The IT Help Desk Technician provides Level 1 and 2 support for technology devices and applications in the workplace. The role is responsible for timely resolution of incidents and requests received at the Help Desk. The Technician is responsible for provision, build and configuration of company issued devices and those that are in our facilities. They are responsible for initial triage, support and resolution of application incidents and provisioning requests. The technician adheres to IT Service Management (ITSM) processes through consistent logging and resolution of tickets logged in the system. They will maintain workplace device inventory, prepare reports and work on custom projects for business users. The role requires a high level of interaction with business users and IT teams with a mindset to go above and beyond to enable superior customer experience.

What You'll Do:

Company Introduction:

Apex is a growing agency focused on Conversion Rate Optimization (CRO), aimed at boosting client sales without increasing ad budgets. We work with top e-commerce brands to enhance their websites, using data and proven strategies to drive growth.

With a solid record of delivering results, we combine technical skills with a focus on improving user experience. As we expand, we offer opportunities to work with a talented team, solving challenges and applying advanced CRO methods.

If you’re looking to make a difference and help e-commerce businesses grow, alongside a team of driven professionals, consider joining the Apex team.

About the Role 

The Conversion Rate Optimization Expert is responsible for enhancing the performance of our clients’ websites by implementing data-driven strategies that maximize their conversion rates. 

This position plays a key role in analyzing user behavior, identifying optimization opportunities, and implementing changes to improve overall site performance. You will collaborate closely with copywriters, designers, web developers, and other team members.

Staff Quantitative Engineer (Onchain Market Primitives)

Location: Remote - US remote preferred, open to Europe for strong candidates

Compensation: Competitive

About the Company We are building a foundational layer for perpetual markets centered on onchain economic activity. Instead of pricing speculative assets or narratives, our platform allows traders and autonomous agents to take directional exposure to the growth or decay of the onchain economy—including protocols, infrastructure, and capital flows. Our markets are deployed directly into the Hyperliquid ecosystem, with discovery and execution optimized through a dedicated application suite. This is early, foundational work at the intersection of quantitative finance, crypto market structure, and onchain data systems.

Role Overview We are seeking a Staff Quantitative Engineer to own the design and evolution of our core market primitives. This is not a research-only or support role; you will own markets end-to-end, from first-principles design and specification to post-launch iteration based on real trading behavior. As a technical lead and thought partner to the founders, you will set the standard for how we design indexes, oracles, and market integrity systems.

What You’ll Own

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner.

Tiger Analytics is looking for an experienced Technical Project Manager to lead and deliver complex data-focused GEN AI initiatives. The ideal candidate will have extensive experience managing enterprise-level data projects, collaborating across all levels of the organisation, and ensuring successful delivery within scope, time, and budget. This role requires a strong technical understanding of data environments and proven expertise in both traditional project management and Agile methodologies.

Responsibility

Own and maintain integrated technical and business roadmaps across 4+ concurrent GenAI tracks (Contract Digitisation, Contract Q&A, Finance Chat Agent, Supply Chain/Pricing Agentic Workflows)

Translate business priorities into actionable product requirements and development sprints

Balance short-term delivery milestones with long-term strategic AI capabilities

Identify dependencies and synergies across tracks to maximise reusability and accelerate delivery

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Learner Support Representative in the e-learning sector, based in beautiful Greece. This role offers an exciting chance to support German-speaking learners as they navigate their online educational journeys, helping them achieve their goals in a dynamic and supportive environment.

Key Responsibilities

• Provide comprehensive support to German-speaking learners via email, chat, and phone regarding e-learning courses and platforms.
• Assist students with technical issues, course navigation, and provide educational guidance to enhance their learning experience.
• Proactively address learner inquiries and concerns to ensure a positive and productive educational experience.
• Document interactions and feedback to continuously improve the learner support process.
• Collaborate with instructional design and technical teams to resolve issues promptly and effectively.
• Stay updated on course content and platform features to provide accurate and helpful information to learners.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for a German Speaking Customer Support Representative in the cutting-edge field of AI technology, based in the stunning environment of Greece. This position is perfect for individuals who are passionate about technology and keen to assist our German-speaking clients with their inquiries and support needs while enjoying the Mediterranean lifestyle.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients across various platforms, including phone, email, and live chat.
• Assist customers with inquiries related to AI technology products and services, ensuring comprehensive and accurate responses.
• Effectively resolve customer issues and complaints to enhance satisfaction and loyalty.
• Document all customer interactions meticulously in our CRM system for ongoing service improvement.
• Collaborate with technical teams to provide accurate solutions and escalate issues when necessary.
• Stay informed about industry trends and product developments to provide informed recommendations to clients.

Requirements

Embark on an exciting journey with Mercier Consultancy MD as a German Speaking Customer Care Specialist in the thriving E-Commerce sector! This position not only allows you to engage with customers in your native language but also offers the chance to work in the picturesque country of Greece. Join our passionate team and make a difference in the lives of our customers every day!

Key Responsibilities

• Provide exceptional customer support to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding e-commerce transactions, order status, product information, and returns.
• Collaborate with internal teams to resolve any issues that arise and ensure a seamless customer experience.
• Document customer interactions accurately in the CRM system and follow up as required.
• Identify areas for improvement in customer service processes and proactively suggest solutions.
• Stay updated on company products, services, and promotions to provide accurate information to customers.

Requirements

Join the innovative team at Mercier Consultancy MD as a German Speaking Customer Care Specialist focusing on Digital Payments! This exciting position allows you to work in the growing field of digital financial services while enjoying the beautiful lifestyle that Greece has to offer. If you are enthusiastic about helping customers and have a knack for technology, we invite you to apply!

Key Responsibilities

• Provide outstanding customer assistance in German for inquiries related to digital payment solutions via phone, email, and chat.
• Guide customers through all aspects of our digital payment services, resolving issues and ensuring a smooth transaction experience.
• Collaborate with various departments to resolve complex customer queries and enhance service delivery.
• Document customer interactions accurately in our CRM system for effective follow-up and service improvement.
• Monitor customer feedback and identify opportunities for product enhancement and increased satisfaction.
• Stay updated with the latest trends and developments in digital payment technology to better assist our customers.

Requirements

Mercier Consultancy MD is thrilled to announce exciting opportunities for Dutch Speaking Jobs in Sofia, Bulgaria! If you are looking to elevate your career while experiencing a vibrant new culture, this is the perfect chance for you. We offer a fully paid relocation package to ensure your transition is smooth and hassle-free.

Key Responsibilities

• Provide exceptional customer service in Dutch through various channels, including phone, email, and chat.
• Assist clients with inquiries about our products, services, and account management.
• Document all customer interactions accurately in our CRM system to maintain detailed records.
• Troubleshoot and resolve customer issues effectively, ensuring a high level of satisfaction.
• Collaborate with team members to enhance customer experience and support processes.
• Stay informed about product offerings, promotions, and relevant updates to provide accurate assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading Ride-Sharing Platform based in Bulgaria. This role is perfect for individuals who are enthusiastic about providing excellent customer support and are ready to assist users with their ride-sharing needs. As a part of our customer service team, you will communicate effectively with customers in Dutch to ensure a seamless experience.

Key Responsibilities

• Respond to customer inquiries related to ride-sharing services, account management, and app functionality via phone, email, and chat in Dutch.
• Assist users with trip-related issues, fare calculations, and driver-related questions.
• Resolve customer complaints promptly, ensuring a positive experience for all users.
• Document interactions accurately in the CRM system to maintain comprehensive records.
• Collaborate with other departments to address customer needs and enhance service delivery.
• Stay informed about platform updates and changes to provide accurate information to customers.

Requirements