Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Food & Beverage industry. If you are passionate about food, hospitality, and providing outstanding customer service, this role is for you. You will assist customers by addressing their inquiries and enhancing their dining and purchasing experiences, all while communicating effectively in Finnish.

Key Responsibilities

• Manage customer inquiries related to food and beverage products, services, and promotions via phone, email, and live chat in Finnish.
• Provide information on menu items, nutrition, ingredients, and preparation methods.
• Assist customers with order placements, modifications, and inquiries regarding delivery or service.
• Address and resolve customer complaints and issues promptly and courteously.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with kitchen and service teams to ensure a seamless customer experience.
• Stay informed on food and beverage trends to deliver relevant and engaging customer interactions.

Requirements

Mercier Consultancy MD is delighted to announce an opening for Finnish Speaking Customer Service Representatives in the biotechnology industry. This role presents a unique opportunity to support clients in navigating the complex world of biotechnology products and services. If you possess a strong customer service ethos and a passion for biotechnology, we encourage you to apply and be part of our supportive team.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products, services, and protocols via phone, email, and live chat in Finnish.
• Provide clear and accurate information to clients about product usage, compliance, and industry guidelines.
• Assist with troubleshooting and coordinate with technical teams to resolve customer queries.
• Accurately document customer interactions and ensure timely follow-ups.
• Work alongside sales and product teams to enhance customer experience and satisfaction.
• Stay updated on industry developments and training opportunities to better assist clients.

Requirements

Mercier Consultancy MD is excited to present a rewarding opportunity for Finnish Speaking Customer Service Representatives in the Banking industry. If you are passionate about finance and committed to providing outstanding customer service, this role is tailor-made for you. In this position, you will assist clients with their banking inquiries and services while delivering exceptional support in Finnish.

Key Responsibilities

• Manage customer inquiries related to banking services, accounts, loans, and transactions via phone, email, and chat in Finnish.
• Provide information on account management, products, and financial services opportunities.
• Assist customers with account openings, service requests, and troubleshooting issues.
• Resolve customer complaints and concerns promptly to ensure a positive banking experience.
• Accurately document all customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to enhance service delivery and address customer needs effectively.
• Stay informed on banking regulations and company products to provide accurate information to customers.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

Mercier Consultancy MD is excited to present an opportunity for Portuguese Speaking Customer Service Representatives in the Retail industry. This position is ideal for individuals who are passionate about providing excellent customer service and have a keen interest in retail products and services. As a customer service representative, you will assist customers with their inquiries and provide support in Portuguese, ensuring a delightful shopping experience.

Key Responsibilities

• Manage customer inquiries related to retail products, orders, and returns via phone, email, and chat in Portuguese.
• Provide detailed information on product availability, pricing, and promotions to assist customer decision-making.
• Support customers with order placement, modifications, and cancellations.
• Resolve customer complaints and issues with a focus on ensuring satisfaction and loyalty.
• Maintain accurate documentation of customer interactions and transactions within our CRM system.
• Collaborate with other departments to improve service delivery and customer experience.
• Stay informed on product knowledge and retail trends to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to offer a new opportunity for Portuguese Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media content and dedicated to delivering exceptional customer experiences. As a representative, you will assist clients with various inquiries and guide them through the vast array of entertainment options available.

Key Responsibilities

• Address customer inquiries regarding media services, subscriptions, and entertainment content via phone, email, and live chat in Portuguese.
• Assist customers with account management tasks such as setting up new subscriptions, canceling services, or troubleshooting issues.
• Provide detailed information about media offerings, including new releases, features, and ongoing promotions.
• Effectively resolve customer complaints and issues to ensure a high level of satisfaction.
• Maintain accurate documentation of customer interactions in the CRM system for tracking and follow-up purposes.
• Work collaboratively with internal teams to improve service delivery and resolve customer concerns.
• Keep informed about industry trends, new media content, and technology to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Portuguese Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who have a strong understanding of financial services and a passion for providing exceptional customer support. As a representative, you will assist clients in navigating financial products and services, all while communicating effectively in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding financial products, account management, and general banking services via phone, email, and chat in Portuguese.
• Provide guidance on account openings, transaction processes, and financial service options.
• Assist customers with account issues, complaints, or discrepancies, resolving them in a timely and effective manner.
• Educate clients about financial services, policies, and best practices to enhance their experience.
• Accurately document customer interactions and maintain records in the CRM system.
• Collaborate with internal teams to ensure quality service delivery and improved customer experiences.
• Stay informed about industry trends, product offerings, and regulatory changes to provide accurate support.

Requirements

Mercier Consultancy MD is excited to announce a remarkable opportunity for Portuguese Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and eager to support learners in their pursuit of knowledge. As a customer service representative, you will provide critical assistance to students and educators, ensuring they have the resources and information necessary for a successful learning experience.

Key Responsibilities

• Manage customer inquiries regarding educational programs, e-learning platforms, and course materials via phone, email, and chat in Portuguese.
• Assist students and teachers in navigating online learning systems and resources.
• Provide enrollment support and information about course offerings, pricing, and policies.
• Resolve any issues or concerns promptly while ensuring a positive customer experience.
• Document interactions thoroughly and maintain up-to-date customer records.
• Collaborate with educational teams to enhance service delivery and respond to customer needs.
• Stay informed about educational trends and our product offerings to provide accurate information.

Requirements

Are you a passionate individual with a knack for helping others? Mercier Consultancy MD is thrilled to invite applications for the position of Polish Speaking Customer Service Representative based in beautiful Bulgaria! This is a fantastic opportunity for those who enjoy engaging with customers and providing exceptional service while speaking Polish. Join our dynamic team and make a difference in the customer experience!

Your responsibilities will include:

• Providing top-notch customer support by addressing inquiries and assisting with issues over phone, email, and chat in Polish.
• Helping customers navigate our services, guiding them through processes, and ensuring they have all the information they need.
• Resolving complaints and finding solutions that leave our customers smiling!
• Documenting customer interactions accurately, ensuring we keep the best track of customer journeys.
• Working closely with the team to improve service delivery and enhance overall customer experiences.
• Staying informed about our offerings and industry trends to provide the best support possible.

Requirements