(Fluent English) Customer Success Specialist (Brazil)
posted by: spj_bot
We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.
Excited? Let’s see what it takes 💛
What you will do:
- Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
- Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
- Develop and conduct comprehensive client trainings to ensure high user adoption;
- Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success.
- Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.
What you need to succeed in this role: