Mercier Consultancy MD is pleased to offer a rewarding opportunity for a Norwegian Speaking Back Office Gaming Support Specialist in Sofia. This role is designed for detail-oriented individuals with a passion for customer care within the gaming industry. You will be key in providing exceptional support and ensuring that our Norwegian-speaking customers enjoy a seamless gaming experience.

Key Responsibilities

• Deliver back office support for inquiries from Norwegian-speaking customers, managing communications through various channels.
• Collaborate with different departments to resolve issues in a timely and effective manner.
• Accurately document customer interactions, internal processes, and any discrepancies that arise.
• Identify and propose enhancements to processes to improve customer satisfaction and operational efficiency.
• Keep abreast of gaming industry trends, products, and regulations to provide informed and knowledgeable support.
• Participate in ongoing training programs to enhance your skills and knowledge in the gaming field.

Requirements

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Support Specialist in the United Kingdom.

We are seeking a service-driven Customer Support Specialist to assist travelers before and during their journey by delivering timely, empathetic, and solution-oriented support. You’ll serve as a key contact for inquiries and booking concerns, managing communications across various channels with professionalism and a focus on enhancing the customer experience. This role is best suited for someone who thrives in a fast-paced, remote environment and brings strong problem-solving skills, attention to detail, and a passion for creating exceptional service experiences. A background in travel or hospitality is highly beneficial.

Accountabilities: