Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives with a leading tech company in Greece. This position is tailored for individuals who possess a passion for technology and a dedication to providing exceptional customer support. In this role, you will help customers navigate their inquiries and resolve issues efficiently, all while communicating in Dutch.

Key Responsibilities

• Manage customer inquiries regarding tech products and services via phone, email, and live chat in Dutch.
• Provide assistance with product installation, troubleshooting, and usage instructions.
• Educate customers about features, updates, and promotional offers.
• Resolve customer complaints and technical issues promptly to ensure satisfaction.
• Document all customer interactions accurately in our CRM system.
• Collaborate with technical teams to address customer concerns and improve service delivery.
• Stay informed about the latest technology trends and product offerings to provide informed support.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Danish Speaking Customer Service Representatives for an E-commerce Company based in Greece. This position is ideal for individuals who are passionate about online shopping and are dedicated to providing outstanding service. As a key member of our customer service team, you will assist Danish-speaking customers by addressing their inquiries and ensuring they have a seamless shopping experience.

Key Responsibilities

• Handle customer inquiries related to orders, shipping, returns, and product information via phone, email, and live chat in Danish.
• Assist customers in navigating the e-commerce platform and provide detailed information on products and services.
• Resolve any issues or complaints regarding orders, transactions, or account management promptly and professionally.
• Document customer interactions accurately in our CRM system.
• Collaborate with various teams, including logistics and sales, to enhance customer satisfaction.
• Stay updated on promotions, product launches, and e-commerce trends to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Speaking Appointment Setter to work in Bulgaria, with a paid relocation package for the right candidate. This role is perfect for dynamic individuals looking to immerse themselves in a new culture while advancing their careers. As an Appointment Setter, you'll play a pivotal role in connecting with potential clients and scheduling vital appointments for our sales team.

Key Responsibilities

• Engage Dutch-speaking prospects through various communication channels to generate leads.
• Effectively communicate the benefits of our services and successfully schedule appointments for our sales team.
• Follow up with leads to build rapport and confirm appointments.
• Maintain organized records of all interactions and appointment details in our CRM system.
• Collaborate closely with the sales team to ensure seamless transitions from appointment setting to sales discussions.
• Provide valuable insights on lead quality and improve appointment scheduling strategies.
• Stay knowledgeable about industry trends and product offerings to engage prospects effectively.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading tobacco company in Greece. This position is perfect for dynamic individuals passionate about customer service and committed to helping clients navigate their inquiries regarding tobacco products and services in Portuguese.

Key Responsibilities

• Manage customer inquiries related to tobacco products and services via phone, email, and chat in Portuguese.
• Provide information on product features, availability, and promotions, ensuring compliance with local regulations.
• Assist customers in understanding the company's offerings and navigating any service-related issues.
• Resolve customer complaints and issues effectively and professionally.
• Accurately document customer interactions and maintain records in the CRM system.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Stay updated on industry trends and regulations affecting tobacco products to provide accurate information.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading tobacco company, based in Athens, Greece. If you are passionate about providing outstanding customer service and enjoy working in a dynamic environment, this position is for you! In this role, you will assist customers with their inquiries and concerns regarding tobacco products, all while communicating in Portuguese.

Key Responsibilities

• Manage customer inquiries related to tobacco products, brands, and services via phone, email, and live chat in Portuguese.
• Provide accurate information on product availability, promotions, and company policies.
• Assist customers with order management and resolve any issues connected to their purchases.
• Document customer interactions thoroughly in the CRM system to ensure effective follow-up
• Collaborate with internal teams to address service challenges and enhance customer satisfaction.
• Stay updated on industry trends and product innovations to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a Player Support Specialist dedicated to supporting Riot Games accounts, fluent in both Polish and English, based in the beautiful city of Sofia, Bulgaria. This role is ideal for gaming enthusiasts who are passionate about providing top-tier support and ensuring players have the best possible experience. You will be the frontline support for Polish-speaking players, helping them navigate their gaming queries effectively.

Key Responsibilities

• Offer high-quality player support in both Polish and English via various communication channels.
• Assist players with inquiries related to their Riot Games accounts, game features, and technical issues.
• Resolve player concerns promptly and effectively to enhance overall satisfaction and loyalty.
• Document player interactions thoroughly for ongoing service improvement.
• Collaborate with development and community management teams to communicate player feedback and insights.
• Stay updated on game developments, features, and player support best practices.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for a leading transportation company. This remote position allows you to work from the comfort of your home in Greece while assisting customers with their transportation needs. If you are passionate about customer service and fluent in Italian, we want to hear from you!

Key Responsibilities

• Handle customer inquiries related to transportation services, including bookings, schedules, and policies via phone, email, and chat in Italian.
• Provide detailed information about routes, pricing, and available transportation options.
• Assist customers with managing their reservations, making changes, and resolving issues promptly.
• Document customer interactions accurately in the CRM system for record-keeping and follow-up.
• Collaborate with operational teams to address customer concerns effectively and ensure quality service delivery.
• Stay informed about industry trends and company updates to provide accurate information to customers.

Requirements

1. Onboarding & Off boarding Support

. Coordinate with the HR team in Cairo to prepare onboarding schedules, required documents, and system access for new hires.

. Welcome new joiners at the KSA office, conduct the on-site onboarding orientation, and ensure a smooth first-day experience.

. Prepare and manage laptop handover, collect signatures on custody forms, and record all assets in the system.

. Ensure new employees have access to policies, tools, and office resources from day one.

. Facilitate exit procedures including collecting company assets, closing access, and supporting off boarding documentation.

2. Office Operations & Experience

. Act as the primary HR and office operations contact in the KSA office.

. Maintain a positive and organized office environment, ensuring it is presentable, functional, and aligned with company standards.

. Support in managing office supplies and general office upkeep.

. Coordinate with vendors (cleaning, maintenance, deliveries, etc.) when required.

. Support travel logistics for employees when needed, in coordination with HR and Procurement.

3. Employee Relations & People Experience

. Communicate HR policies, guidelines, and updates clearly to KSA employees.

. Serve as a trusted on-ground HR representative, escalating issues as necessary.

Mercier Consultancy MD is seeking a highly motivated Slovak Speaking Solutions Consultant to join our team in Sofia, Bulgaria, with relocation offered for the right candidate! In this role, you will work closely with clients to understand their unique challenges and deliver tailored solutions that drive their business success. If you are passionate about technology and enjoy working in a dynamic environment, we would love to hear from you!

Key Responsibilities

• Collaborate with clients to identify their specific needs and objectives through in-depth consultations.
• Design and deliver customized solutions that effectively solve client challenges and enhance business processes.
• Act as a trusted advisor, providing insightful recommendations based on industry best practices.
• Work with internal teams to ensure the successful implementation of solutions and ongoing client support.
• Conduct training sessions for clients to maximize their use of our products and services.
• Stay updated on market trends and emerging technologies to offer relevant advice during consultations.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for a Slovak Speaking Solutions Consultant to join our team in Sofia, Bulgaria, with full support for your relocation! In this role, you will engage with clients to understand their needs and provide tailored solutions that leverage our innovative offerings. If you have a passion for technology and client success, we want to hear from you!

Key Responsibilities

• Work closely with clients to identify their specific needs and business objectives.
• Design and present customized solutions that effectively address client challenges.
• Provide consultative insights and recommendations based on best practices in the industry.
• Collaborate with internal teams to ensure successful execution and support of solutions.
• Lead training sessions for clients to help them maximize the benefits of our products.
• Stay updated on market trends and emerging technologies to offer relevant guidance.

Requirements