Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Alumil, one of the most evolved and technologically advanced groups in research, development and producing of architectural aluminium systems in Europe, desires to cover the following position in a short-term plan:

Customer Consultant (Engineer)

Who are we looking for?
We are looking for a Customer Consultant for a 12-month short-term plan with strong communication skills and a real interest for better and effective customer experience. You will be member of the Sales Division. Your role is located in our offices in Thessaloniki, Greece, and you will be next to our clients, project based, since you’re responsible to answer any inquiries they have about our systems and the projects technical specs. In specific, you conduct static studies regarding the appropriate profile selection during the project’s designing phase, while also dealing with specialized designs. You will be responsible for domestic and international projects, carrying-out project analysis including complete technical support and value engineering to enhance customer satisfaction and loyalty. Communication & customer support is your second skin, and you actively collaborate with the sales department. The stakeholders you’re coming in touch with could be architects, private individuals, fabricators, or the group’s subsidiaries.

Your impact

Our client, founded in 2008, is an established international iGaming company operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine global scale with a strong, people-focused culture.

They are currently looking for a Danish-speaking Customer Support Specialist to join their Malta office.

This is not a routine customer service role. You will become a product expert across sportsbook and casino platforms and act as a key contact point for players, while gaining insight into how a global online business operates behind the scenes.

Key Responsibilities

• Handle customer communication via phone, live chat, and email
• Resolve queries efficiently and professionally
• Take ownership of complex cases and ensure full resolution
• Collaborate with internal teams and external providers
• Approve withdrawals and manage account-related processes
• Process KYC documentation and conduct enhanced due diligence when required
• Perform daily security and transaction monitoring checks
• Contribute to team KPIs and service level targets
• Provide feedback to improve systems, FAQs, and internal processes
• Support management with ad hoc analysis of customer behaviour and trends

Requirements

Our client, one of Malta’s leading iGaming companies, is looking for a Danish-speaking Customer Service Agent to join their international team.

This role offers the opportunity to build an international career while living in one of Europe’s most vibrant island destinations. You will support players via chat and email, ensuring every interaction is handled professionally and with a positive, solution-focused mindset.

You will receive structured training, including soft skills development, fraud awareness, and gaming product knowledge, equipping you to confidently manage a variety of situations.

Key Responsibilities

• Provide customer support via live chat and email
• Resolve player queries efficiently and professionally
• Deliver a high-quality customer experience in every interaction
• Apply fraud awareness and responsible gaming knowledge where relevant
• Follow internal procedures while maintaining a personal and empathetic approach
• Contribute positively to team targets and overall service standards

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Dutch/Flemish Speaking Technical Online Support Specialist who is eager to relocate to Sofia, Bulgaria. This role is ideal for motivated individuals who have a passion for technology and enjoy providing exceptional service to clients. You will be responsible for assisting our Dutch and Flemish-speaking customers with their technical inquiries, ensuring a seamless experience with our products and services.

Key Responsibilities

• Deliver high-quality technical support to Dutch and Flemish-speaking customers via online communication methods.
• Identify, troubleshoot, and resolve a variety of technical issues efficiently while maintaining a customer-centric approach.
• Provide clear and precise instructions to customers, guiding them through troubleshooting steps.
• Maintain comprehensive records of customer interactions and issue resolutions within our support system.
• Collaborate with internal teams to escalate complex problems and contribute to ongoing product improvements.
• Stay informed about product developments, service updates, and best practices in customer support to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Dutch/Flemish Speaking Technical Online Support Specialists willing to relocate to Sofia, Bulgaria. This role invites individuals with a passion for technology and customer service to provide support to our Dutch and Flemish-speaking customers as they navigate our products and services.

Key Responsibilities

• Deliver exceptional technical support to Dutch and Flemish-speaking customers through online communication channels.
• Diagnose and resolve a range of technical issues efficiently, ensuring high levels of customer satisfaction.
• Guide clients through troubleshooting processes and offer clear, step-by-step instructions.
• Maintain detailed records of customer interactions and troubleshoot processes in our support system.
• Collaborate with internal teams to address complex issues and enhance customer experience.
• Stay updated on new product releases, service changes, and technical advancements to support customers effectively.

Requirements

Mercier Consultancy MD is excited to announce a wonderful opportunity for a Dutch/Flemish Speaking Sales Representative with relocation to the beautiful city of Sofia, Bulgaria. We are seeking enthusiastic individuals who are fluent in Dutch or Flemish and are eager to build a successful career in sales. In this role, you will be responsible for promoting and selling our client’s exceptional products and services, while engaging with a diverse range of customers.

Key Responsibilities

• Identify, engage, and build relationships with potential clients through various outreach methods.
• Clearly communicate the features and benefits of our client’s offerings to assist customers in making informed decisions.
• Meet and exceed individual sales goals while contributing to the overall objectives of the sales team.
• Conduct market research to understand trends, demands, and competitive landscape.
• Collaborate with other teams, including marketing and customer support, to ensure a positive customer experience.
• Participate in training sessions to continuously enhance product knowledge and sales strategies.

Requirements

Join Our Team!

Are you fluent in Dutch or Flemish and looking for an exciting opportunity to relocate to Sofia? At Mercier Consultancy MD, we are searching for a dedicated and enthusiastic Dutch/Flemish Speaking Customer Representative to join our vibrant team.

This position offers a fantastic chance to immerse yourself in a new culture and environment while providing exceptional customer service.

Your Role:

• Deliver outstanding support to Dutch/Flemish-speaking clients, ensuring that their inquiries are handled with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient in our systems to provide high-quality service efficiently.
• Collaborate with team members to ensure a timely resolution of customer issues.

Requirements

• Fluency in Dutch or Flemish (both written and spoken) is essential for effective communication with clients.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Willingness to learn new tools and technologies for customer support.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Open to relocating to Sofia for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in Dutch or Flemish and looking for an exciting new opportunity? At Mercier Consultancy MD, we are seeking a passionate Dutch/Flemish Speaking Customer Representative ready to relocate to vibrant Sofia, Bulgaria!

This role offers you the chance to immerse yourself in a dynamic city culture while providing top-notch customer service to our clients.

Your Role:

• Deliver exceptional customer support to Dutch/Flemish-speaking clients, ensuring their inquiries are handled with care and professionalism.
• Use various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient with our client systems to deliver efficient and high-quality service.
• Work collaboratively with your team to ensure timely resolutions of customer issues.

Requirements

• Fluency in Dutch or Flemish (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Willingness to learn new tools and technologies for customer support.
• Self-motivated, proactive, and able to thrive in a growing environment.
• Willingness to relocate to Sofia, Bulgaria, for this promising opportunity!

Benefits

Join Our Team!

Are you fluent in Dutch or Flemish and ready for an exciting new opportunity? At Mercier Consultancy MD, we are looking for a passionate and dedicated Dutch/Flemish Speaking Customer Representative to join our team!

This position offers a fantastic opportunity for relocation to Sofia, giving you the chance to experience a vibrant city while providing exceptional service to our customers.

Your Role:

• Deliver outstanding customer support to Dutch/Flemish-speaking clients, ensuring their inquiries are addressed professionally and efficiently.
• Utilize various communication channels, including phone, email, and chat, to assist clients effectively.
• Become proficient in our systems and processes to provide high-quality service.
• Work collaboratively with team members to ensure the timely resolution of customer issues.

Requirements