About Octopus by RTG

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

We are seeking a highly experienced IT Director to lead and manage the IT department, ensuring the organization’s technology strategy aligns with business goals. The IT Director will oversee all IT operations, infrastructure, security, and projects while providing leadership to the IT team. This is an onsite role requiring a hands-on and strategic approach.

Key Responsibilities:

Mercier Consultancy MD is pleased to announce an exciting opportunity for Italian Speaking Customer Service Representatives in the IT Support Services sector. This role is perfect for individuals who are passionate about technology and customer service. As a representative, you will assist customers in Italian, helping them resolve their IT-related inquiries and providing exceptional service.

Key Responsibilities

• Handle customer inquiries related to IT support services, software issues, and technical difficulties via phone, email, and chat in Italian.
• Provide comprehensive assistance on troubleshooting, software installation, and system updates.
• Guide customers step-by-step through technical processes and ensure they feel supported throughout.
• Resolve customer complaints and technical issues promptly to maintain high levels of satisfaction.
• Document all customer interactions and technical solutions in the CRM system for future reference.
• Work closely with the IT department to escalate complex issues and improve service delivery.
• Stay updated on the latest technology trends and IT support protocols to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to present an outstanding opportunity for Italian Speaking Customer Service Representatives for a leading FinTech Company, with the chance to work in vibrant Greece. This role is tailored for individuals who have a keen interest in financial technologies and are dedicated to delivering exceptional customer support. As a representative, you will assist clients in Italian, providing guidance and assistance regarding various financial services and products.

Key Responsibilities

• Manage customer inquiries related to FinTech products and services, including account setup, transactions, and troubleshooting via phone, email, and chat in Italian.
• Offer clear and concise information about financial products, helping customers understand their features and benefits.
• Assist customers with issues related to their accounts and transactions, ensuring swift resolutions.
• Resolve any complaints and feedback effectively, aiming for high levels of customer satisfaction.
• Document all customer interactions diligently in the CRM system for accurate record-keeping.
• Collaborate with internal teams to improve service delivery and enhance the overall customer experience.
• Stay informed about financial regulations, products, and industry trends to provide relevant assistance.

Requirements

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats, emails and tickets;
• Managing troubleshooting processes, handling escalations, and backlog maintenance;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with other teams.

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats, emails and tickets
• Managing troubleshooting processes, handling escalations, and backlog maintenance
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with other teams

What you need to succeed in this role:

We are hiring on behalf of our client, a single family office based in Limassol, a Head of IT.

As Head of IT, you will define and manage the IT strategy, infrastructure, and security for the family office while also providing direct, high-touch support to the shareholder. You will be responsible for ensuring that all systems are secure, reliable, and aligned with the long-term objectives and lifestyle needs of the family.

Key Responsibilities

• Own and execute the IT strategy for the family office and personal environments
• Act as the primary technology advisor to the shareholder
• Manage all IT infrastructure, cloud services, and end-user systems
• Plan and deliver system upgrades, migrations, and new technology implementations
• Design and maintain robust cybersecurity, privacy, and data protection controls
• Establish and test backup, disaster recovery, and business continuity plans
• Provide direct support for personal, executive, and travel technology
• Manage IT vendors, service providers, and external consultants
• Maintain documentation, access controls, and asset governance

Requirements

Technical Skills & Experience

Operating Systems & Devices

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading Digital Marketing Platform in Sofia. This role is perfect for individuals who are enthusiastic about digital marketing and passionate about helping customers succeed. As a member of our customer service team, you will provide support to clients in Dutch, assisting them in utilizing the platform effectively to achieve their marketing goals.

Key Responsibilities

• Handle customer inquiries regarding the digital marketing platform via phone, email, and chat in Dutch.
• Provide guidance to clients on using the platform features and tools effectively.
• Assist with troubleshooting issues and resolving customer concerns promptly.
• Offer insights and best practices to help clients maximize their marketing campaigns.
• Document customer interactions accurately and maintain updated records in the CRM system.
• Collaborate with marketing and technical teams to enhance the service experience.
• Stay informed about the latest trends in digital marketing to provide relevant support.

Requirements

Mercier Consultancy MD is thrilled to present exciting job opportunities for Hungarian speakers looking to work in Greece! We offer a fully paid relocation package, making your transition smooth and hassle-free. Join our diverse team and leverage your language skills while enjoying the beautiful culture and lifestyle Greece has to offer.

Key Responsibilities

• Provide exceptional support to Hungarian-speaking clients across various platforms, including phone, email, and chat.
• Assist customers with inquiries, troubleshooting, and guidance regarding our services and products.
• Document customer interactions accurately in our CRM system for quality assurance and future reference.
• Work collaboratively with different departments to ensure customer satisfaction and resolve issues effectively.
• Keep up-to-date with our products, services, and promotions to provide the best possible customer experience.

Requirements

Join Our Global IT Support Team!

Are you an IT professional who loves helping end users and is passionate about all things technology? Do you thrive in a fast-paced environment and consider yourself a sharp, proactive go-getter? If so, this is the perfect opportunity to join our IT Support Team in Manila.

We are currently looking for an IT Support Specialist to join our global team. In this role, you will help manage, support, maintain, and enhance IT infrastructure across DOF offices in the Philippines and regional locations. You will play a critical role in delivering excellent user experience for both DOF and onshore teams, ensuring seamless day-to-day IT operations.

As part of the IT Support Team, you will provide technical assistance to end users, contribute to ongoing improvements, and support regional and global projects on an ad hoc basis. This role also offers opportunities for onsite support across DOF locations.

Mercier Consultancy MD is excited to offer an outstanding opportunity for Portuguese Speaking Customer Service Representatives for a leading FinTech company located in Greece. This role is tailored for individuals who are passionate about financial technology and have a knack for delivering exceptional customer service. As a representative, you will assist customers in resolving their inquiries related to financial products and services while communicating effectively in Portuguese.

Key Responsibilities

• Handle customer inquiries regarding FinTech products, services, and account issues via phone, email, and chat in Portuguese.
• Provide information on product features, account setup, transactions, and security measures.
• Assist customers in troubleshooting issues related to online banking and mobile applications.
• Resolve customer complaints and concerns promptly, ensuring customer satisfaction.
• Document all interactions accurately in the CRM system to maintain detailed records.
• Collaborate with technical and support teams to address complex issues effectively.
• Stay informed about the latest trends in the FinTech industry and the company’s offerings to provide up-to-date assistance to customers.

Requirements