Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Job Overview

Mercier Consultancy MD is excited to offer a fantastic opportunity for Slovak Speaking Customer Service Representatives in the Retail industry. This role is perfect for individuals who are dedicated to providing excellent customer service and have a strong interest in retail products and services. As a member of our team, you will assist customers with their inquiries and ensure they have a seamless shopping experience while communicating effectively in Slovak.

Key Responsibilities

• Manage customer inquiries regarding products, orders, and services via phone, email, and live chat in Slovak.
• Provide detailed information on product availability, pricing, and promotions to enhance customer satisfaction.
• Assist customers with the processing of orders, returns, and exchanges.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with other departments to streamline processes and enhance the customer experience.
• Stay informed about product knowledge and retail trends to provide relevant and helpful information to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Slovak Speaking Customer Service Representatives in the Manufacturing industry. This role is ideal for individuals who are eager to provide excellent customer support while facilitating communication for clients and partners in Slovak. You will play a crucial role in addressing inquiries and ensuring a seamless experience for customers in the manufacturing sector.

Key Responsibilities

• Respond to customer inquiries regarding manufacturing products, services, and order status via phone, email, and chat in Slovak.
• Provide information on product specifications, pricing, and availability.
• Assist customers with order processing, changes, returns, and special requests.
• Resolve any issues and complaints quickly and professionally to ensure customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with production and logistics teams to ensure orders are fulfilled efficiently.
• Stay informed about industry trends and product developments to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Slovak Speaking Customer Service Representatives in the Logistics & Supply Chain industry. If you are passionate about logistics and thrive in customer-centric roles, this position is ideal for you. In this role, you will assist clients in understanding their logistics needs while providing exceptional service in Slovak.

Key Responsibilities

• Manage customer inquiries related to logistics services, supply chain solutions, and shipping inquiries via phone, email, and chat in Slovak.
• Provide accurate information about shipping options, service timelines, and pricing.
• Assist customers with order tracking, modifications, and any issues that arise.
• Resolve complaints and challenges in a timely and professional manner, ensuring customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Work closely with operational teams to ensure smooth logistics processes and timely updates to customers.
• Keep up-to-date with industry trends and company services to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Hospitality & Tourism industry. This position is ideal for those who have a passion for travel and are dedicated to providing outstanding customer service. As a part of our team, you will assist clients in Slovak, helping them navigate their travel options and ensure they have an exceptional experience.

Key Responsibilities

• Manage customer inquiries regarding travel bookings, hospitality services, and tourism activities via phone, email, and chat in Slovak.
• Provide detailed information on available services, rates, and travel guidelines.
• Assist customers with reservations, changes, cancellations, and any special requests.
• Resolve issues and complaints in a timely and courteous manner to ensure customer satisfaction.
• Document customer interactions accurately in our CRM system for future reference.
• Collaborate with hotel and service partners to enhance customer experience.
• Stay updated on travel destinations, company offerings, and industry trends to provide accurate information.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Slovak Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are passionate about public service and have a deep commitment to assisting citizens with their inquiries. As a customer service representative, you will play a vital role in delivering essential information and support in Slovak.

Key Responsibilities

• Manage customer inquiries related to government services, programs, and public information via phone, email, and live chat in Slovak.
• Provide accurate information about service eligibility, application processes, and relevant regulations.
• Assist citizens in navigating government resources and resolving their issues effectively.
• Document all customer interactions thoroughly in the CRM system to maintain accurate records.
• Collaborate with various government departments to ensure timely and accurate responses to inquiries.
• Stay informed about changes in policies, services, and public programs to assist customers accurately.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for Slovak Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who are passionate about financial services and dedicated to providing exceptional customer support. As a customer service representative, you will assist clients in understanding financial products and services while communicating effectively in Slovak.

Key Responsibilities

• Manage customer inquiries related to finance products, services, and account management via phone, email, and chat in Slovak.
• Provide information on financial services, investment options, and company policies.
• Assist customers with online banking, loan applications, and payment processing.
• Resolve customer complaints and issues promptly and professionally to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and compliance.
• Collaborate with financial advisors and teams to provide timely and accurate information to customers.
• Stay updated on financial regulations, products, and industry trends to better assist clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Slovak Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. If you have a strong interest in the energy industry and a passion for customer service, this role is designed for you. You will provide support and information to customers while ensuring they have a seamless experience in Slovak.

Key Responsibilities

• Manage customer inquiries regarding energy services, pricing, and billing through phone, email, and live chat in Slovak.
• Assist customers with account management, service details, and troubleshooting issues.
• Provide accurate information about energy products, promotions, and regulations within the Oil & Gas sector.
• Resolve customer complaints and inquiries promptly to maintain high satisfaction levels.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Collaborate with technical teams to ensure efficient problem resolution and customer support.
• Stay informed on industry developments and company offerings to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Slovak Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals passionate about education and committed to providing exceptional support to students and educators alike. As a member of our team, you will assist customers with inquiries related to e-learning platforms, courses, and educational resources, all while communicating effectively in Slovak.

Key Responsibilities

• Manage customer inquiries regarding e-learning services, course offerings, and educational tools via phone, email, and chat in Slovak.
• Assist students and educators with account setup, course enrollment, and technical support.
• Provide clear information on program details, pricing, and available resources.
• Resolve any issues or complaints in a prompt and courteous manner, focusing on customer satisfaction.
• Document interactions with customers accurately in our CRM system for tracking and compliance purposes.
• Collaborate with internal teams to improve the customer experience and enhance service delivery.
• Stay informed of industry trends and company offerings to provide up-to-date information to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Slovak Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who have a keen interest in the construction sector and are passionate about providing excellent customer service. You will be responsible for assisting clients with their inquiries and ensuring they receive the support they need in Slovak.

Key Responsibilities

• Manage customer inquiries related to construction services, project details, and service availability via phone, email, and live chat in Slovak.
• Provide information on construction processes, timelines, and pricing structures.
• Assist customers with quotes, contracts, and project updates.
• Resolve customer complaints and issues in a timely and professional manner.
• Accurately document customer interactions and maintain records in our CRM system.
• Collaborate with project managers and construction teams to provide updates and clarify customer needs.
• Stay informed about industry trends and company offerings to effectively assist customers.

Requirements