Customer Support Experts – Remote from Greece

Do you want to take your career international, enjoy life in Greece, and at the same time strengthen your professional path in customer support? This position combines the flexibility of working from home with the opportunity to gain valuable international experience.

Whether you’re looking forward to sunny weekends, want to expand your language skills, or enhance your CV with global experience, this opportunity offers the ideal mix of lifestyle and professional development.

You will become part of an international team that values quality, collaboration, and personal growth.

What the roles are about

You will support customers from the German-speaking market, working fully remotely from Greece. Your mission: guide people professionally, understand their needs, and ensure a positive customer journey.

You will learn quickly, develop valuable service skills, and strengthen your communication abilities across different channels.

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Slovenian Speaking professionals looking to work in beautiful Sofia, Bulgaria! This role includes fully paid relocation, making it easier than ever to embark on a new adventure. As part of our team, you will leverage your language skills to provide exceptional support and services to our clients.

Key Responsibilities

• Serve as a primary point of contact for Slovenian-speaking clients, addressing their inquiries via phone, email, and chat.
• Provide accurate and helpful information regarding our services and solutions, ensuring a seamless client experience.
• Process and manage client accounts and reservations with a focus on attention to detail.
• Resolve customer issues and complaints effectively, striving to enhance their overall satisfaction.
• Maintain organized records of interactions and transactions within our CRM system.
• Stay updated on market trends and company offerings to provide relevant advice and support to clients.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Slovak Speaking professionals to join our team in beautiful Sofia, Bulgaria! This role includes fully paid relocation, making it a perfect chance to experience life in this vibrant city while working in a dynamic environment. You will be instrumental in providing exceptional support to our Slovak-speaking clients, ensuring their needs are met with the highest standards of service.

Key Responsibilities

• Manage queries and support requests from Slovak-speaking clients via phone, email, or live chat.
• Provide precise information regarding our services, assisting clients in making informed decisions.
• Handle customer inquiries and resolve issues swiftly and effectively, maintaining a high level of client satisfaction.
• Track and document client interactions in our CRM system, ensuring all queries are logged accurately.
• Collaborate with different departments to enhance the overall client experience and streamline processes.
• Keep up-to-date with company services and local trends to provide valuable insights and recommendations to clients.

Requirements

Join Mercier Consultancy MD as a Romanian Speaking Jobs candidate, and embrace the opportunity to work in the vibrant city of Sofia, Bulgaria! We are thrilled to offer a fully paid relocation package, allowing you to immerse yourself in a new culture while building your career. In this role, you will engage with Romanian-speaking clients, providing them with excellent support and service in various capacities.

Key Responsibilities

• Assist Romanian-speaking clients with their questions and service requests via phone, email, and chat.
• Guide clients through available services, ensuring they receive personalized recommendations that meet their needs.
• Accurately process requests and maintain up-to-date records in our systems.
• Address customer concerns and provide effective resolutions, ensuring satisfaction at every step.
• Develop and maintain strong relationships with clients to foster loyalty and trust.
• Stay knowledgeable about market trends and service offerings to provide clients with current information.

Requirements

Join Mercier Consultancy MD as a Portuguese Speaking Professional in Sofia, Bulgaria, with the exciting benefit of fully paid relocation! This role is perfect for individuals fluent in Portuguese, looking to immerse themselves in a new culture while contributing to our dynamic team. You will engage with clients and provide exceptional service in a vibrant, multicultural environment!

Key Responsibilities

• Handle client communications in Portuguese, addressing inquiries and assisting with their needs through various channels (phone, email, chat).
• Assist in processing requests and managing client accounts with a high degree of professionalism.
• Provide detailed and accurate information about our services and offerings to help clients make the best choices.
• Support your team by documenting interactions with clients in our systems to enhance service delivery.
• Collaborate with internal teams to ensure a consistent and efficient customer experience.
• Stay updated on industry trends and developments to keep our clients informed and engaged.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Norwegian Speaking Jobs in the vibrant city of Sofia, Bulgaria! This role comes with the fantastic benefit of fully paid relocation, allowing you to embark on a new adventure while utilizing your Norwegian language skills in a professional setting.

Key Responsibilities

• Engage with Norwegian-speaking clients via phone, email, and chat to address their inquiries and provide exceptional service.
• Assist clients in navigating our products and services, ensuring they receive the support needed for a seamless experience.
• Handle bookings, reservations, and documentation accurately while maintaining high standards of quality.
• Collaborate with various departments to resolve client issues and enhance overall satisfaction.
• Document all client interactions and feedback in our CRM to facilitate continuous improvement.
• Stay updated on industry trends and company offerings to provide knowledgeable support.

Requirements

Join Mercier Consultancy MD as a Lithuanian Speaking professional and embark on an exciting journey in Sofia, Bulgaria! This position offers fully paid relocation to allow you to immerse yourself in a vibrant new culture while working in a dynamic and supportive environment. Your role will be pivotal in assisting Lithuanian-speaking clients, ensuring their needs are met with excellence and professionalism.

Key Responsibilities

• Engage with Lithuanian-speaking clients through various communication channels, providing assistance and answering inquiries.
• Develop a thorough understanding of our services to offer accurate information and support to clients.
• Facilitate smooth interactions by managing client accounts and processing requests promptly.
• Collaborate with internal teams to align client needs and enhance service delivery.
• Document client interactions and maintain up-to-date records in our CRM system.
• Keep abreast of industry trends and best practices to better serve our clients.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Latvian Speaking professionals to join our team in vibrant Sofia, Bulgaria. This role offers fully paid relocation, enabling you to immerse yourself in a new culture while utilizing your language skills in a professional environment. You will be part of a dynamic team that supports our clients and customers with their inquiries and services.

Key Responsibilities

• Engage with Latvian-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with their queries, providing clear and concise information based on their needs.
• Process applications and requests, ensuring all interactions are logged accurately in our CRM system.
• Collaborate with other departments to ensure a high level of service and effective resolution of customer issues.
• Offer insightful advice on available services and stay up-to-date with industry trends to enhance the customer journey.
• Maintain detailed records of client interactions and generate reports as required.

Requirements