Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for a Magical Streaming Service, with a unique opportunity to work in beautiful Greece! This position is perfect for individuals who are passionate about entertainment and customer service, and who want to help others enjoy their favorite shows and movies. As a member of our dynamic team, you will provide exceptional support to customers in German while creating a little magic in their streaming experience.

Key Responsibilities

• Handle customer inquiries related to streaming service content, subscriptions, and technical issues via phone, email, and chat in German.
• Provide detailed information about available content, features, and subscription options.
• Assist customers with account management, billing questions, and troubleshooting service issues.
• Resolve customer complaints swiftly while ensuring a positive experience.
• Document all interactions accurately in the CRM system for tracking and quality assurance.
• Work collaboratively with other teams to ensure smooth service delivery and enhance user satisfaction.
• Stay up-to-date with new content releases and platform features to effectively assist customers.

Requirements

About the Role:

Step into a world of wonder at Mercier Consultancy MD as a Danish Customer Service Representative for a leading magical streaming universe! If you have a passion for customer service and a love for enchanting entertainment, this is the role for you.

In this position, you'll be the guiding light for our Danish-speaking customers, helping them navigate the vibrant offerings of the magical streaming platform. You’ll assist them with inquiries, provide solutions, and ensure they have an extraordinary experience every time they engage with our services.

Your Responsibilities:

• Deliver exceptional customer service to Danish-speaking clients by assisting with inquiries related to our magical streaming content.
• Utilize various communication channels, including phone, email, and chat, to provide swift and accurate responses.
• Collaborate with team members and contribute to a supportive team environment.
• Understand and promote the enchanting catalog available on the platform, keeping customers informed about new releases and features.
• Participate in training sessions to enhance your knowledge about the service and develop your customer service skills.

Requirements

Founding Engineer - AI Native Workspace

Location: San Francisco, CA (On-site)

Employment Type: Full-time

Compensation: $150K - $250K

We are a well-funded, early-stage company building a reimagined workspace with AI at its core, starting with an AI native spreadsheet product. We are looking for an experienced Founding Engineer—a generalist who thrives in a fast-moving, talent-dense startup environment.

As a member of our extremely small team, you will be instrumental in creating a magical and accessible agent experience, tackling the significant opportunity of large-scale agent-orchestration.

• Operate in a full-stack capacity, contributing across the entire product.
• Talk to users, track metrics, and iterate quickly to achieve product-market fit.
• Scope out and implement core features of our AI-native workspace.
• Actively shape the product vision and roadmap alongside the founders.

We are backed by a premier accelerator and top builder/operators, including co-founders of major tech companies. This is a unique chance to define the future of how people interact with data and intelligence in their daily work.

Requirements