About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. As the Clinical Research Director for Inflammation and Immunology (I&I), you will lead critical clinical programs and play a pivotal role in advancing innovative therapies for patients.

This remote role empowers you to influence clinical strategy significantly, ensuring that we not only meet regulatory standards but also create optimal study designs that translate into successful patient outcomes.

Main Responsibilities:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a French Speaking Solutions Consultant to join our vibrant team in Sofia, Bulgaria, with fully paid relocation! This role is perfect for individuals who are passionate about customer engagement and are looking to make a significant impact by providing tailored solutions to our clients' unique challenges. Join us and become a part of a collaborative environment focused on innovation and client success!

Key Responsibilities

• Conduct comprehensive consultations with clients to understand their specific needs and business goals.
• Develop and propose customized solutions that effectively address client challenges and enhance their operations.
• Act as a trusted advisor, offering insightful recommendations to improve client satisfaction and outcomes.
• Collaborate with internal teams to ensure the successful implementation of solutions and ongoing support.
• Deliver engaging training sessions and workshops to empower clients in maximizing the use of our products.
• Stay informed about industry trends and emerging technologies to provide relevant insights during client interactions.

Requirements

Mercier Consultancy MD is proud to offer a position for a French Speaking Logistics & Delivery Advisor to join our team in Sofia, Bulgaria. This position includes a paid relocation package to make your move to this vibrant city effortless! In this role, you will be instrumental in providing excellent logistics support to our French-speaking customers and ensuring a smooth delivery process.

Key Responsibilities

• Deliver exceptional customer service and logistical assistance to French-speaking clients via various communication channels.
• Coordinate the shipment process and ensure timely deliveries while tracking all orders.
• Address customer inquiries regarding their orders, shipping methods, and resolve any delivery issues that arise.
• Maintain accurate records of customer interactions and document resolutions in our systems.
• Collaborate with logistics and operations teams to streamline processes and enhance service delivery.
• Stay informed about industry trends and best practices to provide clients with informed advice and solutions.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Back Office Gaming Support Specialist with French, complete with relocation to the beautiful city of Sofia. This position is ideal for individuals looking to combine their passion for gaming with their customer support skills. You will play an essential role in ensuring our French-speaking customers receive the highest level of service and support.

Key Responsibilities

• Provide back office support for gaming-related inquiries from French-speaking customers across multiple communication platforms.
• Work in collaboration with various internal teams to address and resolve customer issues effectively.
• Accurately document customer interactions, as well as internal processes, to create a reliable record for future reference.
• Identify and suggest improvements in operational processes to elevate customer satisfaction and efficiency.
• Stay updated on industry trends, regulations, and gaming products to provide informed and knowledgeable support.
• Participate in continuous training to enhance your skills and gain deeper insights into the gaming industry.

Requirements

About the Job

At Excelya, we embrace our core values of Audacity, Care, and Energy to shape the future of clinical research. As a Clinical Scientist in Immunology & Inflammation (I&I), you will collaborate closely with a talented multidisciplinary team to drive the success of our clinical trials.

This position provides an opportunity to engage in innovative research and contribute to studies aimed at addressing critical medical needs. You will be integral to ensuring the smooth execution of clinical trials while maintaining the highest scientific and ethical standards.

Join Mercier Consultancy MD in Sofia, Bulgaria, for an exciting opportunity to embark on a new adventure with our French Speaking roles! We offer fully paid relocation to help you transition smoothly. In this position, you will be responsible for supporting our French-speaking clients, ensuring exceptional service and communication across various channels.

Key Responsibilities

• Provide exceptional support to French-speaking clients through phone, email, and live chat.
• Address client inquiries regarding our services and assist with resolving any issues effectively.
• Manage bookings and ensure accurate processing of transactions.
• Develop and maintain positive relationships with clients, ensuring satisfaction and loyalty.
• Keep detailed records of client interactions and follow up as needed.
• Collaborate with various teams to enhance service delivery and customer experience.
• Stay updated on product offerings, industry trends, and competitive landscape.

Requirements

Join Our Team!

Are you fluent in French and looking for an exciting opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are thrilled to offer a position for a French Speaking Customer Representative with the added benefit of paid relocation to Greece!

This role allows you to experience the vibrant culture and beautiful landscapes of Greece while providing exceptional service to our valued clients.

Your Role:

• Deliver top-notch customer support to French-speaking clients, addressing their inquiries with professionalism and care.
• Utilize multiple communication channels including phone, email, and chat to assist customers effectively.
• Get familiar with our systems to provide prompt and accurate service.
• Work collaboratively with your team to ensure timely resolution of customer issues.

Requirements

• Fluency in French (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a commitment to customer satisfaction.
• Eager to learn and adapt to new technologies and tools for remote work.
• Self-motivated, proactive, and able to excel in a dynamic environment.
• Willingness to relocate to Greece for this unique opportunity!

Benefits

Join Our Team!

Are you fluent in French and seeking an amazing opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are excited to announce we are looking for a dedicated and enthusiastic French Speaking Customer Representative.

This position comes with the incredible benefit of paid relocation to Greece, providing you the chance to explore beautiful landscapes and a vibrant culture while delivering outstanding service to our clients.

Your Role:

• Deliver exceptional support to French-speaking clients, ensuring their inquiries are addressed with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become familiar with our systems to provide accurate and high-quality service.
• Collaborate with your team to ensure customers receive prompt and effective resolutions.

Requirements

Join Our Team!

Are you a fluent French speaker seeking an exciting career opportunity that includes paid relocation to Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic French Speaking Customer Representative.

This position offers you the amazing chance to work (from home) while enjoying the rich culture and lifestyle that Greece has to offer.

Your Role:

• Provide exceptional customer support to French-speaking clients, ensuring their inquiries are addressed with professionalism and care.
• Communicate effectively through multiple channels, including phone, email, and chat.
• Become proficient with our client systems to deliver efficient and high-quality service.
• Collaborate with team members to ensure the timely resolution of customer issues.

Requirements

• Fluency in French (both written and spoken) is essential for effective communication with clients.
• Strong communication skills with a focus on customer satisfaction.
• Eagerness to learn new tools and technologies suitable for remote work.
• Self-motivated and proactive, able to thrive in a dynamic environment.
• Willingness to relocate to Greece and embrace this incredible opportunity!

Benefits

We're looking for French speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in French
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits