Senior Compliance Officer

Location: Luxembourg

On-Site | Full-time

Compensation: €80K - €120K

Our client is a leading, regulated cryptocurrency exchange with a significant global presence across Asia, Europe, and the United States. As one of the first digital asset platforms to secure licenses to operate in multiple major jurisdictions simultaneously, the organization operates as a financial institution licensed by the Luxembourg Ministry of Finance and is regulated by the CSSF.

Our client is seeking an experienced and enthusiastic Senior Compliance Officer to join the team in Luxembourg City. This is a critical second-line-of-defense role that offers the opportunity to collaborate on unique projects and product launches within the rapidly evolving crypto landscape. The successful candidate will support the EU Head of Compliance in ensuring that adequate financial crime and consumer protection oversight mechanisms are in place, while performing rigorous compliance testing and monitoring.

Key Responsibilities

Mercier Consultancy MD is excited to offer a remarkable opportunity for a French Speaking Customer Service Agent for Booking.com, with the exciting option of paid relocation to the beautiful country of Greece. This role is tailored for those who are enthusiastic about customer service and are eager to assist French-speaking clients with their travel and booking inquiries, ensuring a pleasant and seamless experience.

Responsibilities

• Provide exceptional customer support to French-speaking clients through various channels including phone, email, and live chat.
• Assist customers with the booking process, including making, modifying, and canceling reservations.
• Troubleshoot any booking-related issues and offer effective solutions to enhance customer satisfaction.
• Ensure accurate documentation of all customer interactions in the CRM system for ongoing support and improvement.
• Work collaboratively with other departments to resolve complex customer issues promptly.
• Stay informed on company services, policies, and promotions to provide accurate advice and information to customers.

Requirements

Mercier Consultancy MD is pleased to present an exciting opportunity for French Speaking professionals looking to work in Bulgaria. This position is based in the vibrant city of Sofia, with fully paid relocation to ensure a smooth transition. As part of our team, you will engage with French-speaking clients and provide exceptional support in various roles tailored to your expertise.

Key Responsibilities

• Communicate effectively with French-speaking clients through various channels (phone, email, chat).
• Assist clients with inquiries, ensuring their needs are met with professionalism and efficiency.
• Provide information about products or services, helping clients to navigate their options.
• Support day-to-day operations and collaborate with team members to enhance customer experience.
• Maintain up-to-date knowledge of company offerings and market trends relevant to French-speaking clients.
• Document client interactions and manage records effectively for teamwork and reporting purposes.

Requirements

Mercier Consultancy MD is excited to offer a position for a French/English Travel Advisor for Booking.com, located in the beautiful city of Athens. In this role, you will assist customers in planning their travel experiences by providing exceptional service in both French and English. If you are passionate about travel and customer service, we want to hear from you!

Key Responsibilities

• Provide high-quality support to customers in French and English regarding their travel inquiries and bookings.
• Assist clients with finding suitable accommodations and travel arrangements based on their preferences and needs.
• Handle reservations, changes, and cancellations efficiently to ensure a positive customer experience.
• Resolve any issues or complaints professionally, maintaining a high level of customer satisfaction.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to enhance service quality and ensure clients receive the best possible assistance.
• Stay informed about the latest travel trends and company offerings to provide relevant advice to clients.

Requirements

Why Join Us?

At Excelya, we are committed to excellence in healthcare, and we invite you to be part of our dedicated team where your expertise can make a significant impact.

As a young, ambitious health company with over 900 talented professionals, we strive to be Europe's leading mid-size CRO, delivering the best employee experience. Our integrated service model enables you to engage in diverse projects, working alongside industry experts to enhance scientific knowledge and improve the patient journey.

As a Data Steward, you will play a key role in managing and ensuring the quality of research data within the preclinical data team for one of our pharmaceutical clients. You will join an existing team that is expected to grow, as we continue to support our client across an expanding range of projects.

Main activities :

Mercier Consultancy MD is thrilled to present an exciting opportunity for a French Speaking Customer Service Agent for Booking.com, featuring paid relocation to the stunning landscapes of Greece. In this pivotal role, you will be responsible for delivering exceptional customer service to French-speaking clients, helping them navigate their travel and booking requirements with ease.

Responsibilities

• Engage with customers in French through various channels, including phone, email, and live chat to address inquiries and provide assistance.
• Support clients through the booking process, including making, modifying, or canceling reservations.
• Troubleshoot any issues related to bookings and provide effective solutions to ensure customer satisfaction.
• Document all customer interactions within the CRM system to ensure accurate record-keeping and follow-up.
• Collaborate with relevant teams to address complex customer issues and ensure they are resolved in a timely manner.
• Stay informed about company policies, promotions, and travel offerings to provide accurate and helpful information to customers.

Requirements

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We are committed to fostering innovative partnerships that deliver value while transforming the clinical research landscape.

The Alliance Manager ensures that this transition happens smoothly, safely, and in line with regulatory obligations.

This role acts as a central project coordinator, working across PV, Regulatory, Legal, Supply Chain, and Business teams to secure the full transfer of safety responsibilities to the partner or acquiring company.

Main Responsibilities

1. Pharmacovigilance Transfer Coordination

• Coordinate end‑to‑end PV responsibility transfers when a product is sold or licensed to another company.
• Ensure safety data, regulatory obligations, and contractual PV commitments are clearly documented and handed over.
• Prepare and manage PV documentation required for buyers or partners.
• Support alignment between internal PV teams and external partners throughout the transition.

About the Job

Excelya invites you to join our dynamic team as a Demand & Supply Project Manager. In this pivotal role, you will be at the forefront of managing and optimizing our supply chain strategies, ensuring that our clinical projects run smoothly and efficiently.

Main Responsibilities

• Lead demand planning initiatives by collaborating with cross-functional teams to forecast and analyze supply needs.
• Develop and implement project management frameworks for demand and supply processes.
• Monitor project timelines and deliverables, ensuring alignment with organizational goals.
• Execute supply chain strategies to ensure the availability of clinical trial materials.
• Analyze performance data to identify trends and areas for improvement.
• Coordinate stakeholder communications to provide updates on project statuses and supply chain challenges.
• Facilitate problem-solving sessions to address potential barriers impacting supply chain efficiency.

Requirements

About You

The ideal candidate will possess strong project management skills and a solid understanding of demand and supply dynamics within clinical research. Qualifications include:

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

Working in close collaboration with the Therapeutic Area Medical Lead, the Data Generation Strategy Lead, the Medical Data Center Statistician, Pharmacovigilance teams, and partners, the MEPS will manage assigned studies across one or more therapeutic areas, including Oncology, Hematology, Neuroscience, Immunology, and Ophthalmology.

The role requires strict adherence to applicable regulations, internal procedures, and compliance standards, ensuring high-quality study execution and data integrity.

Main Responsibilities:

About the Job

At Excelya, we uphold the values of Audacity, Care, and Energy in everything we do. We are seeking a dedicated Quality Document Manager to join our Quality Assurance team.

As part of the R&D Quality Assurance team, you will support the Quality Management System (QMS) dedicated to Research and Translational Medicine activities within Preclinical Data Management.

You will contribute to maintaining and improving the quality documentation framework, ensuring compliance with internal policies and applicable regulations. This role offers strong exposure to cross-functional R&D teams in a structured and scientifically driven environment.

Main Responsibilities