Mercier Consultancy MD is thrilled to announce an opening for Serbian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This is an excellent opportunity for individuals who are passionate about travel and customer service. In this role, you will assist customers with their inquiries regarding travel accommodations, bookings, and tourism services, all while delivering exemplary service in Serbian.

Key Responsibilities

• Manage customer inquiries related to hotel bookings, travel itineraries, and local attractions via phone, email, and chat in Serbian.
• Provide information on available services, promotions, and travel policies to enhance the customer experience.
• Assist customers with booking modifications, cancellations, and special requests with a friendly demeanor.
• Address and resolve customer complaints efficiently to ensure high levels of satisfaction.
• Document customer interactions accurately in our CRM system for effective follow-up and record-keeping.
• Collaborate with partners in the hospitality and travel sectors to ensure a seamless customer journey.
• Stay informed about industry trends and company offerings to provide customers with accurate and up-to-date information.

Requirements

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Construction industry. If you are passionate about customer service and have an interest in the construction sector, this is an ideal role for you. You will be responsible for assisting clients with their inquiries, providing detailed information about construction services and products, and ensuring a positive customer experience in French.

Key Responsibilities

• Handle inquiries from customers related to construction services, project details, and product availability via phone, email, and chat in French.
• Provide timely and accurate information regarding project status, timelines, and cost estimates.
• Assist clients with order processing and any issues that arise during the customer journey.
• Document all interactions with customers in the CRM system to maintain comprehensive records.
• Collaborate with project managers and technical teams to resolve client issues efficiently.
• Stay updated on industry trends, products, and services to better assist customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives within the Real Estate industry. This role is perfect for individuals who are enthusiastic about helping clients navigate their real estate needs and providing exceptional service in Polish. You will engage with customers to assist them in understanding property options, rental agreements, and buying processes while ensuring a smooth and pleasant experience.

Key Responsibilities

• Manage customer inquiries related to real estate services, property listings, and leasing agreements via phone, email, and chat in Polish.
• Provide detailed information about available properties, neighborhoods, and market trends.
• Assist clients with the scheduling of viewings, application processes, and documentation requirements.
• Resolve customer issues and concerns effectively, ensuring satisfaction throughout the customer journey.
• Document all customer interactions accurately in our CRM system for record-keeping and follow-up.
• Collaborate with real estate agents and other departments to enhance client services.
• Stay updated on real estate regulations and market developments to provide accurate advice.

Requirements

Our client isn’t just a marketing agency - they’re creative partners to their clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, they offer a comprehensive suite of expert services. By combining creativity with data-driven insights, they don’t just deliver campaigns - they deliver results.

Our client is a fast-growing company in the iGaming industry, dedicated to delivering top-tier player experiences through innovative marketing and customer engagement strategies. They are now looking for a Danish-speaking CRM Manager to join their team in Copenhagen and take their customer relationship management to the next level!

As a CRM Manager, you will be responsible for developing and executing CRM campaigns, ensuring top-tier customer engagement, retention, and reactivation strategies. You will work closely with cross-functional teams to create personalized, data-driven campaigns that enhance the customer journey.

🔹 Plan, implement, and optimize CRM strategies to boost player retention and engagement.

🔹 Create personalized campaigns using email, SMS, push notifications, and in-platform messaging.

🔹 Analyze customer data & behavior, using insights to drive segmentation and targeted marketing initiatives.

🔹 Collaborate with marketing, product, and data teams to ensure seamless execution of CRM initiatives.

Our client isn’t just a marketing agency - they’re creative partners to their clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, they offer a comprehensive suite of expert services. By combining creativity with data-driven insights, they don’t just deliver campaigns - they deliver results.

Our client is a fast-growing company in the iGaming industry, dedicated to delivering top-tier player experiences through innovative marketing and customer engagement strategies. They are now looking for a Danish-speaking CRM Manager to join their team in Copenhagen and take their customer relationship management to the next level!

As a CRM Manager, you will be responsible for developing and executing CRM campaigns, ensuring top-tier customer engagement, retention, and reactivation strategies. You will work closely with cross-functional teams to create personalized, data-driven campaigns that enhance the customer journey.

🔹 Plan, implement, and optimize CRM strategies to boost player retention and engagement.

🔹 Create personalized campaigns using email, SMS, push notifications, and in-platform messaging.

🔹 Analyze customer data & behavior, using insights to drive segmentation and targeted marketing initiatives.

🔹 Collaborate with marketing, product, and data teams to ensure seamless execution of CRM initiatives.

We are looking for a highly motivated, results-oriented Business Analyst to join our Revenue operations team. The primary focus of this position will be to create accurate reporting and ensure data integrity and cohesion throughout the customer journey utilizing various data points from the business CRM to subscription accounting systems.  The right person for this job has a team player approach, attention to detail, excels at problem solving through critical analysis, and is challenged by process review and continuous improvement. This role focuses on supporting business operations through insightful data analysis and streamlined reporting to the RevOps Director and involved stakeholders, while safeguarding and managing data integrity throughout the tech stack. The ability to recognize trends and remove bottlenecks throughout the RevOps Engine by suggesting and assisting in the implementation of automations, automated reporting and seamless system integrations will also be a major focus for the position.

You will be joining the RevOps team within the Commercial organization that facilitates the smooth processes, reporting, analytics and enablement of the client facing teams, maximizing the effectiveness of the Revenue Engine.

Requirements

Role profile – OSS/BSS Solution Architect

The Solution Architect is responsible for defining, maintaining and evolving the emerging solution architecture that enables the digital vision and business objectives, maximizing the value of technology disruptions into current and future capabilities.

Duties and Responsibilities

Design end-to-end solutions and cross domain integration and APIs

Feasibility Analysis

Business capability / customer journey architecture governance in agile software delivery

Solution and design on online buy journey

Provide guidance to delivery teams to ensure alignment

Oversee and lead the design, development, and deployment of digital architecture practices, standards, and patterns, innovations

Documenting the product definition, business rules, end-to-end operational and business processes, the technical product architecture, as the single consolidated product reference to the business.

Required Skills

A minimum of 8 to 10 years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, large scale integration, information analysis, database management or operations in a multitier environment

Expertise in end to end Product Development Lifecycle for Telecom products.

Understanding of Rumour to Cash process for Enterprise Business

Keycafe, a global leader in smart key management solutions, is looking for a highly motivated and organized Success Coordinator to join our growing team in Vancouver. This is an exciting opportunity to play a vital role in ensuring our customers have a seamless and successful experience with our innovative key exchange platform.

The Success Coordinator is a key player in the customer journey, from onboarding to long-term engagement. You will be responsible for ensuring our customers are equipped with the knowledge and support they need to maximize the value of Keycafe's services. This role is ideal for a proactive individual with a passion for problem-solving and building strong customer relationships and strong sales skills.

Requirements

Keycafe, a global leader in smart key management solutions, is looking for a highly motivated and organized Success Coordinator to join our growing team in Vancouver. This is an exciting opportunity to play a vital role in ensuring our customers have a seamless and successful experience with our innovative key exchange platform.

The Success Coordinator is a key player in the customer journey, from onboarding to long-term engagement. You will be responsible for ensuring our customers are equipped with the knowledge and support they need to maximize the value of Keycafe's services. This role is ideal for a proactive individual with a passion for problem-solving and building strong customer relationships and strong sales skills.

Requirements

About Jobgether:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Head of Sales in the United States.

This is a leadership opportunity for a seasoned sales executive to take charge of a high-growth sales organization in the rapidly evolving eCommerce technology space. As Head of Sales, you will own the development and execution of sales strategies, lead a dynamic team, and drive consistent revenue growth. This role requires strategic vision, strong team-building capabilities, and hands-on execution. You’ll work cross-functionally with product, marketing, customer success, and executive leadership to build long-term client relationships and scale the business. If you're passionate about eCommerce, data-driven sales, and leading with impact—this role is for you.

Accountabilities: