, email, and chat regarding inquiries about Miele appliances.
• Educate customers on product features, assist with troubleshooting, and handle order-related questions.
• Address and resolve customer complaints with a professional and courteous demeanor.
• Maintain accurate records of customer interactions and documentation in the CRM system.
• Collaborate with various teams to enhance service delivery and customer satisfaction.
• Stay updated on product knowledge, promotions, and best practices to better assist clients.

Requirements

Mercier Consultancy MD is thrilled to announce an exceptional opportunity for a Dutch Speaking Customer Service Agent to join our team supporting Microsoft. This role allows you to work in the vibrant setting of Greece, where you will assist Dutch-speaking customers with their inquiries and provide them with outstanding service.

Responsibilities

• Deliver high-quality support to Dutch-speaking customers via phone, email, and chat, addressing inquiries related to Microsoft products and services.
• Provide users with comprehensive information on product features, troubleshooting tips, and account management.
• Resolve customer complaints effectively and ensure a positive customer experience.
• Accurately document all interactions in the CRM system for tracking and quality assurance purposes.
• Collaborate closely with other teams to provide seamless support and improve service delivery.
• Stay updated on new products, software updates, and company policies to assist customers accurately.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Dutch Speaking Customer Service Agent to join the prestigious Mercedes-Benz team while working in beautiful Greece. In this role, you will be the face of one of the world's leading automotive brands, providing exceptional support and service to Dutch-speaking customers with their inquiries and needs.

Responsibilities

• Assist customers in Dutch via phone, email, and chat, addressing inquiries related to Mercedes-Benz vehicles and services.
• Provide information on vehicle features, assist with service appointments, and guide customers through the process of vehicle purchase and ownership.
• Resolve customer complaints and issues with a focus on delivering a premium customer experience.
• Document all customer interactions in our CRM system for quality assurance and reporting.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Stay updated on product knowledge, promotions, and company policies to inform and assist customers effectively.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Customer Service Agent with Imperial, an industry leader. This role offers the unique opportunity to work in the beautiful environment of Greece. As a customer service agent, you will play a vital role in assisting Dutch-speaking clients and ensuring their inquiries and concerns are addressed promptly and effectively.

Responsibilities

• Provide exceptional support to Dutch-speaking customers via phone, email, and chat regarding inquiries about products and services.
• Offer detailed product information, assist with account management, and help customers troubleshoot any issues.
• Resolve customer complaints and concerns professionally, aiming for a high level of customer satisfaction.
• Log and track customer interactions accurately in the CRM system.
• Collaborate with internal teams to provide the best solutions for customer issues and enhance customer experience.
• Remain updated on product lines, promotions, and company policies to effectively assist customers.

Requirements