About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.
This is an exciting opportunity to lead a dynamic and forward-thinking Marketing team, driving meaningful impact within the clinical research industry. You will thrive in a stimulating environment that values innovation, collaboration, and continuous growth—both personal and professional.

As the leader for Marketing at Excelya, you will be responsible for defining and executing our global marketing strategy in full alignment with the company’s strategic objectives. In this key role, you will enhance Excelya’s brand presence, empower and equip our commercial teams with powerful marketing support, and lead your team in data-driven initiatives that shape the future of our organization.

Requirements

Main Responsibilities

Mercier Consultancy MD is excited to announce an opening for Swedish Speaking Customer Service Representatives in the retail industry. This is a fantastic opportunity for individuals who are passionate about customer service and eager to assist customers with their shopping experience. In this role, you will leverage your fluency in Swedish to provide exceptional support to customers, ensuring they have a seamless and enjoyable retail experience.

Key Responsibilities

• Manage customer inquiries related to retail products, promotions, and order status via phone, email, and chat in Swedish.
• Provide information about product features, availability, and pricing.
• Assist customers with returns, exchanges, and resolving any concerns.
• Document customer interactions accurately in the CRM system for reference.
• Collaborate with sales and inventory teams to ensure timely communication of customer needs.
• Stay updated on new product launches and in-store promotions to provide accurate information.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is designed for individuals who are passionate about travel and dedicated to delivering outstanding customer experiences. As a customer service representative, you will engage with clients in Swedish, assisting them with inquiries related to travel accommodations, bookings, and tourism services.

Key Responsibilities

• Manage customer inquiries related to hotel bookings, travel arrangements, and local tourism activities via phone, email, and live chat in Swedish.
• Provide information on available services, promotions, and travel guidelines specific to the hospitality and tourism sector.
• Assist customers with reservation changes, cancellations, and special requests.
• Resolve any customer complaints and issues in a timely and professional manner, ensuring satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with hotel and tourism partners to ensure seamless customer experiences.
• Stay informed about travel trends, destinations, and service offerings to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is excited to invite applications for the position of Swedish Speaking Customer Service Representatives in the Energy sector, specifically focused on the Oil & Gas industry. This is a fantastic opportunity for individuals who are passionate about energy solutions and committed to providing exceptional customer service. In this role, you will assist clients in navigating their inquiries and ensure they receive the support they need in Swedish.

Key Responsibilities

• Handle customer inquiries related to oil and gas products and services via phone, email, and chat in Swedish.
• Provide detailed information regarding service options, pricing, and industry regulations.
• Assist customers with account management, inquiry resolution, and troubleshooting service-related issues.
• Document all customer interactions accurately for future reference.
• Collaborate with technical and operational teams to address customer issues effectively.
• Stay updated on industry developments and company offerings to provide accurate information.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Swedish Speaking Customer Service Representatives in the Construction industry. This position is ideal for individuals who possess a passion for customer service and an interest in construction solutions. As a member of our team, you will provide essential support to customers, ensuring their inquiries and concerns regarding construction services are addressed with professional excellence in Swedish.

Key Responsibilities

• Manage customer inquiries related to construction projects, services, and timelines via phone, email, and live chat in Swedish.
• Provide accurate information on project specifications, pricing, and contract details.
• Assist customers with scheduling, changes to projects, and any service-related requests.
• Resolve complaints and issues promptly, aiming for complete customer satisfaction.
• Keep detailed records of customer interactions and maintain accurate documentation in the CRM system.
• Collaborate with construction teams to ensure seamless communication and service delivery.
• Stay informed about industry standards and best practices to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Swedish Speaking Customer Service Representatives in the automotive industry. This role is ideal for individuals who have a passion for cars and excellent customer service skills. As part of our dedicated team, you will assist customers with their inquiries related to automotive products and services, ensuring a seamless communication experience in Swedish.

Key Responsibilities

• Manage customer inquiries about automotive products, services, and features via phone, email, and live chat in Swedish.
• Provide assistance with product selection, features, specifications, and pricing.
• Support customers in troubleshooting issues and managing warranties and repairs.
• Document customer interactions accurately and follow up to ensure satisfaction.
• Collaborate with dealership teams and technical staff to provide timely solutions to customer inquiries.
• Stay updated on new automotive trends and products to provide accurate information to customers.

Requirements

Mercier Consultancy MD is delighted to announce an opening for Slovenian Speaking Customer Service Representatives in the aviation industry. This role is perfect for individuals who are passionate about travel and customer service and are excited to support customers in their aviation needs. As a representative, you will assist passengers and clients in navigating inquiries related to airline services, bookings, and travel information, all while providing exceptional service in Slovenian.

Key Responsibilities

• Handle customer inquiries related to aviation services, flight bookings, and travel arrangements via phone, email, and chat in Slovenian.
• Provide assistance with itinerary changes, cancellations, and refunds.
• Educate customers about airline policies, baggage regulations, and travel updates.
• Resolve issues and complaints efficiently, ensuring a positive customer experience.
• Document customer interactions accurately to maintain comprehensive records.
• Collaborate with operational teams to address any service-related challenges.
• Stay up-to-date on industry trends and service offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the retail industry. This role is ideal for individuals who have a passion for customer interaction and excellence in service. You will play a crucial role in assisting customers with their inquiries related to retail products and services while delivering exceptional customer service in Finnish.

Key Responsibilities

• Manage customer inquiries regarding retail products, orders, and services via phone, email, and chat in Finnish.
• Provide detailed information on product availability, pricing, and promotions.
• Assist customers with order processing, returns, and exchanges.
• Resolve customer complaints and issues with a friendly and professional approach.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with other departments to enhance customer satisfaction and streamline processes.
• Stay updated on product knowledge and retail trends to provide exceptional service.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and customer service. As a representative, you will assist clients in Finnish with inquiries related to accommodations, travel plans, and tourism services, ensuring that they receive a memorable experience.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel arrangements, and local tourism experiences via phone, email, and live chat in Finnish.
• Provide detailed information on services, promotions, and travel guidelines.
• Assist customers with reservation adjustments, cancellations, and special requests.
• Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for future support reference.
• Collaborate with various partners to streamline services and enhance customer experiences.
• Stay updated on travel trends, destinations, and company services to provide relevant information.

Requirements

Mercier Consultancy MD is excited to announce an opening for Finnish Speaking Customer Service Representatives in the automotive industry. This is a fantastic opportunity for individuals who are passionate about cars and dedicated to providing exceptional customer service. In this role, you will assist customers with their inquiries regarding automotive products and services, ensuring they receive accurate and helpful information in Finnish.

Key Responsibilities

• Manage customer inquiries related to automotive services, products, and warranties via phone, email, and chat in Finnish.
• Provide customers with information regarding vehicle specifications, pricing, and service options.
• Assist customers with service requests, troubleshooting, and scheduling appointments.
• Document all customer interactions and maintain accurate records in our CRM system.
• Work closely with sales and technical teams to ensure customer needs are met effectively.
• Stay updated on automotive trends and product offerings to provide informed assistance.

Requirements