Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

We're looking for French speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in French
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Position Overview: As a CRA Manager at Excelya, you will lead and oversee a team of Clinical Research Associates to ensure the successful monitoring and management of clinical trials. You will be responsible for maintaining high-quality standards, ensuring compliance with regulatory guidelines, and driving continuous improvement within the team. This role requires strong leadership, excellent communication skills, and a deep understanding of clinical research processes.

Key Responsibilities:

• Manage and supervise a team of CRAs, providing guidance, training, and performance evaluations.
• Ensure clinical trial monitoring activities adhere to ICH-GCP guidelines, standard operating procedures (SOPs), and regulatory requirements.
• Coordinate with project teams to ensure timely study execution and resolve site issues.
• Monitor study progress and data quality through regular communication with sites and internal stakeholders.
• Implement best practices for clinical monitoring and promote a culture of excellence within the team.
• Support recruitment, onboarding, and professional development of CRA team members.
• Participate in strategic planning to optimize clinical operations and resource management.

Requirements

Qualifications and Skills:

About the Job

Excelya invites you to join a team defined by Audacity, Care, and Energy. We foster bold innovation and support a collaborative environment where personal and professional growth thrive.

As a Clinical Research Associate at Excelya, you will be integral to ensuring the successful execution of clinical trials by overseeing site activities, adherence to protocols, and regulatory compliance. This role is pivotal in advancing clinical projects that aim to improve patient care.

Main Responsibilities:

• Conduct site initiation, monitoring, and close-out visits to ensure compliance with clinical trial protocols.
• Maintain effective communication with investigators and site staff to support trial progress.
• Review and verify clinical trial data and documentation for accuracy and completeness.
• Monitor patient safety and data integrity throughout the study duration.
• Assist in preparation for audits and inspections, ensuring sites are inspection-ready.
• Report deviations, adverse events, and other study-related issues in a timely manner.
• Collaborate with project managers to provide updates and address challenges encountered at sites.

Requirements

Requirements:

About the Job

Join Excelya as a Vendor Manager Biocollection, where Audacity, Care, and Energy define who we are and how we work. This role is essential in managing vendor relationships specifically related to biocollection processes to ensure the highest quality and compliance in clinical studies.

Main Responsibilities:

• Manage and coordinate biocollection vendors throughout all phases of clinical trials.
• Negotiate contracts, monitor vendor performance, and ensure compliance with regulatory requirements and study protocols.
• Collaborate closely with internal teams and external partners to align expectations and timelines.
• Ensure proper documentation, data transfer, and timely resolution of issues related to biocollection activities.
• Support risk assessment and mitigation plans regarding biocollection vendors.
• Contribute to study kick-off meetings, vendor selection processes, and contract management.

Requirements

About You

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: