Mercier Consultancy MD is pleased to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives for an Energy Company based in Greece. This role is perfect for individuals who are passionate about providing exceptional customer support in the energy sector. As a representative, you will assist customers in navigating their inquiries and concerns, all while effectively communicating in Portuguese.

Key Responsibilities

• Manage customer inquiries related to energy services, products, and billing via phone, email, and chat in Portuguese.
• Provide detailed information on energy plans, pricing, and usage options to customers.
• Assist customers with account management, service subscriptions, and payment inquiries.
• Resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction.
• Document all interactions accurately in the CRM system for record-keeping and follow-up.
• Collaborate with internal teams to improve service delivery and customer experiences.
• Stay informed about the latest developments in the energy sector to offer relevant support to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives for an E-Commerce Platform, with the exciting option to work in Greece. This role is perfect for individuals who are passionate about online shopping and enjoy assisting customers in their purchasing journeys. As a member of our dynamic team, you will help customers navigate the e-commerce platform, providing support in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding products, orders, and services through phone, email, and chat in Portuguese.
• Provide comprehensive information on product details, pricing, and availability.
• Assist customers with order processing, returning items, and troubleshooting issues on the platform.
• Resolve customer complaints and concerns promptly, ensuring a positive experience.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with logistics and support teams to ensure seamless order fulfillment and customer satisfaction.
• Stay up-to-date on product offerings, promotions, and e-commerce trends to enhance customer support.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Portuguese Speaking Customer Service Representatives for a Cryptocurrency Exchange based in Greece. This role is ideal for individuals who have a passion for the cryptocurrency market and are dedicated to delivering exceptional customer support. As a member of our customer service team, you will assist clients in navigating their inquiries related to cryptocurrency transactions and services, all while communicating effectively in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding cryptocurrency exchanges, wallets, and trading support via phone, email, and chat in Portuguese.
• Provide guidance on account setup, transaction processes, and security measures.
• Assist customers with troubleshooting and resolving issues related to their accounts or transactions.
• Educate clients about cryptocurrency products and market trends to enhance their understanding.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with technical teams to ensure seamless service delivery and address customer concerns.
• Stay informed about the latest developments in the cryptocurrency industry to provide relevant information to customers.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do:

Mercier Consultancy MD is excited to present an opportunity for a Svensk-engelska resekundtjänst till stöd för Booking.com! Join our team and work in beautiful Greece, where you will provide exceptional travel support services to Swedish and English-speaking clients utilizing Booking.com. Make a positive impact on clients’ travel experiences by assisting them with their booking inquiries and providing timely solutions.

Key Responsibilities

• Assist Swedish-speaking clients with their travel inquiries and bookings through phone, email, and chat.
• Provide detailed information about travel options, accommodations, and Booking.com services to help clients make informed decisions.
• Process reservations accurately, confirming all details and ensuring a smooth booking experience.
• Address customer inquiries and resolve issues efficiently while maintaining high standards of customer service.
• Maintain thorough records of client interactions and bookings in our CRM system.
• Stay informed about travel trends, popular destinations, and Booking.com offerings to provide the best support to clients.

Requirements

Mercier Consultancy MD is thrilled to present a unique opportunity for a German Speaking Player Support Specialist for Games Account to join our dynamic team in the beautiful country of Greece. This role is ideal for individuals with a passion for gaming who enjoy helping players enhance their experience. As a crucial member of our support team, you will assist German-speaking players with their inquiries, ensuring they receive top-notch service and support.

Key Responsibilities

• Provide outstanding player support in German via email and chat.
• Assist players with questions related to game features, account management, and technical issues.
• Efficiently resolve player concerns to ensure satisfaction and retention.
• Document player interactions clearly to support ongoing service improvements.
• Collaborate with internal teams to share player feedback and insights.
• Stay updated on game developments and industry trends to offer informed assistance.

Requirements

Join Our Team!

Are you fluent in German and interested in an exciting opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are thrilled to offer a position for a dedicated and enthusiastic German Speaking Customer Representative.

What sets this opportunity apart is the paid relocation to Greece, allowing you to experience a vibrant new lifestyle while making a meaningful contribution to our customer service team.

Your Role:

• Provide exceptional customer support to German-speaking clients, ensuring their inquiries are addressed with professionalism and care.
• Utilize multiple communication channels, including phone, email, and chat, to assist customers effectively.
• Become familiar with our systems to ensure high-quality and efficient service.
• Collaborate with your team to ensure timely resolution of customer issues.

Requirements

Join Our Team!

Are you fluent in German and seeking an incredible opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are excited to announce that we are looking for a dedicated and enthusiastic German Speaking Customer Representative. This position comes with the added benefit of paid relocation to Greece!

This role combines the perks of a culture-rich lifestyle with the fulfilling experience of providing exceptional customer service.

Your Role:

• Provide outstanding customer support to German-speaking clients, ensuring their inquiries are handled with professionalism and care.
• Communicate effectively through various channels, including phone, email, and chat.
• Become proficient in our client systems to deliver high-quality service.
• Collaborate with team members to ensure timely resolutions to customer issues.

Requirements

• Fluency in German (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a focus on customer satisfaction.
• Eager to learn and adapt to new technologies suited for remote work.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Willingness to embrace the opportunity to relocate to Greece!

Benefits

Join Our Team!

Are you fluent in Dutch and looking for a fantastic opportunity to work (remotely) in Greece? At Mercier Consultancy MD, we are excited to offer a position as a Dutch Speaking Customer Representative, complete with paid relocation to Greece!

This remote role allows you to provide exceptional service to our clients while embracing a new and vibrant lifestyle abroad.

Your Role:

• Deliver outstanding customer support to Dutch-speaking clients, ensuring their inquiries are handled with professionalism and efficiency.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient in our customer service systems to provide timely and high-quality assistance.
• Collaborate with team members to ensure swift resolution of customer issues.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal skills and a commitment to customer satisfaction.
• Eager to learn and adapt to new technologies and tools for remote work.
• Self-motivated and proactive, with the ability to thrive in a dynamic environment.
• Willingness to relocate to Greece with all relocation expenses covered!

Benefits

Join Our Team!

Are you fluent in Dutch and searching for an exciting opportunity that includes paid relocation to Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Dutch Speaking Customer Representative to join our (remote) team in Greece.

This position allows you to embrace a vibrant lifestyle in Greece while providing exceptional customer service to our clients from the comfort of your home.

Your Role:

• Deliver outstanding customer support to Dutch-speaking clients, ensuring their inquiries are managed with professionalism and care.
• Communicate efficiently through various channels, including phone, email, and chat.
• Become adept in our client systems to provide high-quality solutions promptly.
• Collaborate with your team to ensure timely resolutions of customer issues.

Requirements

• Fluency in Dutch (both written and spoken) is essential for effective client communication.
• Strong communication skills and a focus on customer satisfaction.
• Willingness to adapt to new technologies for remote work.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Enthusiasm for relocating to Greece for this exceptional opportunity!

Benefits