Mercier Consultancy MD is looking for a Polish Speaking Backoffice Agent to join our dynamic team in Sofia, Bulgaria. This position focuses exclusively on email correspondence, providing a vital support role for our clients. As a Backoffice Agent, you will play a key role in ensuring that customer inquiries are handled efficiently and professionally.

Responsibilities

• Respond to Polish-speaking client emails promptly and accurately, addressing their inquiries related to services and products.
• Collaborate with other departments to gather information and resolve issues effectively.
• Maintain organized records of email communications to ensure seamless follow-up and quality service.
• Identify trends in customer inquiries and report feedback to improve processes.
• Assist in ensuring that all responses adhere to company policy and maintain high standards of quality and professionalism.

Requirements

Join Mercier Consultancy MD as an Online Safety Specialist, where your fluency in Polish and English will play a crucial role in creating a safe digital environment. This position offers the exciting opportunity of paid relocation to Sofia, Bulgaria! As an Online Safety Specialist, you will be responsible for protecting our users by monitoring online interactions, investigating safety incidents, and providing insights to enhance our community standards.

Key Responsibilities

• Oversee user-generated content and communications to identify safety violations and enforce community guidelines.
• Conduct thorough investigations of reported incidents, utilizing strong analytical skills to assess situations and determine appropriate actions.
• Collaborate with cross-functional teams to develop safety policies and best practices that align with industry standards.
• Compile and present reports on safety trends and incidents to inform strategy and decision-making.
• Stay updated on the latest threats and developments in online safety to proactively address issues.
• Provide user education on online safety practices to promote a culture of awareness within our community.

Requirements

Forward Deployed Engineer

Location: San Francisco, CA (100% On-site)

Compensation: $120,000 - $180,000 (Base Salary) + Competitive Equity

We are a rapidly growing, Series A-backed AI platform that builds and deploys AI workers to automate communication across phone calls, emails, and messages. Our solutions primarily target the logistics industry, helping enterprises automate freight booking, tracking, and payments. We are seeking a versatile Forward Deployed Engineer who blends strong Python technical skills with excellent customer-facing ability to ensure customers maximize the value of our AI platform.

This is a high-intensity, hands-on role at the intersection of technical development and customer engineering. You will be instrumental in the full customer journey, from initial onboarding to ongoing use and value realization.

In this role, you will:

Our client creates and fully manages premium iGaming brands. They have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. They believe in giving their teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to their players.

About the Role
Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service to our clients Finnish market. 

What You’ll Do

• Deliver excellent customer service via chat and emails in both Finnish and English
• Respond professionally to a range of live chat and email queries from our clients players
• Be responsible for KYC duties and Document Processing
• Listen, probe, and investigate inquiries to determine the underlying needs of the customer
• Communicate in a prompt, thoughtful, warm, and empathetic manner
• Provide first-time resolution where possible
• Remain vigilant of any suspicious activity and escalate accordingly
• Look to cross-sell and promote all opportunities
• Identify RG concerns within live communications and provide the necessary support
• Put the player first at all times!

Requirements

What Our Client is Looking For

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

The main purpose of the Account Manager is to manage their assigned clients and their stores by planning, briefing, monitoring, and executing marketing campaigns aimed at driving conversions and sales.

This includes managing, overseeing, and taking charge of the client-agency relationship for all the clients that have been assigned to you. It also includes developing and executing marketing strategies, handling client communications, writing client reports, and communicating the client’s marketing needs to other team members. You will be responsible for supplying the information your team needs to ensure that all marketing campaigns are written, designed, and executed as well as possible. Your goal as an Account Manager is to assist your clients in meeting their revenue goals using the products and services of our company.

The Account Manager will report directly to the Head of Account Managers, the Account Managers’ Leads, and the Service Director while working collaboratively with other departments.

About the Role:

Company Introduction

We're part of a leading Recruitment-as-a-Service (RaaS) network powered by Hustler Marketing. Hustler Marketing is a full-service digital agency serving eCommerce stores and B2B brands globally, specializing in email & SMS marketing, UGC ads, creative production, and high-quality talent placement.

What sets us apart is our values: bold creativity, data-driven decision making, and a linchpin mindset. Nearly 75 clients across 5 continents trust us not only for campaigns, but also for building strong, scalable teams that drive long-term growth. Hustler Marketing recruits top talent across the Americas, Europe, and Asia, offering flexibility, global reach, and meaningful opportunities to shape client success.

About the Role

The Head of Conversion Rate Optimization is a senior leadership position responsible for driving and overseeing CRO strategies across our portfolio of high-growth clients. This role combines strategic thinking with hands-on expertise, requiring you to lead CRO initiatives, mentor team members, and interface directly with C-level clients to deliver transformational business results.

Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about customer support and have an interest in the construction sector. As a customer service representative, you will assist clients with their inquiries and provide valuable information, ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries related to construction projects, services, and materials via phone, email, and live chat in French.
• Provide information about product specifications, availability, and pricing to assist clients effectively.
• Assist with project-related inquiries, scheduling, and logistics.
• Resolve customer complaints and issues with a focus on achieving customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with the construction management team to ensure smooth operations and client communications.
• Stay informed about industry best practices and company offerings to provide knowledgeable support to customers.

Requirements

Are you driven by the challenge of building liquidity and growth optionality for a scaling global tech company?
Keycafe is seeking a Head of Capital Formation & Ventures to own our capital strategy, drive financing initiatives, and engineer shareholder liquidity and value across our global SaaS/IoT platform and new venture opportunities.

This is a front-line, deal-oriented leadership role — you’ll work directly with the CEO to ensure Keycafe always has the right capital structure, strategic relationships, and liquidity pathways to support rapid global expansion. You’ll also help shape Keycafe Labs, our innovation arm, by structuring and capitalizing new opportunities.

Join Mercier Consultancy MD for exceptional French Speaking Customer Service opportunities in the vibrant country of Bulgaria, with a fully paid relocation package! This role allows you to elevate your career while experiencing the cultural richness and beauty of Bulgaria.

Why Join Us?

At Mercier Consultancy MD, we believe in creating a supportive and engaging work environment that helps you thrive personally and professionally. As a member of our team, you will have a direct impact on customer satisfaction and service excellence.

Key Responsibilities

• Provide friendly and efficient assistance to French-speaking customers via phone, email, and chat, ensuring clarity and professionalism in all communications.
• Assist customers in understanding our products and services, providing detailed information and guidance.
• Quickly address and resolve customer issues or complaints to maintain high levels of satisfaction.
• Accurately document customer interactions and perform follow-ups to ensure continued satisfaction.
• Collaborate with various departments to enhance customer service quality and efficiency.
• Stay informed about our product offerings and relevant market trends to provide effective support.

Requirements