Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Administration & Operations Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide technical support via phone, email, and chat in a professional and efficient manner;
• Troubleshoot technical issues and provide step-by-step guidance to customers;
• Collaborate with other departments to resolve customer issues;
• Escalate complex issues to the appropriate team for resolution;
• Document customer interactions and inquiries in D365;
• Continuously improve customer support processes and procedures;
• Maintain a high level of product knowledge and stay up to date with company updates and changes.

What you need to succeed in this role:

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide technical support via phone, email, and chat in a professional and efficient manner;
• Troubleshoot technical issues and provide step-by-step guidance to customers;
• Collaborate with other departments to resolve customer issues;
• Escalate complex issues to the appropriate team for resolution;
• Document customer interactions and inquiries in D365;
• Continuously improve customer support processes and procedures;
• Maintain a high level of product knowledge and stay up to date with company updates and changes.

What you need to succeed in this role:

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide technical support via phone, email, and chat in a professional and efficient manner;
• Troubleshoot technical issues and provide step-by-step guidance to customers;
• Collaborate with other departments to resolve customer issues;
• Escalate complex issues to the appropriate team for resolution;
• Document customer interactions and inquiries in D365;
• Continuously improve customer support processes and procedures;
• Maintain a high level of product knowledge and stay up to date with company updates and changes.

What you need to succeed in this role:

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide technical support via phone, email, and chat in a professional and efficient manner;
• Troubleshoot technical issues and provide step-by-step guidance to customers;
• Collaborate with other departments to resolve customer issues;
• Escalate complex issues to the appropriate team for resolution;
• Document customer interactions and inquiries in D365;
• Continuously improve customer support processes and procedures;
• Maintain a high level of product knowledge and stay up to date with company updates and changes.

What you need to succeed in this role:

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

We are looking for an HR officer to support a dynamic environment undergoing continuous change and transformation. This role requires a hands-on HR professional with strong project management capabilities and a broad understanding of all key HR disciplines.

Key Responsibilities

• Lead and contribute to cross-functional HR projects within a fast-paced and evolving industrial environment.
• Partner with managers and employees on a wide range of day-to-day HR matters.
• Manage employee administration processes throughout the employee lifecycle (onboarding, changes, offboarding).
• Ensure compliance with labor law, employment regulations, company policies, and collective agreements.
• Support learning and development initiatives, including training plan deployment and monitoring.
• Assist with recruitment activities and support talent acquisition needs when required.
• Coordinate and validate payroll-related data, liaising with payroll teams to ensure accuracy.
• Monitor, analyze, and report on key HR metrics to support business decision-making.

Requirements

Profile

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role combines operational excellence, clinical trial coordination, and regulatory compliance, playing a key role in ensuring the seamless execution of clinical studies across a global environment. Ideal for a highly organized professional passionate about clinical operations, stakeholder collaboration, and delivering high-quality trial support.

Main Responsibilities:

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main responsibilities:

Location: Remote - EU or East Coast US

Remote | Full-time

Compensation: $80K - $150K

Our client—a leading innovator in fintech, blockchain, cryptography, infrastructure, and security—is seeking an Tech Ops Manager to oversee internal systems and infrastructure for a remote-first, global team building the next generation of core banking systems.

Reporting directly to the Chief Information Security Officer (CISO), this role requires a blend of strategic leadership and hands-on execution. The Tech Ops Manager will ensure the organization maintains a secure and efficient toolset, manages hardware logistics, oversees vendors, and upholds rigorous security and compliance standards. This position collaborates closely with Engineering, Security, and Operations teams to support ongoing international expansion.

Key Responsibilities

At Excelya, driven by Audacity, Care, and Energy, we invite you to join our team as a Vigilance & Compliance Manager. This role focuses on overseeing QA Vigilance & Compliance activities, ensuring regulatory compliance, quality oversight, and continuous improvement across vigilance processes.

As a Compliance & Vigilance Manager you will be responsible to manage the Quality Assurance (QA) Vigilance and Compliance team for the Medical Care.

Your Main responsibilities :

• Lead and manage the QA Vigilance & Compliance team.
• Define and implement quality and compliance requirements across vigilance activities.
• Ensure compliance with applicable regulations, standards, and internal procedures.
• Provide quality oversight and support for vigilance processes and documentation.
• Manage third-party quality activities and coordinate internal and external audits.
• Oversee compliance processes and KPI monitoring for regulatory safety reporting.
• Support regulatory inspections and partner audits (ANSM, FDA, etc.).
• Promote quality culture, continuous improvement, and regulatory intelligence.

Requirements

At Excelya, taking audacious steps is encouraged, so we’re looking for individuals who are ready to grow with us and share our values.