Mercier Consultancy MD is excited to invite applications for a German Speaking CRM Support role focusing on Customer Platforms, with the opportunity to work in the beautiful setting of Greece. In this position, you will play a critical role in assisting German-speaking clients, ensuring they have a smooth and efficient experience with our customer relationship management systems.

Key Responsibilities

• Provide high-quality support to German-speaking clients using CRM platforms via phone, email, and online chat.
• Assist customers with inquiries regarding CRM functionalities, account management, and troubleshooting issues.
• Document customer interactions in our CRM system accurately to track issues and solutions.
• Collaborate with technical teams to resolve complex queries and suggest improvements to client processes.
• Conduct training sessions for clients on effective usage of the CRM platform features.
• Stay updated on product enhancements and industry best practices to provide relevant support.

Requirements

Mercier Consultancy MD is excited to announce an opening for a German Speaking Community Support representative specializing in Social Media, located in the vibrant environment of Greece. In this role, you will be instrumental in providing exceptional support and building a positive community for our German-speaking users across various social media platforms. Your primary focus will be to address inquiries, resolve issues, and ensure high levels of user engagement.

Key Responsibilities

• Deliver timely and professional support to users through social media channels in German.
• Engage actively with the online community by responding to comments, direct messages, and reviews.
• Monitor community interactions to identify trends and potential issues, escalating them to the appropriate departments.
• Collaborate with the marketing and content teams to contribute to engaging social media content.
• Keep abreast of social media trends and best practices to optimize community engagement strategies.
• Assist in creating a welcoming and inclusive environment for all users.

Requirements

Join Mercier Consultancy MD as a German Speaking Client Support Representative in the finance sector, with the exciting opportunity to work in Greece, complete with paid relocation! In this vital role, you will assist German-speaking clients with their financial inquiries, providing them with the highest level of support and ensuring their needs are met. This position is perfect for those looking to enhance their career in a vibrant country while contributing to a dynamic team.

Key Responsibilities

• Provide top-notch support to German-speaking clients on financial inquiries via phone, email, and chat.
• Assist clients with account management, transaction processes, and product-related questions accurately and efficiently.
• Troubleshoot and resolve client issues promptly to ensure exceptional service delivery.
• Document all client interactions and maintain accurate records in our CRM system for tracking and improvement purposes.
• Collaborate with cross-functional teams to enhance client experiences and streamline service processes.
• Stay up-to-date with financial products, market trends, and regulatory changes to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an incredible opportunity for Danish Speaking Customer Service Representatives for a leading E-Commerce Platform, with the chance to work in sunny Greece. This role is suited for individuals who are passionate about online retail and dedicated to providing exceptional customer support. As a representative, you will assist customers in Danish, helping them navigate the platform and addressing various inquiries effectively.

Key Responsibilities

• Handle customer inquiries related to the e-commerce platform, including orders, returns, and product information via phone, email, and chat in Danish.
• Provide comprehensive assistance on account management, payment processing, and shipping inquiries.
• Resolve customer complaints and issues promptly to ensure a satisfactory experience.
• Document all customer interactions and feedback in the CRM system for record-keeping purposes.
• Collaborate with other departments to enhance customer service delivery and resolve complex issues.
• Stay informed about product offerings, promotions, and e-commerce trends to provide relevant assistance.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Are you ready to put your skills to work in a dynamic and growing company?  Are you passionate about technology and want to see video, imagery, and data come to life on big electronic canvases?  Are you ready to make a difference and assist us as we help shape the way people think about and use digital signage now and into the future?

What You'll Do:

• Engage new leads and opportunities, maintaining existing relationships, and following up with our reseller/integrator networks through email and phone correspondence
• Create and maintain strong business relationships with prospective customers
• Support a Regional team of Account Managers to collectively achieve assigned territory quotas.
• Navigate across functions and acting as a liaison
• Create, update and track opportunities and quotes in SalesForce
• Work with Order Management to ensure a smooth hand off of purchase orders
• Provide customer support from early questions to post-order inquiries
• Some travel, attend annual sales events and other required events as needed     

Requirements

What You'll Bring:

Join Our Team!

Are you fluent in Polish and looking for an exciting opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are thrilled to announce that we are seeking a passionate and dedicated Polish Speaking Customer Representative.

This role comes with the fantastic benefit of paid relocation to Greece, allowing you to experience a new culture while delivering exceptional customer service.

Your Role:

• Provide outstanding customer support to Polish-speaking clients, ensuring all inquiries are handled with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become familiar with our systems to deliver high-quality solutions efficiently.
• Collaborate with team members to ensure timely resolutions of customer issues.

Requirements

• Fluency in Polish (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a customer-focused mindset.
• Eager to learn new tools and technologies appropriate for remote work.
• Self-motivated, proactive, and able to thrive in a dynamic environment.
• Willingness to relocate to Greece for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in Polish and seeking an incredible opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are excited to offer a rewarding position for a Polish Speaking Customer Representative with the added benefit of paid relocation to Greece!

This role not only allows you to provide exceptional customer service but also lets you experience the beautiful culture and lifestyle of Greece.

Your Role:

• Provide outstanding customer support to Polish-speaking clients, ensuring their inquiries are addressed with professionalism and care.
• Utilize various communication channels such as phone, email, and chat to assist customers.
• Become familiar with our client systems to deliver efficient and high-quality service.
• Work closely with team members to ensure timely resolution of customer issues.

Requirements

Join Our Team!

Are you fluent in Polish and looking for an incredible opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are excited to offer a position for a Polish Speaking Customer Representative with paid relocation to Greece!

This role provides you the chance to embrace the beauty of Greece while delivering top-notch customer support to our clients.

Your Role:

• Provide outstanding support to Polish-speaking clients by addressing inquiries and resolving issues with professionalism and care.
• Communicate effectively through various channels, including phone, email, and chat.
• Become proficient in our client systems to ensure efficient and high-quality service.
• Collaborate with your team members to guarantee timely resolution of customer issues.

Requirements

• Fluency in Polish (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a focus on customer satisfaction.
• Willingness to learn and adapt to new technologies suitable for remote work.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Willingness to relocate to Greece for this fantastic opportunity!

Benefits

Join Our Team!

Are you a fluent German speaker seeking an incredible opportunity to work (remotely) and relocate to Greece? At Mercier Consultancy MD, we are thrilled to offer the position of German Speaking Customer Representative with the added benefit of paid relocation to Greece.

This role provides you with the chance to embrace a vibrant culture while delivering exceptional customer service to our clients.

Your Role:

• Deliver outstanding customer support to German-speaking clients, ensuring their inquiries are met with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become knowledgeable about our client systems to provide accurate and prompt assistance.
• Collaborate with colleagues to ensure timely resolution of customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a commitment to customer satisfaction.
• Willingness to learn new tools and technologies for a remote work environment.
• Self-motivated, proactive, and able to thrive in a dynamic setting.
• Willingness to relocate to Greece as part of this exciting opportunity!

Benefits