Imagine supporting a freeware, cross-platform, global powerhouse that keeps over two billion people connected every single day through instant messaging, voice notes, video calls, and secure media sharing. We are building a massive, highly dynamic team of over 300 frontline experts to manage Premium Support, Customer Care, and Trust & Safety for one of the world's most essential digital spaces.

In this role, you will not just be answering tickets; you will be an essential guardian of a massive global community. If you love solving puzzles, have quick fingers, have a passion for online safety, and can navigate a complex digital landscape with absolute empathy and sharp critical thinking, this is where you belong.

What You Will Do Every Day

• Act as a Customer Expert (CE) by handling user inquiries across chats and emails.
• Deep dive into technical troubleshooting, assisting users with installation, activation errors, and account connection freezes.
• Protect the integrity of the platform by reviewing reported content, identifying phishing, spam, or malware, and maintaining the highest safety standards.
• Navigate an extensive, complex, and fast-evolving knowledge base to make advanced, real-time choices for our users.
• Bring a customer-centric attitude to every interaction, turning a frustrating user lockout into a seamless experience.

Requirements

Imagine supporting a freeware, cross-platform, global powerhouse that keeps over two billion people connected every single day through instant messaging, voice notes, video calls, and secure media sharing. We are building a massive, highly dynamic team of over 300 frontline experts to manage Premium Support, Customer Care, and Trust & Safety for one of the world's most essential digital spaces.

In this role, you will not just be answering tickets; you will be an essential guardian of a massive global community. If you love solving puzzles, have quick fingers, have a passion for online safety, and can navigate a complex digital landscape with absolute empathy and sharp critical thinking, this is where you belong.

What You Will Do Every Day

• Act as a Customer Expert (CE) by handling user inquiries across chats and emails.
• Deep dive into technical troubleshooting, assisting users with installation, activation errors, and account connection freezes.
• Protect the integrity of the platform by reviewing reported content, identifying phishing, spam, or malware, and maintaining the highest safety standards.
• Navigate an extensive, complex, and fast-evolving knowledge base to make advanced, real-time choices for our users.
• Bring a customer-centric attitude to every interaction, turning a frustrating user lockout into a seamless experience.

Requirements

Are you the go-to tech person in your friend group? Do you have a weak spot for minimalist design, sleek user interfaces, and premium gadgets? Pack your bags! We are looking for energetic, German-speaking Customer Experts to join our booming international hub of over 400+ tech enthusiasts in Athens, Greece.

In this role, you will represent an American multinational technology icon—one of the absolute "Big Five" premium brands in the world. You will be the face and voice of their world-class Online Store, helping users navigate high-end hardware, luxury devices, and premium accessories.

What You'll Do (The Day-to-Day)

You will connect with our German-speaking community via inbound phone calls, live chat, and email to deliver a premier customer experience. Your responsibilities are divided into two exciting tracks:

Ready to add a massive global brand to your resume while living a stone's throw from the Mediterranean? We are hiring French-speaking Customer Experts to move to vibrant Athens! In this role, you’ll support the online community of an iconic American tech company famous for its sleek hardware and ecosystem. If you are enthusiastic, love sleek technology, and have an adventurous spirit, we want you in our Athens hub.

What You'll Do (The Day-to-Day)

Representing our premium Online Store project, you will deliver exceptional service to French-speaking customers via inbound lines, email, and live chat.

• Inbound Sales Journeys: Follow a supportive scripted process to help customers identify exactly what they need, helping them choose and purchase luxury devices and tech accessories.
• Service & Problem Solving: Provide vital after-sales support by resolving customer complaints, handling order returns/cancellations, and tracking delayed shipments.
• Cross-Skilling: After your first 30 days, you will be trained to seamlessly manage both sales and service interactions on demand, turning you into a highly versatile customer expert.

Requirements

Looking for a real adventure to add to your CV? Why not move to Greece and work with a tech giant? We are looking for Dutch-speaking Customer Experts to become the face and voice of a legendary global brand famous for its laptops, smartwatches, and premium accessories. If you love helping people, adore smart technology, and want to live in one of Europe’s most exciting, sun-drenched capital cities, this is your sign to apply.

What You'll Do (The Day-to-Day)

Working in a vibrant, positive-language environment, you will handle inbound inquiries, emails, and live chats from Dutch-speaking consumers.

• The Inbound Experience: Guide users through the digital storefront when they state, "I can't find the article I am looking for" or need help deciding which luxury hardware configuration to buy.
• The Service Solution: Efficiently manage customer complaints, shipping delays, order cancellations, and product return requests.
• Skill Expansion: After 30 days on the job, you will enter a mandatory cross-skilling phase, blending both your sales and service capabilities to unlock advanced career opportunities within the project.

Requirements

The Opportunity: Swap Grey Skies for 300 Days of Sunshine

Are you ready to kick-start your career in the fast-paced world of iGaming? This role is about more than just support—it’s about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.

Picture living five minutes from the Mediterranean Sea, grabbing an iced latte before work, and spending your evenings exploring beaches and rooftop bars. If you are looking for a fresh start and a career that actually leads somewhere, this is your next big chapter.

The Role: Impact & Ownership

As our Customer Experience Specialist, you will be the go-to person for our Swedish players. We believe in empowering our team to actually solve problems, not just pass cases around.

What you’ll be doing:

The Opportunity: Swap Grey Skies for 300 Days of Sunshine

Are you ready to kick-start your career in the fast-paced world of iGaming? This role is about more than just support—it’s about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.

Picture living five minutes from the Mediterranean Sea, grabbing an iced latte before work, and spending your evenings exploring beaches and rooftop bars. If you are looking for a fresh start and a career that actually leads somewhere, this is your next big chapter.

The Role: Impact & Ownership

As our Customer Experience Specialist, you will be the go-to person for our Finnish players. We believe in empowering our team to actually solve problems, not just pass cases around.

What you’ll be doing:

The Opportunity: Swap Grey Skies for 300 Days of Sunshine

Are you ready to kick-start your career in the fast-paced world of iGaming? This role is about more than just support—it’s about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.

Picture living five minutes from the Mediterranean Sea, grabbing an iced latte before work, and spending your evenings exploring beaches and rooftop bars. If you are looking for a fresh start and a career that actually leads somewhere, this is your next big chapter.

The Role: Impact & Ownership

As our Customer Experience Specialist, you will be the go-to person for our Dutch players. We believe in empowering our team to actually solve problems, not just pass cases around.

What you’ll be doing:

The Opportunity: Swap Grey Skies for 300 Days of Sunshine

Are you ready to kick-start your career in the fast-paced world of iGaming? This role is about more than just support—it’s about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.

Picture living five minutes from the Mediterranean Sea, grabbing an iced latte before work, and spending your evenings exploring beaches and rooftop bars. If you are looking for a fresh start and a career that actually leads somewhere, this is your next big chapter.

The Role: Impact & Ownership

As our Customer Experience Specialist, you will be the go-to person for our Danish players. We believe in empowering our team to actually solve problems, not just pass cases around.

What you’ll be doing:

Location: Onsite - Santa Ana, CA
Type: Full-Time
Salary: $180,000 - $220,000 depending on experience

About Us

eJam is a bootstrapped consumer products company that has built, scaled, and exited multiple brands — all without ever taking a dollar of outside capital. Our portfolio includes category leaders ranked at the top of Amazon, carried in major retailers nationwide, and sold across DTC, marketplaces, and every channel in between.

We're not a startup hoping something works. We're a team that has done it repeatedly — taken products from zero to eight figures, landed them on retail shelves nationwide, and built real brands that consumers love. We operate like a holding company with the speed of a startup: small team, no bureaucracy, massive ownership.

This is the place where you'll see the entire machine — sourcing, product development, packaging, manufacturing, compliance, marketing, marketplace strategy, retail — all under one roof. If you want to learn how consumer products actually get built and shipped at scale, there is no faster education than this.

The Role

We're looking for the first true brand leader at Shameless Snacks — a better-for-you candy brand with a name, a story, and real cultural potential that hasn't been fully activated yet. There's no brand playbook to inherit. You write it.