Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch-speaking Customer Service Representatives to join a leading tech company in Bulgaria, with paid relocation included! This position is perfect for enthusiastic individuals who are passionate about technology and committed to delivering exceptional customer support. In this role, you will provide assistance to customers seeking solutions, advice, and information about our tech products and services in Dutch.

Key Responsibilities

• Handle customer inquiries regarding tech products, software solutions, and services via phone, email, and chat in Dutch.
• Provide prompt and accurate information to help customers troubleshoot issues and optimize their product usage.
• Assist in account management, billing inquiries, and service inquiries to ensure a seamless customer experience.
• Document customer interactions accurately within our CRM system.
• Collaborate with technical support and product teams to address customer concerns effectively.
• Stay informed on the latest product updates and technology trends to offer informed assistance and advice.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for Danish Speaking Customer Service Representatives for a prominent tech company based in Greece. This role is perfect for individuals who are passionate about technology and enjoy providing exceptional customer support. You will assist Danish-speaking clients in resolving their inquiries related to tech services and products, ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer inquiries and provide support for tech products and services via phone, email, and chat in Danish.
• Assist customers with troubleshooting issues, product features, and account management.
• Educate clients on the use of products and provide information regarding updates and new offerings.
• Document all customer interactions within the CRM system accurately.
• Collaborate with technical support teams to resolve complex issues that require specialized knowledge.
• Stay informed about industry trends and product developments to ensure you provide the best service possible.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Danish Speaking Customer Service Representatives for an entertainment company based in Greece. This exciting role is perfect for individuals who are passionate about the entertainment industry and committed to providing top-quality support to customers. In this position, you will engage with clients in Danish, assisting them with bookings, inquiries, and any concerns they may have.

Key Responsibilities

• Provide exceptional customer service to clients regarding entertainment bookings, event information, and promotions via phone, email, and live chat in Danish.
• Assist customers with ticketing inquiries, order modifications, and cancellations.
• Resolve customer complaints and ensure a positive experience for all clients.
• Document all customer interactions accurately in the CRM system for record-keeping.
• Stay informed about upcoming events, shows, and entertainment offerings to effectively assist customers.
• Collaborate with internal teams to improve customer experience and service delivery.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Danish Speaking Customer Service Representatives for an E-commerce Company based in Greece. This position is ideal for individuals who are passionate about online shopping and are dedicated to providing outstanding service. As a key member of our customer service team, you will assist Danish-speaking customers by addressing their inquiries and ensuring they have a seamless shopping experience.

Key Responsibilities

• Handle customer inquiries related to orders, shipping, returns, and product information via phone, email, and live chat in Danish.
• Assist customers in navigating the e-commerce platform and provide detailed information on products and services.
• Resolve any issues or complaints regarding orders, transactions, or account management promptly and professionally.
• Document customer interactions accurately in our CRM system.
• Collaborate with various teams, including logistics and sales, to enhance customer satisfaction.
• Stay updated on promotions, product launches, and e-commerce trends to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Danish Speaking Customer Service Representatives for a leading Consumer Electronics Company in Greece. This position is ideal for individuals who are enthusiastic about technology and committed to delivering exceptional customer support. In this role, you will engage with customers in Danish, helping them with inquiries related to consumer electronics and providing an excellent service experience.

Key Responsibilities

• Handle customer inquiries regarding consumer electronics products, including specifications, troubleshooting, and warranty information via phone, email, and chat in Danish.
• Assist customers with order processing, tracking, and resolution of any service issues.
• Provide detailed product information and guidance to help customers make informed purchasing decisions.
• Resolve customer complaints and issues efficiently, ensuring satisfaction and loyalty.
• Document all customer interactions accurately within the CRM system for future reference.
• Collaborate with internal teams to address customer concerns effectively and improve service delivery.
• Stay informed about new products, promotions, and industry trends to enhance customer engagement.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Danish Speaking Customer Service Representatives for an automotive company in Greece. This role is ideal for individuals who are passionate about the automotive industry and enjoy delivering outstanding service. If you are fluent in Danish and are looking for a dynamic work environment in Greece, we want to hear from you!

Key Responsibilities

• Handle customer inquiries related to automotive products, services, and repairs via phone, email, and live chat in Danish.
• Assist customers with understanding vehicle specifications, features, and maintenance schedules.
• Coordinate service appointments and resolve issues related to vehicle servicing.
• Provide timely and accurate information to customers to enhance their experience.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with technical support and service departments to ensure customer satisfaction.
• Stay updated on automotive trends and the company’s offerings to provide informed support.

Requirements

Mercier Consultancy MD is thrilled to offer exciting Czech Speaking job opportunities in Sofia, Bulgaria, complete with a fully paid relocation package! We are seeking passionate and motivated individuals looking to grow their careers while enjoying the vibrant culture of Bulgaria’s capital. In this role, you'll have the chance to leverage your language skills and contribute to a dynamic team within our organization.

Key Responsibilities

• Engage with Czech-speaking clients through various communication channels, addressing inquiries and providing effective solutions.
• Support customers with product information, troubleshooting, and general assistance to ensure a positive experience.
• Record and manage customer interactions accurately using our CRM system.
• Collaborate with cross-functional teams to enhance customer satisfaction and resolve any escalations.
• Analyze customer feedback and data to inform improvements in our services and processes.
• Stay informed about industry trends and updates to effectively assist clients.

Requirements

Join our clients' JTI Customer Experts team and become the primary point of contact for customer requests on behalf of our client.

By partnering with the companys client – the international tobacco and vaping division of Japan Tobacco Inc. – they work towards a shared goal: building a business that is innovative, fast-growing, sustainable, and committed to delivering the highest quality customer service. Our client is currently looking for Portuguese-speaking talents to support their client’s customers from our offices in Greece.

Join a team dedicated to providing an exceptional customer experience while growing your professional network, sharpening your communication skills, and adding solid international experience to your CV.

Your responsibilities:

• Serve as the main point of contact for customer requests, representing one of the world’s leading companies in the tobacco industry.
• Handle customer communication via phone, email, and chat to deliver a seamless support experience.
• Respond to inquiries about the client’s products.
• Resolve issues as they arise, addressing customer concerns professionally and efficiently.
• Aim to turn every interaction into a positive customer experience.

Requirements

- Fluency in Portuguese.

- Strong command of English, both written and spoken.

The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales, including customer on-boarding, customer service queries and working alongside the collections team.

Main areas of responsibility:

• Provide customers with accurate information about the company's products, services and payments.
• Actively seeking new sales by executing appointed strategies and instructions.
• Comply with laws, rules, company policies, and procedures as required.
• Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information.
• Responding to any customer queries via email, SMS and phone
• Provide an excellent customer experience.
• Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.
• Support additional customer service inquiries.
• Promote a positive working environment.
• Perform other tasks as assigned.

Other responsibilities may include:

• Involvement in production of Sales reports.
• Involvement in training and mentoring of other team members.
• Assist in documentation of the team’s Operational Procedures.
• Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures.
• Execute ad hoc tasks as may be requested by the Head of New Markets.

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated and experienced Solution Integrator.

Responsibilities: