German Speaking Customer Service for Financial Services Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives for a leading Financial Services Company based in Greece. This role is perfect for individuals who are passionate about finance and dedicated to providing exceptional customer care. As a representative, you will assist clients in German, guiding them through their financial inquiries and ensuring a superior service experience.
Key Responsibilities
- Handle customer inquiries related to financial products, services, and account management via phone, email, and live chat in German.
- Provide detailed information on banking options, investment services, and financial planning.
- Assist customers with technical issues, account access, and transaction inquiries.
- Resolve client complaints efficiently, ensuring their satisfaction and retention.
- Document all customer interactions thoroughly in our CRM system for tracking and follow-up.
- Collaborate with internal teams to ensure accurate information is provided and customer needs are met.
- Stay updated on financial industry trends to offer knowledgeable advice to clients.
Requirements