Alumil, one of the most evolved and technologically advanced groups in research, development and producing of architectural aluminium systems in Europe, desires to cover the following position in a short-term plan:

Customer Consultant (Engineer)

Who are we looking for?
We are looking for a Customer Consultant for a 12-month short-term plan with strong communication skills and a real interest for better and effective customer experience. You will be member of the Sales Division. Your role is located in our offices in Thessaloniki, Greece, and you will be next to our clients, project based, since you’re responsible to answer any inquiries they have about our systems and the projects technical specs. In specific, you conduct static studies regarding the appropriate profile selection during the project’s designing phase, while also dealing with specialized designs. You will be responsible for domestic and international projects, carrying-out project analysis including complete technical support and value engineering to enhance customer satisfaction and loyalty. Communication & customer support is your second skin, and you actively collaborate with the sales department. The stakeholders you’re coming in touch with could be architects, private individuals, fabricators, or the group’s subsidiaries.

Your impact

Motia is seeking a dynamic and results-driven Senior Sales Executive to join our high-performing sales team in the Preston area. In this role, you will be responsible for driving revenue growth by acquiring new customers and maintaining strong relationships with existing clients. You will utilise advanced sales techniques and our portfolio of Fuel Cards (Shell, BP, Esso, Texaco, Allstar, and more) and fleet products to effectively guide prospects throughout the sales process.

Please note although this role is remote you will need to live within a 1 hour commute of Preston City Centre, for occasional team meetings or training.

Key Responsibilities:

Mercier Consultancy MD is thrilled to announce an opening for a Dutch/Flemish Speaking Technical Online Support Specialist who is eager to relocate to Sofia, Bulgaria. This role is ideal for motivated individuals who have a passion for technology and enjoy providing exceptional service to clients. You will be responsible for assisting our Dutch and Flemish-speaking customers with their technical inquiries, ensuring a seamless experience with our products and services.

Key Responsibilities

• Deliver high-quality technical support to Dutch and Flemish-speaking customers via online communication methods.
• Identify, troubleshoot, and resolve a variety of technical issues efficiently while maintaining a customer-centric approach.
• Provide clear and precise instructions to customers, guiding them through troubleshooting steps.
• Maintain comprehensive records of customer interactions and issue resolutions within our support system.
• Collaborate with internal teams to escalate complex problems and contribute to ongoing product improvements.
• Stay informed about product developments, service updates, and best practices in customer support to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Dutch/Flemish Speaking Technical Online Support Specialists willing to relocate to Sofia, Bulgaria. This role invites individuals with a passion for technology and customer service to provide support to our Dutch and Flemish-speaking customers as they navigate our products and services.

Key Responsibilities

• Deliver exceptional technical support to Dutch and Flemish-speaking customers through online communication channels.
• Diagnose and resolve a range of technical issues efficiently, ensuring high levels of customer satisfaction.
• Guide clients through troubleshooting processes and offer clear, step-by-step instructions.
• Maintain detailed records of customer interactions and troubleshoot processes in our support system.
• Collaborate with internal teams to address complex issues and enhance customer experience.
• Stay updated on new product releases, service changes, and technical advancements to support customers effectively.

Requirements

Mercier Consultancy MD is looking for a Dutch/Flemish Speaking Technical Online Support Specialist to join our team in Sofia, Bulgaria. This is an exciting opportunity for individuals who are ready to relocate and immerse themselves in a vibrant culture while offering exceptional support to our clients. You will assist Dutch and Flemish-speaking customers by providing technical solutions and ensuring their satisfaction with our services.

Key Responsibilities

• Provide high-quality technical support to Dutch and Flemish-speaking customers via online channels.
• Diagnose and troubleshoot a variety of technical issues promptly and efficiently.
• Communicate effectively with clients to guide them through technical problems and offer solutions.
• Keep detailed records of customer interactions and maintain accurate support documentation.
• Work closely with product and development teams to escalate unresolved issues.
• Continuously update your knowledge of our products, services, and industry standards to enhance customer satisfaction.

Requirements

Join Our Team!

Are you fluent in Dutch or Flemish and looking for an exciting opportunity to relocate to Sofia? At Mercier Consultancy MD, we are searching for a dedicated and enthusiastic Dutch/Flemish Speaking Customer Representative to join our vibrant team.

This position offers a fantastic chance to immerse yourself in a new culture and environment while providing exceptional customer service.

Your Role:

• Deliver outstanding support to Dutch/Flemish-speaking clients, ensuring that their inquiries are handled with professionalism and care.
• Utilize various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient in our systems to provide high-quality service efficiently.
• Collaborate with team members to ensure a timely resolution of customer issues.

Requirements

• Fluency in Dutch or Flemish (both written and spoken) is essential for effective communication with clients.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Willingness to learn new tools and technologies for customer support.
• Self-motivated, proactive, and capable of thriving in a dynamic environment.
• Open to relocating to Sofia for this exciting opportunity!

Benefits

Join Our Team!

Are you fluent in Dutch or Flemish and looking for an exciting new opportunity? At Mercier Consultancy MD, we are seeking a passionate Dutch/Flemish Speaking Customer Representative ready to relocate to vibrant Sofia, Bulgaria!

This role offers you the chance to immerse yourself in a dynamic city culture while providing top-notch customer service to our clients.

Your Role:

• Deliver exceptional customer support to Dutch/Flemish-speaking clients, ensuring their inquiries are handled with care and professionalism.
• Use various communication channels, including phone, email, and chat, to assist customers effectively.
• Become proficient with our client systems to deliver efficient and high-quality service.
• Work collaboratively with your team to ensure timely resolutions of customer issues.

Requirements

• Fluency in Dutch or Flemish (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Willingness to learn new tools and technologies for customer support.
• Self-motivated, proactive, and able to thrive in a growing environment.
• Willingness to relocate to Sofia, Bulgaria, for this promising opportunity!

Benefits

Mercier Consultancy MD is looking for a dedicated Dutch Speaking Reservations Agent for Booking.com to join our enthusiastic team! This exciting position allows you to work in the beautiful setting of Greece, interacting with clients to facilitate their booking needs and ensure a fantastic customer experience.

Key Responsibilities

• Assist Dutch-speaking customers with hotel reservations for Booking.com through various channels, including phone, email, and chat.
• Provide in-depth information about available accommodations, pricing, availability, and local experiences to guide clients in making informed decisions.
• Accurately process reservation requests and confirm all necessary details to provide a smooth booking experience.
• Proactively address and resolve any customer inquiries or issues related to bookings with professionalism and efficiency.
• Maintain comprehensive records of client interactions and booking details within our CRM system.
• Stay updated on market trends, hotel offers, and local attractions to provide clients with the best options.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Croatian Speaking Travel Customer Service Agent to join our team supporting Booking.com. This role provides a fantastic chance to work in beautiful Greece while helping Croatian-speaking travelers navigate their travel needs. You will be the key point of contact, ensuring clients receive outstanding service as they plan their journeys.

Responsibilities

• Assist Croatian-speaking customers via phone, email, and chat, addressing inquiries related to travel bookings, accommodations, and services offered by Booking.com.
• Provide clear and accurate information, helping customers with booking modifications, cancellations, and resolutions to any issues.
• Document customer interactions and feedback effectively in our CRM system to enhance our service quality.
• Collaborate closely with various internal teams to resolve complex customer issues and ensure customer satisfaction.
• Stay updated on Booking.com’s services, promotions, and travel trends to provide comprehensive support to clients.

Requirements

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: