Role Overview

We are looking for a delivery-focused Project Manager to own end-to-end execution of web and app development projects, including ongoing support and maintenance engagements.

This role requires someone who can operate effectively in evolving environments where structure exists but needs strengthening. The ideal candidate takes accountability for delivery outcomes, drives momentum across teams, and ensures projects move forward proactively rather than reactively.

While overall client ownership remains at senior level, this PM will lead client calls, manage reporting, coordinate UAT, and serve as the primary driver of day-to-day delivery execution.

About Octopus by RTG

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

About the Role

We're looking for a Product Manager to lead the planning, execution, and evolution of key product streams across our platform. This role is ideal for someone who can balance product thinking, delivery discipline, stakeholder management, and commercial awareness.

Key Responsibilities

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Mercier Consultancy MD as a Lithuanian Speaking professional and embark on an exciting journey in Sofia, Bulgaria! This position offers fully paid relocation to allow you to immerse yourself in a vibrant new culture while working in a dynamic and supportive environment. Your role will be pivotal in assisting Lithuanian-speaking clients, ensuring their needs are met with excellence and professionalism.

Key Responsibilities

• Engage with Lithuanian-speaking clients through various communication channels, providing assistance and answering inquiries.
• Develop a thorough understanding of our services to offer accurate information and support to clients.
• Facilitate smooth interactions by managing client accounts and processing requests promptly.
• Collaborate with internal teams to align client needs and enhance service delivery.
• Document client interactions and maintain up-to-date records in our CRM system.
• Keep abreast of industry trends and best practices to better serve our clients.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Latvian Speaking professionals to join our team in vibrant Sofia, Bulgaria. This role offers fully paid relocation, enabling you to immerse yourself in a new culture while utilizing your language skills in a professional environment. You will be part of a dynamic team that supports our clients and customers with their inquiries and services.

Key Responsibilities

• Engage with Latvian-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with their queries, providing clear and concise information based on their needs.
• Process applications and requests, ensuring all interactions are logged accurately in our CRM system.
• Collaborate with other departments to ensure a high level of service and effective resolution of customer issues.
• Offer insightful advice on available services and stay up-to-date with industry trends to enhance the customer journey.
• Maintain detailed records of client interactions and generate reports as required.

Requirements

Join the Mercier Consultancy MD family as a Hungarian Speaking professional and kick-start your career in vibrant Sofia, Bulgaria! This exciting opportunity comes with fully paid relocation to embrace your new adventure in this beautiful city. You will play a crucial role in supporting our Hungarian-speaking clients, ensuring they receive exceptional service in various aspects of their employment journey.

Key Responsibilities

• Assist Hungarian-speaking clients with job searches, applications, and related inquiries via phone, email, and chat.
• Provide guidance and support throughout the recruitment process, helping clients secure their ideal positions.
• Maintain accurate records of client interactions and job placements within our CRM systems.
• Collaborate with recruitment teams to enhance the service experience and ensure effective communication with clients.
• Stay updated on the job market and industry trends in Bulgaria to provide informed advice to clients.
• Work closely with local businesses to understand their hiring needs and facilitate successful matches with candidates.

Requirements

Mercier Consultancy MD is thrilled to announce openings for Greek Speaking Jobs in the vibrant city of Sofia, Bulgaria! This opportunity features fully paid relocation, making it easier than ever to start your adventure in this dynamic location. As a part of our team, you will engage with clients and customers in the Greek language, providing them with exceptional service and support.

Key Responsibilities

• Communicate effectively with Greek-speaking clients via phone, email, and chat to address their inquiries and requirements.
• Provide timely information on our company’s services and assist clients in navigating their options.
• Handle support requests and consultations, resolving any issues clients may encounter during their experience.
• Maintain accurate records of customer interactions using our CRM system.
• Collaborate with diverse teams to ensure a cohesive approach to customer service.
• Stay informed on industry trends and updates to provide accurate advice and recommendations to clients.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for a German Speaking Travel Agent to join our innovative team and work remotely from Greece. This position comes with fully paid relocation to ensure a smooth transition for the right candidate. You will play a pivotal role in assisting German-speaking clients with their travel arrangements, providing them with personalized service and expert advice.

Key Responsibilities

• Engage with German-speaking clients via phone, email, and chat, providing outstanding customer support.
• Craft tailored travel itineraries that reflect clients’ travel preferences, interests, and budgets.
• Handle bookings for flights, accommodations, and activities while ensuring a seamless travel experience.
• Provide information and guidance on travel destinations, services, and industry trends.
• Manage and resolve client inquiries and complaints to ensure high levels of customer satisfaction.
• Maintain accurate records of client interactions in our CRM system to facilitate effective follow-ups.
• Stay knowledgeable about travel regulations, industry updates, and various destinations to better assist clients.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Customer Support Representative specializing in premium tobacco and innovative vaping products. This role is perfect for individuals who have a passion for customer service and a keen interest in the evolving landscape of vaping and tobacco products.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels including phone, email, and live chat.
• Respond promptly to inquiries about premium tobacco and vaping products, ensuring accurate and professional communication.
• Effectively address and resolve customer complaints and issues to maintain high levels of customer satisfaction.
• Document customer interactions, ensuring accurate records are maintained in our CRM system.
• Collaborate with product teams to stay updated on new offerings and industry trends, enhancing the support experience.
• Educate customers on product features, benefits, and usage to promote informed purchasing decisions.

Requirements