Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support. This position demands a high level of organizational skill, attention to detail, and the ability to handle multiple tasks efficiently.

The following are intended to be examples of the accountabilities for which the person in this position is responsible.  This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and dedicated to providing outstanding service to clients. In this position, you will interact with customers in Slovak, assisting them with inquiries related to pharmaceutical products and services.

Key Responsibilities

• Handle customer inquiries related to pharmaceutical products, services, and prescriptions via phone, email, and live chat in Slovak.
• Provide accurate information on product availability, usage, and health recommendations.
• Assist customers with order processing, tracking, and returns.
• Resolve customer complaints and issues promptly to ensure customer satisfaction.
• Document all customer interactions accurately and maintain records in the CRM system.
• Collaborate with healthcare professionals and internal teams to enhance service delivery.
• Stay informed on industry regulations, product updates, and best practices to effectively support customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Slovak Speaking Customer Service Representatives in the Healthcare industry. If you are passionate about making a difference in people's lives and providing top-notch service, this role is for you. You will assist customers with their healthcare inquiries, offering guidance and support in Slovak to ensure they navigate their healthcare needs effectively.

Key Responsibilities

• Handle customer inquiries related to healthcare services, insurance options, and medical products via phone, email, and chat in Slovak.
• Provide accurate information about healthcare policies, procedures, and product offerings.
• Assist customers with appointment scheduling, prescription refills, and service navigation.
• Resolve issues and complaints promptly, ensuring a satisfactory customer experience.
• Document all customer interactions thoroughly in the CRM system for follow-up and compliance.
• Collaborate with healthcare professionals and administrative teams to facilitate customer needs.
• Stay informed about industry updates and best practices to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Czech Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing exceptional service in a vital sector. You will be responsible for assisting patients and healthcare providers with inquiries, ensuring they receive the support andInformation they need in Czech.

Key Responsibilities

• Handle customer inquiries related to healthcare services, appointments, and insurance via phone, email, and chat in Czech.
• Provide detailed information on services, procedures, and healthcare plans to patients and clients.
• Assist with scheduling appointments, managing cancellations, and addressing rescheduling requests.
• Resolve customer complaints and concerns with empathy and professionalism.
• Document all interactions accurately in the CRM system, following privacy regulations.
• Collaborate with healthcare professionals and administrative teams to resolve inquiries efficiently.
• Stay informed about healthcare trends, services, and regulations to better assist customers.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and dedicated to providing superior customer support. As a member of our team, you will assist clients in navigating their pharmaceutical needs while delivering exceptional service in Polish.

Key Responsibilities

• Handle customer inquiries regarding pharmaceutical products, prescription information, and healthcare services via phone, email, and chat in Polish.
• Provide accurate information on medication usage, side effects, and available healthcare options.
• Assist customers with order processing, medication refills, and account management.
• Resolve customer complaints and issues promptly while ensuring customer satisfaction.
• Document customer interactions accurately in our CRM system, maintaining compliance with industry regulations.
• Collaborate with healthcare professionals and internal teams to enhance the customer experience.
• Stay informed about pharmaceutical products, industry developments, and company offerings.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals passionate about healthcare and dedicated to providing excellent support to customers. As a customer service representative, you will assist clients in understanding pharmaceutical products and services, ensuring they receive the highest quality experience.

Key Responsibilities

• Handle customer inquiries related to pharmaceutical products, services, and prescriptions via phone, email, and chat in Nordic languages (Danish, Swedish, Norwegian, or Finnish).
• Provide accurate information about product usage, availability, and healthcare guidelines.
• Assist customers with order processing, fulfillment, and resolving any issues related to their medications.
• Document customer interactions thoroughly in the CRM system and maintain compliance with industry regulations.
• Collaborate with healthcare professionals and internal teams to provide accurate and timely information to customers.
• Stay informed about the latest pharmaceutical products and industry developments to enhance customer support.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Nordic Speaking Customer Service Representatives in the Healthcare industry. This role is tailored for individuals who are passionate about helping others and take pride in providing excellent customer service. As a representative in this role, you will assist clients with their healthcare inquiries, ensuring they receive the support and information they need in their native Nordic language.

Key Responsibilities

• Respond to customer inquiries regarding healthcare services, benefits, and coverage options via phone, email, and live chat in Nordic languages.
• Provide accurate information about healthcare policies, procedures, and eligibility requirements.
• Assist customers with claims processing, service scheduling, and account inquiries.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Keep accurate records of customer interactions and document details in the CRM system.
• Work collaboratively with healthcare professionals and internal teams to resolve customer issues.
• Stay informed about healthcare regulations, services, and available resources to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the healthcare industry. This position is ideal for individuals who are passionate about healthcare and dedicated to providing exceptional support to clients. As a representative, you will assist customers with their healthcare inquiries in French, contributing to a positive and supportive experience.

Key Responsibilities

• Manage customer inquiries related to healthcare services, insurance, and medical products via phone, email, and chat in French.
• Provide comprehensive information regarding services, appointment scheduling, and eligibility requirements.
• Assist customers with claims processing, account management, and resolving any issues that arise.
• Document all interactions accurately in the CRM system to ensure continuity of care.
• Work collaboratively with healthcare professionals and internal teams to address customer needs effectively.
• Stay informed about healthcare regulations, policies, and industry trends to provide accurate and helpful assistance.

Requirements

Senior Software Engineer (AI Healthcare Communication)

Location: San Francisco, CA

Employment Type: Full-time

Work Arrangement: Hybrid (4 days/week in-person)

About the Role

Our client is a rapidly growing, well-capitalized healthcare AI company focused on making exceptional healthcare accessible anytime, anywhere. They are building an AI-powered healthcare communication platform that uses voice agents as the first point of contact for medical practices, handling tasks from appointment scheduling to patient triage. The platform has facilitated over 30 million patient interactions and is growing rapidly (10x growth since January 2024).

They are seeking a Senior Software Engineer who is product-minded and passionate about transforming healthcare accessibility. You will be tasked with building and scaling their customizable fleet of GenAI agents (Assort OS) and working with cutting-edge AI through partnerships with companies like OpenAI and Gemini.

What You'll Do

Mercier Consultancy MD is excited to offer a unique opportunity for Lithuanian Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who are passionate about healthcare and committed to providing exceptional customer service. You will be responsible for assisting customers and healthcare professionals with inquiries related to pharmaceutical products and services, ensuring clarity and support in Lithuanian.

Key Responsibilities

• Manage customer inquiries regarding pharmaceutical products, prescription information, and service offerings via phone, email, and chat in Lithuanian.
• Provide accurate information on product availability, side effects, and usage instructions.
• Assist customers with prescription refills, account management, and any concerns they may have.
• Resolve complaints and issues swiftly to ensure customer satisfaction.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Collaborate with healthcare professionals and internal teams to improve service delivery and response times.
• Stay informed about industry regulations and product updates to better assist customers.

Requirements